A redemption code is used to acquire a serial number/authorization code. Once it has been used it cannot be used again... from that point forward the serial number/authorization code is what you re-use for each new installation.
Thank you, Ned. I purchased the creative cloud via 500px (downloaded version). Where to find my serial number? I tried to search around the website, it brought me to : You use your redemption code to activate your Creative Cloud membership or subscription. You do not need a serial number.
Am I going to the wrong place to look for serial number? I had never received any email reg. the serial number since I purchased CC last Aug.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Thank you, John. I have gone through all your suggestions here. Unfortunately no luck. Perhaps I will give them a call. Have a great weekend.
If your subscription is not showing on your personal account page, that would SEEM to indicate that your original Cloud activation did not happen correctly... which is going to require a chat with Adobe
Please contact 500px to know how to access the CC provided on purchase 500px, 500px / Upgrade
I am unsure how they would provide the CC, by redemption code should be the most expected way.
Thanks Rajshree, I contacted 500px and they told me to deal with Adobe.