I had photoshop CC 2014 as a trial. It run out so i decided to go for the Creative Cloud pay monthly for the photoshop and the light room (around £8 a month)
I've signed up and money is being debited out of my account but i still can not go into photoshop as it says trial expired. i've deleted photoshop and downloaded it again via creativecloud but it still wont let me enter it.
I've tried to look online what to do ect but i cant find anything.
I'm confused, i was starting to think that the £8 a month was just for support and not the program which is what i dont want, i need the program. i thought maybe i woulod if been sent a key to enter it into the buy product section.
Any help would be great, i need to get into photoshop asap!
Sign out of your account... Uninstall... run the Cleaner...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is needed
-Restart your computer... Sign in to your account... Reinstall
Sorry for late reply, i tried all that what you said about 5 times and i gave up, i've just giving the whole lot another shot and still no luck.
i dont know what else to do. it almost feels like when i log in it has no record of the monthly subscription that i'm paying. and i cant link the 2. so frustrating!
Can you help me any further?
THe money is coming out of my account every month like clock work and im using the same email address and log in details. very strange.