2 Replies Latest reply on Mar 29, 2015 7:20 AM by Just Shoot Me

    asking for serial number at update

    nikkit34750087

      I have the CC subscription and am trying unsuccessfully to update Lightroom.  It is now prompting me for a serial number, which I do not have.  It has locked me out of Lightroom and I can't access it at all.  Stuck at the serial number page.  Please advise.