17 Replies Latest reply on Apr 13, 2015 7:58 AM by m_vargas

    Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2

    clemeleon

      Mac OSX / Safari / Yosemite V 10.10.2 / My iMac does not allow me to upgrade or install a new Flash Player nor uninstall my existing Flash Player.  • I have made numerous attempts to make this installation, updated software on my computer, emptied caches, manually deleted my Flash player (i don't have one now), I followed instructions off of the Adobe forum and everywhere I can on the Web, still, no luck.  Please advise - any assistance would be greatly appreciated 

       

      Here is the alert.  Depending on wether its the installer or installer, I always get this

      Screen Shot 2015-03-27 at 12.51.06.png

        • 1. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
          andys75622553 Level 3

          Did you try the following Adobe website? Go down to the bottom where it says "Still having problems?.

           

          Installation problems | Flash Player | Mac

          • 2. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
            clemeleon Level 1

            Andy - yes I did that as well.  I get the same alert:  "Check with the developer to make sure Install Adobe Flash Player works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS"

            • 3. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
              andys75622553 Level 3

              I suggest you post back during the week at which time Adobe staff will help you with that problem.

              • 4. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                clemeleon Level 1

                Copy that.  I appreciate you taking the time to assist.  Good day

                • 6. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                  m_vargas Adobe Employee

                  Hi clemeleon,

                   

                  Please click the 'report' button on the dialog window and copy and paste the information in the next window here.

                  What is the name of the file that is exhibiting this behaviour?

                   

                  Thank you.

                   

                  --

                  Maria

                  • 7. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                    clemeleon Level 1

                    Here you go Maria:  this is what the report says.  For install and uninstall - both are the same

                     

                     

                    Install Adobe Flash Player cannot be opened because of a problem.

                    Check with the developer to make sure Install Adobe Flash Player works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.


                    Click Report to see more detailed information and send a report to Apple.

                    • 8. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                      m_vargas Adobe Employee

                      Hi clemeleon,

                       

                      I'm actually looking for the information that displays after you click the 'Report...' button.  This should provide us more information as to what the problem is.

                      Capture.JPG

                      Thank you.

                       

                      --

                      Maria

                      • 9. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                        clemeleon Level 1

                        There is no additional information included in the report window

                        • 10. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                          clemeleon Level 1

                          P-Willener - Thanks for the link.   I've tried this before with no luck.  The same alert pops up whoever I try to launch the installer and uninstaller.  I'm wondering if there's there a way to manually install this player or related software.  Perhaps by going into my folders, deleting and adding.  At this point I'm awaiting such instructions from the forum . . . .Thanks again

                          • 11. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                            clemeleon Level 1

                            Hello Maria - Do you have any additional information for me on this?  Can I provide you with anything else?

                            • 12. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                              clemeleon Level 1

                              Maria - I'm just following up on this inquiry. 

                              • 13. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                                m_vargas Adobe Employee

                                Hi clemeleon,

                                 

                                Sorry for not getting back to you sooner.

                                 

                                Please verify and repair the disk and permissions on the system Repair disk permissions to speed up your Mac - CNET

                                 

                                You also indicated that you manually removed Flash Player from the system.  When you did this, do you recall which files you removed?

                                 

                                --

                                Maria

                                • 14. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                                  clemeleon Level 1

                                  Hi - Thanks for getting back to me.  OK - I'm running the disk permissions . . . . . repaired what needed to be repaired in disk utility, and have attempted to relaunch the Flash17 to no avail.  I get the same report from before.

                                   

                                  I manually removed my Flash drive, from the Adobe folder in applications.  I did this in an attempt to uninstall Flash, because I was hitting dead ends with the uninstaller.

                                  This is what the folder looks like . . . No Flash player installed.  If you don't get back to me - have a nice easter - we can pick it up after the weekend.

                                  Screen Shot 2015-04-04 at 13.21.26.png

                                  • 15. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                                    clemeleon Level 1

                                    Hello Maria - Wondering if you were able to revisit this case?

                                    • 16. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                                      clemeleon Level 1

                                      Maria - In another attempt to install the Flash Player - I located the details and information.  Here is what I found . . . . .  There's a lot of data - Hopefully you can ID the issue I'm having . . . Thanks - Chris

                                       

                                      ------------------------------------------------------------------------------------------ ----------

                                       

                                      Process:               Install Adobe Flash Player [24936]

                                      Path:                  /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player

                                      Identifier:            com.adobe.InstallAdobeFlashPlayer

                                      Version:               ???

                                      Code Type:             X86 (Native)

                                      Parent Process:        ??? [1]

                                      Responsible:           Install Adobe Flash Player [24936]

                                      User ID:               501

                                       

                                       

                                      Date/Time:             2015-04-11 13:20:32.580 -0700

                                      OS Version:            Mac OS X 10.10.2 (14C1514)

                                      Report Version:        11

                                      Anonymous UUID:        B54430F0-53E0-EFF1-AD3E-1F452C0EF1FC

                                       

                                       

                                       

                                       

                                      Time Awake Since Boot: 79000 seconds

                                       

                                       

                                      Crashed Thread:        0

                                       

                                       

                                      Exception Type:        EXC_BREAKPOINT (SIGTRAP)

                                      Exception Codes:       0x0000000000000002, 0x0000000000000000

                                       

                                       

                                      Application Specific Information:

                                      dyld: launch, loading dependent libraries

                                       

                                       

                                      Dyld Error Message:

                                        Library not loaded: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound

                                        Referenced from: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

                                        Reason: image not found

                                       

                                       

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                                      0x93578000 - 0x9359ffff  libdispatch.dylib (442.1.4) <B26A176C-39F7-3362-B128-27B1211068B9> /usr/lib/system/libdispatch.dylib

                                      0x935d2000 - 0x935d3fff  libSystem.B.dylib (1213) <BFFB2AB8-29F6-3779-B358-EE1F46520FC8> /usr/lib/libSystem.B.dylib

                                      0x935d4000 - 0x939bcff7  libLAPACK.dylib (1128) <4E3D1289-2C98-3E53-BB8D-AD911357FF66> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

                                      0x939bd000 - 0x939c9ff3  libcommonCrypto.dylib (60061) <024B3913-15C6-3005-9E5A-EB24918F6977> /usr/lib/system/libcommonCrypto.dylib

                                      0x939ca000 - 0x93d7cff7  com.apple.CoreFoundation (6.9 - 1152) <93C32AF9-FD62-3DBD-85F7-35727E6CAA55> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

                                      0x93d7d000 - 0x93dd0fff  libstdc++.6.dylib (104.1) <D0EB2C99-5939-3ABA-9C18-D9AD75CE23A1> /usr/lib/libstdc++.6.dylib

                                      0x93dda000 - 0x93ed0ff7  libxml2.2.dylib (26) <2F37833C-4D55-3A09-9A0C-5904E8B6892A> /usr/lib/libxml2.2.dylib

                                      0x93ed1000 - 0x93ed9fff  com.apple.CoreServices.FSEvents (1210 - 1210) <FC372799-6E8E-3290-9816-6981D39BC9D6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framewor k/Versions/A/FSEvents

                                      0x93eef000 - 0x9416bff7  com.apple.security (7.0 - 57031.10.10) <3EF32688-A176-33DD-BA59-25F37D6C08DA> /System/Library/Frameworks/Security.framework/Versions/A/Security

                                      0x9416c000 - 0x9416ffff  com.apple.xpc.ServiceManagement (1.0 - 1) <D0A00D0C-D37D-3CF1-9EE0-41A88BC112BB> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement

                                      0x94170000 - 0x94189fff  libsystem_malloc.dylib (53.1.1) <58CD8BC7-55D1-3862-8E5D-728EE2EBE447> /usr/lib/system/libsystem_malloc.dylib

                                      0x9418a000 - 0x941a9fff  libsystem_kernel.dylib (2782.10.72) <C88D4054-EF6D-31F9-A9DC-B74160B91C26> /usr/lib/system/libsystem_kernel.dylib

                                      0x9423d000 - 0x94353ff7  com.apple.CoreText (352.0 - 454.3) <6448E389-AB2E-34EF-AE07-FE364ECC98E5> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

                                      0x94354000 - 0x943cafff  com.apple.securityfoundation (6.0 - 55126) <E7CBF2F4-2A0E-3C82-BE84-E09D21772AFB> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

                                      0x943cb000 - 0x9441cfff  libcups.2.dylib (408) <08C5D411-533C-345A-B820-092C96215F2E> /usr/lib/libcups.2.dylib

                                      0x9441d000 - 0x94471fff  com.apple.HIServices (1.22 - 520.12) <8950B516-7DFD-3154-B34F-067809086832> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

                                      0x94472000 - 0x94498ffb  libPng.dylib (1232) <576BCAB6-DBE2-36DB-A390-E945FC844118> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

                                      0x94499000 - 0x944effff  libc++.1.dylib (120) <D8DE4962-66CD-3491-904E-9291EEE5E570> /usr/lib/libc++.1.dylib

                                      0x94548000 - 0x94639ffb  libiconv.2.dylib (42) <4AF77F10-0BEC-3BE0-99DF-C5170EDB316B> /usr/lib/libiconv.2.dylib

                                      0x9463a000 - 0x94643fff  libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib

                                      0x94644000 - 0x94648ff3  com.apple.TCC (1.0 - 1) <3E7036F2-9706-3116-8126-16F26AA2FC11> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

                                      0x94649000 - 0x94663ff7  liblzma.5.dylib (7) <D0BC984D-5B33-328C-8F1E-7E9C41813433> /usr/lib/liblzma.5.dylib

                                      0x94664000 - 0x94868ff3  com.apple.CFNetwork (720.2.4 - 720.2.4) <2BDDB692-8973-3B53-A53C-71D42BDBABBF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

                                      0x94869000 - 0x94871fff  libsystem_pthread.dylib (105.10.1) <4A229519-29A1-3ABF-8CEF-43BCE4ACDA06> /usr/lib/system/libsystem_pthread.dylib

                                      0x94872000 - 0x94b05fff  com.apple.CoreData (111 - 526.1) <74375077-8AE6-3D1B-B6A4-CF3B0724EB60> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

                                      0x94b06000 - 0x94b38ffb  com.apple.GSS (4.0 - 2.0) <680D3014-D2C6-30D4-9892-93B9E4172100> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

                                      0x94b7a000 - 0x94b8bfff  libsystem_coretls.dylib (35.10.1) <602048AB-2CF0-3083-9D84-5DF19B95EEE1> /usr/lib/system/libsystem_coretls.dylib

                                      0x94b8c000 - 0x94ee4ff7  libmecabra.dylib (666.2) <DB0D4D7E-AA7B-3D2D-8936-07F03038F4DF> /usr/lib/libmecabra.dylib

                                      0x94fb1000 - 0x95027ff7  com.apple.SearchKit (1.4.0 - 1.4.0) <B6F346D2-BF88-3925-B962-E59267FA2268> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit

                                      0x95028000 - 0x95043ff7  com.apple.CFOpenDirectory (10.10 - 187) <5302DBFA-92CE-349C-981C-2BF6E9BEEBB0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory

                                      0x95044000 - 0x95151fe3  libvDSP.dylib (516) <53F7A960-01E1-3B79-A7FD-67BD19471420> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib

                                      0x95152000 - 0x95316ff3  com.apple.QuartzCore (1.10 - 361.15) <4DD4BF91-26D4-3325-BB42-9642318307FA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

                                      0x95317000 - 0x95320fff  com.apple.DiskArbitration (2.6 - 2.6) <D906604A-1D8C-31BF-8F22-EA219FFC858F> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

                                      0x95450000 - 0x95594fff  com.apple.ImageIO.framework (3.3.0 - 1232) <3C219D4C-9B88-3A4A-A266-AEA6C6495676> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

                                      0x95889000 - 0x95a14ffb  com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <44BCEAB8-306D-307F-92C8-6656F3578220> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

                                      0x95a15000 - 0x95c042ef  libobjc.A.dylib (647) <7648C174-3098-3B26-AD20-490DBFFD5D4C> /usr/lib/libobjc.A.dylib

                                      0x95cd7000 - 0x95cd8fff  libsystem_blocks.dylib (65) <5D98F022-E863-31D4-8ADE-D53B2AE0D331> /usr/lib/system/libsystem_blocks.dylib

                                      0x95cd9000 - 0x95cdbfff  libsystem_configuration.dylib (699.1.5) <76B9BA28-179E-34FA-B10B-E625022A29CB> /usr/lib/system/libsystem_configuration.dylib

                                      0x95cdc000 - 0x95d37fff  com.apple.LanguageModeling (1.0 - 1) <9B39E059-F48E-31AF-B1B3-B0872F362627> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling

                                      0x95d38000 - 0x95d38fff  libkeymgr.dylib (28) <06DDCEF8-EB84-3F68-9E19-FD1A12B764FD> /usr/lib/system/libkeymgr.dylib

                                      0x95d39000 - 0x95db6ff3  com.apple.framework.IOKit (2.0.2 - 1050.10.8) <60574F96-1CD6-34B8-A862-EA977FD058BF> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

                                      0x95db7000 - 0x95dbdff3  libsystem_platform.dylib (63) <509993B7-3F26-3360-B899-0BBB15152516> /usr/lib/system/libsystem_platform.dylib

                                      0x95dbe000 - 0x95e64fff  com.apple.Metadata (10.7.0 - 917.1) <0B19C2DD-A71C-3D2B-AB00-68FFC6CC606A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata

                                      0x9615c000 - 0x961c5ff7  libcorecrypto.dylib (233.1.2) <F188C1A7-E88F-3EC5-A6AA-22C02E3F0C93> /usr/lib/system/libcorecrypto.dylib

                                      0x961c9000 - 0x96206ff7  libsystem_network.dylib (411.1) <EB71DD61-9515-3F6C-817E-25AF7F108CB8> /usr/lib/system/libsystem_network.dylib

                                      0x96207000 - 0x96208fff  libremovefile.dylib (35) <49DCAF7B-4466-3775-9E58-EA5D7CBA8AE0> /usr/lib/system/libremovefile.dylib

                                      0x9663d000 - 0x9663fffb  libsystem_secinit.dylib (18) <3CBA3BD3-8BA2-358D-BD1A-A1C3DF5D84E6> /usr/lib/system/libsystem_secinit.dylib

                                      0x96640000 - 0x966dafff  com.apple.ColorSync (4.9.0 - 4.9.0) <091CDCEC-1B25-3FE7-94C2-8AEFA6564E95> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

                                      0x97244000 - 0x9733bff7  libFontParser.dylib (134.1) <AF60B79A-410B-389E-9B24-09B5BC61E19F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib

                                      0x974e3000 - 0x974e6fff  libpam.2.dylib (20) <E2F34522-448A-3392-BC1D-6625BEB612B9> /usr/lib/libpam.2.dylib

                                      0x974e7000 - 0x97510ff7  libsystem_info.dylib (459) <4F7A7111-7F0D-3891-9DC9-41F5D79949FE> /usr/lib/system/libsystem_info.dylib

                                      0x97511000 - 0x97537ffb  libxpc.dylib (559.10.3) <6C4CEB0F-0044-3B62-A286-5693C3FD239E> /usr/lib/system/libxpc.dylib

                                      0x97542000 - 0x97546ffb  libcache.dylib (69) <55501A00-AF64-3554-8F46-8D5AFEDEC332> /usr/lib/system/libcache.dylib

                                      0x978d8000 - 0x978d9fff  liblangid.dylib (117) <34A0F807-755F-300B-B01F-AABAE3838451> /usr/lib/liblangid.dylib

                                      0x978da000 - 0x978dafff  com.apple.Accelerate (1.10 - Accelerate 1.10) <C2367B5B-AE20-3084-A864-104743BE478E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

                                      0x9820c000 - 0x98219fff  com.apple.OpenDirectory (10.10 - 187) <14AA5E0C-238A-32C4-BAF3-81893750B5A9> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

                                      0x9821a000 - 0x9821effb  libGIF.dylib (1232) <037E01F1-885C-3F4A-A353-87DB1F9CB504> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

                                      0x9821f000 - 0x98236ff3  libLinearAlgebra.dylib (1128) <B20FAAAA-1C76-3B20-B100-5FC90F7FE023> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLinearAlgebra.dylib

                                       

                                       

                                      Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 16 GB, SMC 1.72f2

                                      Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

                                      Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020

                                      Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020

                                      Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020

                                      Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x01BA, 0x202020202020202020202020202020202020

                                      AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

                                      Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

                                      Network Service: Wi-Fi, AirPort, en1

                                      Serial ATA Device: ST31000528AS, 1 TB

                                      Serial ATA Device: HL-DT-STDVDRW  GA32N

                                      USB Device: FaceTime HD Camera (Built-in)

                                      USB Device: Hub

                                      USB Device: My Passport 07B8

                                      USB Device: BRCM2046 Hub

                                      USB Device: Bluetooth USB Host Controller

                                      USB Device: Hub

                                      USB Device: iPhone

                                      USB Device: IR Receiver

                                      USB Device: Internal Memory Card Reader

                                      Thunderbolt Bus: iMac, Apple Inc., 25.1

                                      • 17. Re: Unable to install newest Adobe Flash Player on iMac / OSX / Yosemite / V10.10.2
                                        m_vargas Adobe Employee

                                        Hi Chris,


                                        Sorry for not responding sooner.

                                         

                                        Thank you for posting the details of the error as it should provide additional information for debugging.  What is the name of the file that is resulting in this behaviour?  This will confirm if it's the online or offline installer and allow me to forward the details to the correct developer for troubleshooting.

                                         

                                        Regarding your post on Apr 4, 2015 (post #14), the screenshot you posted is a component of Adobe AIR, not Flash Player. I realize it's confusing, since the file is in a folder named "Flash Player". If you've deleted this file I recommend re-installer Adobe AIR.  The How to perform a "clean install" of Flash Player in Mac OS X FAQ lists all the Flash Player related files on a Mac system.

                                         

                                        --

                                        Maria