My Serial Number doesnt work

[johno56285957]

I have a new laptop, I have uninstalled Photoshop elements 7 from my old laptop

I have downloaded Element 7 to my new laptop, but when I start the application for the first time - it asks for the serial number. I enter the serial number available to me through my adobe account and I get a Red X - Not accepted!

Any one know what I should do? Thanks..

[Mylenium]

Contact support by web chat or phone.

Mylenium

[johno56285957]

Thanks Mylenium - will use web chat tomorrow when its open..

[Scott V]

HI John

Here is a network troubleshooting link. Go thru the steps in this link for activation help. Check the hosts file

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Thanks

Scott

[johno56285957]

Hi Scott - I followed the steps on the link (except #2) and it still doesn't work. My laptop is a work one, we use adobe products so I doubt is there would be an issue accessing activate.adobe.com. I tried the install using my home WIFI

I went back to the old laptop and my home WIFI and tried to re-install it and the serial number was rejected also..

John

[johno56285957]

Anyone know where I'm meant to go with this?

I have a piece of adobe software with a serial number which now doesn't work - I've been told this forum is the only support available..

Thanks,

John

[Ned Murphy]

Make sure you are using the correct number: Find your serial number quickly

Error unable to validate serial number | CS6

http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html

Activation & Deactivation Help

If none of the suggestions help then Adobe chat support is the only resource that has any ability to help with your serial number issue.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

[johno56285957]

Thanks Ned ffor your reply - unfortunately no luck but I think I may have figured out whats wrong!

I have an element 7 CD which I registered with adobe. My new laptop has no disk drive so I downloaded elements 7 from adobe thinking once I have a legitimate serial number I could use it!

I'm thinking the serial number I have registered with adobe wont work with my downloaded version - maybe you can confirm

Thanks,

John

[Ned Murphy]

A serial number should work for a downloaded installation as well.  The only thing I can imagine is that the number is not for the software you are trying to install.  I'd be surprised if you could find the serial number thru the online account since older stuff tends to fade out of site there.  For something that old I would expect the disk (case/sleeve) to have the serial number.

[johno56285957]

Thanks for the information Ned,

The serial number I'm using is the one on the adobe website under registered products. I used the same when installing it on my old laptop - see below..

Registered Products

Product Name	Serial Number	Version	Platform	Registration Date
Adobe Photoshop Elements	xxxx-xxxx-xxxx-xxxx-xxxx-xxxx	7.0	Win	July 27, 2011

This is the only product I have ever registered with Adobe - I have the disk and sleeve but there's no serial number. At this stage I'd usualy look at doing an upgrade but I have purchased actions which are specific this version..

John

[johno56285957]

Just wondering what is the normal wait time on the Chat Support facility? I opened a chat about 6 hours ago and no response..

If anyone is willing to test/reproduce my issue that would be great - I can send on my adobe account details. Any support would be great.