31 Replies Latest reply on May 26, 2015 1:35 PM by caferacer Branched to a new discussion.

    Flashplayer update for Mac OS quits unexpectedly

    Ianbudd

      The current Flashplayer update for Mac crashes every time I try to install it. The message is "Install Adobe Flash Player quit unexpectedly"

       

      I'm running Mac OS 10.7.5 on a Macbook Pro

        • 1. Re: Flashplayer update for Mac OS quits unexpectedly
          brianw38761808

          I have the same  problem . Have tried every troubleshooting trick i can find …..

          • 4. Re: Flashplayer update for Mac OS quits unexpectedly
            m_vargas Adobe Employee

            @Ianbudd, brianw38761808 and lees56815964

             

            To troubleshoot the crash, please provide the following information:

             

            • What is the file name of the installer that was downloaded?
            • Screenshot of the installer dialog window before and after crashing (The specified item was not found.)
            • For the following files, please upload them using the instructions The specified item was not found.
            • Apple creates crash log files when an application crashes.  Application crash log files are usually located in /Library/Logs/CrashReporter. The file name includes the application name. Please provide any files that have Flash Player in the file name.

             

            @brianw38761808 and lees56815964,

            The OP indicates they have OS X 10.7.  Please confirm the OS version of your system.

             

            Thank you.

             

            --

            Maria

            • 6. Re: Flashplayer update for Mac OS quits unexpectedly
              nohoholyoadobe

              I am having the same problem. I am running OS 10.9.5. I get the message "Install Adobe Flash Player quit unexpectedly". I have tried downloading the installer with Firefox instead of Safari, and have also now run the Unistaller to remove the previous Adobe Flash Player. The installer still quits as soon as I double-click the green button "Install Adobe Flash Player".

              • 7. Re: Flashplayer update for Mac OS quits unexpectedly
                nohoholyoadobe Level 1

                I clicked pwillener's link ( http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg), and it worked for me, too. Thank you, pwillener! But why is the online installer not working?

                • 8. Re: Flashplayer update for Mac OS quits unexpectedly
                  m_vargas Adobe Employee

                  Hi nohoholyoadobe,

                   

                  "But why is the online installer not working?"  We have not been able to reproduce this behaviour, making it difficult to investigate and identify the cause.  If you have a few minutes available, can you please do the following:

                   

                  • Launch the online installer
                  • When the "Install Adobe Flash Player quit unexpectedly" message displays, click the REPORT button
                  • Copy and paste the resulting contents here.

                   

                  Thank you in advance.

                   

                  --

                  Maria

                  • 9. Re: Flashplayer update for Mac OS quits unexpectedly
                    CCartsteR

                    Here's mine, m_vargas (I have since used the offline installer and it worked):

                     

                    Process:               Install Adobe Flash Player [843]

                    Path:                  /Volumes/VOLUME/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player

                    Identifier:            com.adobe.InstallAdobeFlashPlayer

                    Version:               1.0.0.326 (1.0.0.326)

                    Code Type:             X86 (Native)

                    Parent Process:        ??? [1]

                    Responsible:           Install Adobe Flash Player [843]

                    User ID:               501

                     

                    Date/Time:             2015-04-02 00:41:05.280 +0800

                    OS Version:            Mac OS X 10.10.2 (14C1514)

                    Report Version:        11

                    Anonymous UUID:        B9A9C7A5-DE20-8BA0-55DE-CF4B2A84E3EE

                     

                    Time Awake Since Boot: 1700 seconds

                     

                    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

                     

                    Exception Type:        EXC_CRASH (SIGABRT)

                    Exception Codes:       0x0000000000000000, 0x0000000000000000

                     

                    Application Specific Information:

                    abort() called

                    terminating with uncaught exception of type std::logic_error: basic_string::_S_construct NULL not valid

                     

                    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                    0   libsystem_kernel.dylib         0x933e169a __pthread_kill + 10

                    1   libsystem_pthread.dylib       0x999d3f19 pthread_kill + 101

                    2   libsystem_c.dylib             0x98e32eee abort + 156

                    3   libc++abi.dylib               0x96ee12f9 abort_message + 169

                    4   libc++abi.dylib               0x96f04483 default_terminate_handler() + 272

                    5   libc++abi.dylib               0x96f01ac0 std::__terminate(void (*)()) + 14

                    6   libc++abi.dylib               0x96f014db __cxa_throw + 122

                    7   libstdc++.6.dylib             0x99394c9a std::__throw_logic_error(char const*) + 106

                    8   libstdc++.6.dylib             0x993c1e79 char* std::string::_S_construct<char const*>(char const*, char const*, std::allocator<char> const&, std::forward_iterator_tag) + 143

                    9   libstdc++.6.dylib             0x993bfdb7 std::basic_string<char, std::char_traits<char>, std::allocator<char> >::basic_string(char const*, std::allocator<char> const&) + 53

                    10  com.adobe.InstallAdobeFlashPlayer 0x000300b1 ADMUtilities::getDmgName(std::string&) + 2161

                    11  com.adobe.InstallAdobeFlashPlayer 0x0004dd14 ApplicationContext::ApplicationContext() + 852

                    12  com.adobe.InstallAdobeFlashPlayer 0x0005fdf7 main + 71

                    13  com.adobe.InstallAdobeFlashPlayer 0x00029145 start + 53

                     

                    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                    0   libsystem_kernel.dylib         0x933e28ce kevent64 + 10

                    1   libdispatch.dylib             0x92ae473f _dispatch_mgr_invoke + 245

                    2   libdispatch.dylib             0x92ae43a2 _dispatch_mgr_thread + 52

                     

                    Thread 2:

                    0   libsystem_kernel.dylib         0x933e1e6a __workq_kernreturn + 10

                    1   libsystem_pthread.dylib       0x999d22b1 _pthread_wqthread + 939

                    2   libsystem_pthread.dylib       0x999cfe2e start_wqthread + 30

                     

                    Thread 3:

                    0   libsystem_kernel.dylib         0x933e1e6a __workq_kernreturn + 10

                    1   libsystem_pthread.dylib       0x999d22b1 _pthread_wqthread + 939

                    2   libsystem_pthread.dylib       0x999cfe2e start_wqthread + 30

                     

                    Thread 0 crashed with X86 Thread State (32-bit):

                      eax: 0x00000000  ebx: 0xa0c0a6d0  ecx: 0xbffd82dc  edx: 0x00000000

                      edi: 0xa0e821d4  esi: 0x00000006  ebp: 0xbffd82f8  esp: 0xbffd82dc

                       ss: 0x00000023  efl: 0x00000206  eip: 0x933e169a   cs: 0x0000000b

                       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

                      cr2: 0xa0c08a00

                     

                    Logical CPU:     0

                    Error Code:      0x00080148

                    Trap Number:     132

                    • 10. Re: Flashplayer update for Mac OS quits unexpectedly
                      CCartsteR Level 1

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                      0x94f6c000 - 0x94f71fff  com.apple.print.framework.Print (10.0 - 265) <7C3984BB-8337-3B90-A414-17C181A45744> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print

                      0x94fd3000 - 0x953bbff7  libLAPACK.dylib (1128) <4E3D1289-2C98-3E53-BB8D-AD911357FF66> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

                      0x953bc000 - 0x953cbff3  com.apple.opengl (11.1.1 - 11.1.1) <212B409C-AF1E-3C69-B4AA-57A39C35BB62> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

                      0x953cc000 - 0x953d5ff7  libsystem_notify.dylib (133.1.1) <B8503E99-214B-3AC3-A7CA-CC837ABD7B25> /usr/lib/system/libsystem_notify.dylib

                      0x953d6000 - 0x95565ff3  libsqlite3.dylib (168) <C3F78985-C19B-3320-9F71-543969632128> /usr/lib/libsqlite3.dylib

                      0x95566000 - 0x957552ef  libobjc.A.dylib (647) <7648C174-3098-3B26-AD20-490DBFFD5D4C> /usr/lib/libobjc.A.dylib

                      0x95756000 - 0x95796fff  libauto.dylib (186) <1609D0F9-6E3A-3C67-87EF-BB0BD93EDAC9> /usr/lib/libauto.dylib

                      0x95888000 - 0x9588bff7  com.apple.help (1.3.3 - 46) <FDF183E4-3B95-3CBD-A390-2536C8E7E258>

                      • 11. Re: Flashplayer update for Mac OS quits unexpectedly
                        CCartsteR Level 1

                        /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/ A/Help

                        0x960f1000 - 0x96120fff  com.apple.CoreVideo (1.8 - 145.1) <A59466FC-6B5A-3B36-BDD4-AC9CD581B7A1> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

                        0x9612a000 - 0x96166ff3  com.apple.RemoteViewServices (2.0 - 99) <2839C2F1-88DA-3843-87BF-441A374A8967> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces

                        0x96167000 - 0x96169ff7  libsystem_sandbox.dylib (358.1.1) <6031346B-57B0-36FB-911B-D355E1F98A9A> /usr/lib/system/libsystem_sandbox.dylib

                        0x9616a000 - 0x96194fff  libxslt.1.dylib (13) <0F55B64A-6C55-304E-ACE0-B531027AA066> /usr/lib/libxslt.1.dylib

                        0x96195000 - 0x961d5fff  com.apple.Symbolication (1.4 - 56045) <BE1C4846-DA11-365D-9B46-3FF130401839> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication

                        0x961d6000 - 0x96227fff  com.apple.opencl (2.4.2 - 2.4.2) <327699CD-6BF9-3B63-999E-A5A56014E540> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

                        0x96228000 - 0x9622afff  libquarantine.dylib (76) <9ADD861F-A66E-3AD1-A77E-C622E91BD203> /usr/lib/system/libquarantine.dylib

                        0x96266000 - 0x96366ff7  com.apple.LaunchServices (644.12.4 - 644.12.4) <D41066A1-FC8B-34A2-A980-4B011AA77F38> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices

                        0x96367000 - 0x96367fff  com.apple.CoreServices (62 - 62) <FF296ED2-0F90-3055-BBE4-7BF9E42322EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

                        0x96375000 - 0x963beffb  libFontRegistry.dylib (134) <023BB8A2-8BBA-30DC-B0C2-A5F0AE3667D8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib

                        0x963bf000 - 0x963c7fff  libsystem_dnssd.dylib (561.1.1) <45CDAF46-03DE-33DB-A627-14F245993EF2> /usr/lib/system/libsystem_dnssd.dylib

                        0x963d0000 - 0x963d2fff  libsystem_configuration.dylib (699.1.5) <76B9BA28-179E-34FA-B10B-E625022A29CB> /usr/lib/system/libsystem_configuration.dylib

                        0x963d3000 - 0x964d7ff7  libJP2.dylib (1232) <CD0012B6-D649-327B-B7FA-E52B0FC0067C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

                        0x964d8000 - 0x964daffb  libsystem_secinit.dylib (18) <3CBA3BD3-8BA2-358D-BD1A-A1C3DF5D84E6> /usr/lib/system/libsystem_secinit.dylib

                        0x964db000 - 0x964dcfff  libremovefile.dylib (35) <49DCAF7B-4466-3775-9E58-EA5D7CBA8AE0> /usr/lib/system/libremovefile.dylib

                        0x964dd000 - 0x964effff  com.apple.Sharing (328.3.2 - 328.3.2) <4F0D4D68-B6A6-3E66-8A89-CDD9AFEA82EA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

                        0x964f0000 - 0x964f3fff  libpam.2.dylib (20) <E2F34522-448A-3392-BC1D-6625BEB612B9> /usr/lib/libpam.2.dylib

                        0x964f4000 - 0x964faff3  libsystem_platform.dylib (63) <509993B7-3F26-3360-B899-0BBB15152516> /usr/lib/system/libsystem_platform.dylib

                        0x964fb000 - 0x964fbfff  libunc.dylib (29) <CE960997-9D4A-3848-BAC7-B2255E6765FD> /usr/lib/system/libunc.dylib

                        0x964fc000 - 0x9653cffb  libGLImage.dylib (11.1.1) <B49A6796-40A3-33D0-8199-6AED149ADFDF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

                        0x9653d000 - 0x96584ff3  com.apple.AppleJPEG (1.0 - 1) <C14A2B49-A664-3EDE-9B9B-6A678ED7F8DE> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

                        0x96670000 - 0x968ecff7  com.apple.security (7.0 - 57031.10.10) <3EF32688-A176-33DD-BA59-25F37D6C08DA> /System/Library/Frameworks/Security.framework/Versions/A/Security

                        0x968ed000 - 0x968f6fff  libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib

                        0x968f7000 - 0x96983ff3  com.apple.PerformanceAnalysis (1.0 - 1) <7A9DD1C9-465D-37FA-957E-2B0F190CFC7C> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis

                        0x96984000 - 0x96984fff  com.apple.Accelerate (1.10 - Accelerate 1.10) <C2367B5B-AE20-3084-A864-104743BE478E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

                        0x96985000 - 0x96993ff7  libz.1.dylib (55) <DF3B8F77-8931-3A6B-8BDF-DB67315050E6> /usr/lib/libz.1.dylib

                        0x96994000 - 0x9699bfff  com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <5D268178-3812-3777-92A6-D7D3395405B8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition

                        0x96a40000 - 0x96a55ffb  com.apple.MultitouchSupport.framework (262.33.1 - 262.33.1) <E8AF5A36-89A1-38CC-9905-D74A692D0898>

                        • 12. Re: Flashplayer update for Mac OS quits unexpectedly
                          CCartsteR Level 1

                          /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport

                          0x96a56000 - 0x96ae8fff  com.apple.CoreSymbolication (3.1 - 57020) <EAC6745A-AB1D-38CC-A12C-99ECD8F071ED> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n

                          0x96ae9000 - 0x96edfff3  com.apple.CoreGraphics (1.600.0 - 775.16) <5F7BDB0B-5324-3B7A-BC6B-E7A01A880D94> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

                          0x96ee0000 - 0x96f06ff3  libc++abi.dylib (125) <E9AF8CA1-D54D-37E3-8363-A3E8C0840F71> /usr/lib/libc++abi.dylib

                          0x96f07000 - 0x96f2dff7  com.apple.IconServices (47.1 - 47.1) <9C537499-B375-3F84-BF4A-EEF757FC26A9> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices

                          0x96fd7000 - 0x97bccfff  com.apple.AppKit (6.9 - 1344.72) <B84FF828-3016-353A-BF86-C1547F448FB1> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

                          0x97bcd000 - 0x97bffffb  com.apple.GSS (4.0 - 2.0) <680D3014-D2C6-30D4-9892-93B9E4172100> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

                          0x97c00000 - 0x97c02fff  com.apple.securityhi (9.0 - 55006) <5AF7E054-F6A1-38B4-B403-BAF8BE4DBA35> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI

                          0x97e9b000 - 0x97ea7ff7  libkxld.dylib (2782.10.72) <FF699F52-D950-3DAD-A37B-834EBF0D0FFD> /usr/lib/system/libkxld.dylib

                          0x97ea8000 - 0x98280ff7  com.apple.HIToolbox (2.1.1 - 757.3) <642A3B29-036D-3A87-AC81-935843AB6A32> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox

                          0x98281000 - 0x982a0ffb  libresolv.9.dylib (57) <C2C3810A-A45E-3375-B41D-6E1BECE1BA3C> /usr/lib/libresolv.9.dylib

                          0x982a1000 - 0x982b2fff  libbsm.0.dylib (34) <C9F0C608-2794-3F6B-8078-583FC0046039> /usr/lib/libbsm.0.dylib

                          0x982b3000 - 0x982caff3  libLinearAlgebra.dylib (1128) <B20FAAAA-1C76-3B20-B100-5FC90F7FE023> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLinearAlgebra.dylib

                          0x982cb000 - 0x9837bff3  com.apple.Bluetooth (4.3.2 - 4.3.2f6) <FC787129-45BB-3B94-ACAD-A0CECEB77AEC>

                          • 13. Re: Flashplayer update for Mac OS quits unexpectedly
                            CCartsteR Level 1

                            /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth

                            0x9837c000 - 0x98381ff7  libcompiler_rt.dylib (35) <6630682F-AB76-3E55-BE51-0A3E61B6CFC2> /usr/lib/system/libcompiler_rt.dylib

                            0x98382000 - 0x9838affb  com.apple.NetFS (6.0 - 4.0) <141BFE7E-634E-32A0-8EC9-0A1A4DFEA7D9> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

                            0x9838b000 - 0x9838bfff  com.apple.Carbon (154 - 157) <514DC1B6-3D3B-3A96-814D-71D6E022CB3D> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

                            0x9838c000 - 0x98398ff3  libcommonCrypto.dylib (60061) <024B3913-15C6-3005-9E5A-EB24918F6977> /usr/lib/system/libcommonCrypto.dylib

                            0x98399000 - 0x9839dffb  libGIF.dylib (1232) <037E01F1-885C-3F4A-A353-87DB1F9CB504> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

                            0x9839e000 - 0x983d1fe3  libsystem_m.dylib (3086.1) <951F633F-57B7-398B-912F-F6ED4DB1C597> /usr/lib/system/libsystem_m.dylib

                            0x983d3000 - 0x98505ffb  com.apple.UIFoundation (1.0 - 1) <00A59CFF-A217-3998-B22E-6E452278A302> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation

                            0x98506000 - 0x98529fff  libJPEG.dylib (1232) <C7B71F9A-E740-307B-A9FA-A83760EE747B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

                            0x9885e000 - 0x9886bff7  libbz2.1.0.dylib (36) <6BC7B049-8F03-3217-9840-B1804CCBF742> /usr/lib/libbz2.1.0.dylib

                            0x9886c000 - 0x9887cff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <DBECFAD5-DB53-390C-AE92-09549733C861> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis

                            0x9887d000 - 0x98cb8feb  com.apple.vImage (8.0 - 8.0) <56F6B317-9D70-3DC5-9868-BB6D7CB6E55D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage

                            0x98cb9000 - 0x98cecfff  com.apple.CoreServicesInternal (221.2.2 - 221.2.2) <06F52EEC-72B7-380D-B66D-7A487EA24741> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal

                            0x98cf5000 - 0x98cf6fff  liblangid.dylib (117) <34A0F807-755F-300B-B01F-AABAE3838451> /usr/lib/liblangid.dylib

                            0x98d05000 - 0x98d1efff  com.apple.Kerberos (3.0 - 1) <92735F11-CF1C-3FA6-8682-9A30AC9E2651> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

                            0x98d1f000 - 0x98d1ffff  com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <F968D12F-F59D-3148-951D-76735C3C1B57> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib

                            0x98d20000 - 0x98d3dfff  libCRFSuite.dylib (34) <781A92EF-410E-39B2-953D-FEE12748D834> /usr/lib/libCRFSuite.dylib

                            0x98d73000 - 0x98db0ff7  libsystem_network.dylib (411.1) <EB71DD61-9515-3F6C-817E-25AF7F108CB8> /usr/lib/system/libsystem_network.dylib

                            0x98dd4000 - 0x98e69fff  libsystem_c.dylib (1044.10.1) <584F66B1-ABBA-354C-8118-1DA5386A065E> /usr/lib/system/libsystem_c.dylib

                            0x98e6a000 - 0x98e93ff7  libsystem_info.dylib (459) <4F7A7111-7F0D-3891-9DC9-41F5D79949FE> /usr/lib/system/libsystem_info.dylib

                            0x98e94000 - 0x98eabfff  libsystem_asl.dylib (267) <85BD88AD-618E-3325-AC31-10DBAB8E9AF3> /usr/lib/system/libsystem_asl.dylib

                            0x98eac000 - 0x992dfff3  com.apple.vision.FaceCore (3.1.6 - 3.1.6) <EF92C25B-3E33-379F-A862-75C2FCA8B386>

                            • 14. Re: Flashplayer update for Mac OS quits unexpectedly
                              CCartsteR Level 1

                              Couldn't paste the rest as I kept getting an error.

                              • 15. Re: Flashplayer update for Mac OS quits unexpectedly
                                m_vargas Adobe Employee

                                Hi CCartsteR,


                                Thank you very much for posting the information.  Since the forums limit the size of the content, you can upload the entire file using the instructions here The specified item was not found..

                                 

                                There are two other log files we'd like to obtain to further investigate this issue.  Can you please upload (using the 'how to share a document' instructions) the two (2) files in the ~/Library/Logs/Adobe_ADMLogs directory?

                                 

                                Thank you.

                                 

                                --

                                Maria

                                • 16. Re: Flashplayer update for Mac OS quits unexpectedly
                                  Ianbudd Level 1

                                  The Link worked for me too. Thanks pwillener.

                                  m_vargas, did you get the info you needed to solve the on-line file problem? I don't know if this is significant, but I noted the on-line file download was only 675k in size compared to the 15.7 megs from the link.

                                  • 17. Re: Flashplayer update for Mac OS quits unexpectedly
                                    CCartsteR Level 1

                                    Hi Maria,

                                     

                                    My apologies. I wasn't able to send you the files as I was away on business.

                                    I shall get those files to you later tonight.

                                     

                                    The file I downloaded (online update) was 15.7mb.

                                    I will need to repeat the steps again and hopefully I'll be able to grab the error file and forward them to you.

                                     

                                    Cheers,

                                    Chris.

                                    • 18. Re: Flashplayer update for Mac OS quits unexpectedly
                                      CCartsteR Level 1

                                      Hi Maria,

                                       

                                      Here are the files which I managed to locate: https://files.acrobat.com/a/preview/842db8f6-bb31-4c70-9fca-6cdb24e70ddb

                                       

                                      1. Flash Player Installer Crash/Error Details

                                      2. FlashPlayerInstallerManager Log

                                       

                                      I couldn't locate the ~/Library/Logs/Adobe_ADMLogs directory, it doesn't seem to exist on my MacBook Pro.

                                      Also I couldn't get the Install.log and I have no clue why. I followed the instructions by using the Console, went into Install Logs, inserted my markers, ran the installer (which unexpectedly quits before anything could happen), and the Console remained the same as it was when I added those markers. Nothing changed. Therefore there was nothing for me to extract from the Console.

                                       

                                      Those 2 files are all I could locate and provide, and I hope that's enough for you to troubleshoot this issue.

                                       

                                      My currently operating on MacBook Pro 15-Inches (Late 2011) with OSX Yosemite 10.10.2.

                                      • 19. Re: Flashplayer update for Mac OS quits unexpectedly
                                        m_vargas Adobe Employee

                                        Hi Ianbudd,

                                         

                                        The team is investigating why the online installer is crashing.  The various log files provided have been helpful.  With regards to file sizes, the online installer is only about 675kb and the offline installer is 15.7MB.

                                         

                                        Thanks again for the info provided.  We hope to resolve the crash with the online installer soon, although, I don't have an estimate of when it'll be fixed at this time.

                                         

                                        --

                                        Maria

                                        • 20. Re: Flashplayer update for Mac OS quits unexpectedly
                                          m_vargas Adobe Employee

                                          Hi CCartsteR,

                                           

                                          Thank you for the additional information and the crash log file.  What is the name of the file that produced the latest crash log file?  Based on the version number info in the crash log file, it appears to be one of the online installers, but it's not the same as the version number in the crash log file you posted last week.  The version number is also not the version number for the offline installer.

                                           

                                          Since the crash appears to be happening immediately upon launching the installer it's not surprising that nothing is being written to the install.log file and the two log files in ~/Library/Logs/Adobe_ADMLogs directory are not being created.

                                           

                                          --

                                          Maria

                                          • 21. Re: Flashplayer update for Mac OS quits unexpectedly
                                            CCartsteR Level 1

                                            Hi Maria,

                                             

                                            I deleted all the installers I have previously downloaded before I did the offline update, hence I had to re-download the installer via https://get2.adobe.com/flashplayer/

                                            On the page itself, it says the total file size is 14.9MB, but after downloading the file, I looked at the info and it reads 674,479 bytes (676 KB on disk) with the file name "AdobeFlashPlayer_17_ta_install.dmg".

                                             

                                            Double clicked on the downloaded file, it was verified and mounted on my desktop, then i proceeded with double clicking on the Flash Player Installer icon, then it crashed.

                                            I kept trying over and over again, same result. Even tried to re-download the installer, still same result.

                                            • 22. Re: Flashplayer update for Mac OS quits unexpectedly
                                              m_vargas Adobe Employee

                                              Hi CCartsteR,


                                              Have you tried rebooting your system and then attempting the installation again?  If you downloaded the online installer (AdobeFlashPlayer_17_ta_install.dmg) multiple times, please delete all extra copies (empty the trash bin as well) leaving only one copy on your system, reboot your system and try installing again.  If that doesn't work, please try the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.  Please let me know if installation using the online installer (AdobeFlashPlayer_17_ta_install.dmg) was successful after rebooting your system, or if you had to use the offline installer.


                                              Thank you.

                                               

                                              --

                                              Maria

                                              • 23. Re: Flashplayer update for Mac OS quits unexpectedly
                                                dougf90505975

                                                Maria,

                                                 

                                                 

                                                Thanks for the reply.

                                                 

                                                 

                                                I finally managed with the help of Apple to get it done. It required creating an additional user in the computer, but it seems to work.

                                                 

                                                 

                                                I will save your e-mail contact info in case I have more trouble.

                                                 

                                                 

                                                BTW, it is really frustrating that there appears to be no way to get a telephone number to actually talk to someone.

                                                 

                                                 

                                                Doug Freeman

                                                • 24. Re: Flashplayer update for Mac OS quits unexpectedly
                                                  CCartsteR Level 1

                                                  Hi Maria,

                                                   

                                                  Absolutely zero luck with the online installer.

                                                  Offline installer worked like a charm though!

                                                  • 25. Re: Flashplayer update for Mac OS quits unexpectedly
                                                    m_vargas Adobe Employee

                                                    Thanks for the update, CCartsteR, much appreciated.

                                                     

                                                    Did you try using the same online installer you had used previously or did you download it again?  There has been at least one update since your first post in the thread.

                                                     

                                                    --

                                                    Maria

                                                    • 26. Re: Flashplayer update for Mac OS quits unexpectedly
                                                      char12345

                                                      Hi Maria - I just posted, not sure where my post went. I am also have issues installing flash on my mac...I have tried a clean install with no luck. What am I missing?

                                                      • 27. Re: Flashplayer update for Mac OS quits unexpectedly
                                                        m_vargas Adobe Employee

                                                        Hchar12345

                                                         

                                                        I branched the post to a new thread.  This thread is about the installer crashing unexpectedly and your post mentioned nothing about the installer crashing. Posting different issues to the same thread is confusing for users looking for answers to specific issues.  Please see Unable to install Flash Player on Mac and provide the requested information.

                                                         

                                                        Thank you.

                                                         

                                                        --

                                                        Maria

                                                        • 29. Re: Flashplayer update for Mac OS quits unexpectedly
                                                          char12345 Level 1

                                                          The above screen shot was taken after a clean flash mounting which included deleting all flash files in "applications folder" and rebooting the computer.

                                                          • 30. Re: Flashplayer update for Mac OS quits unexpectedly
                                                            m_vargas Adobe Employee

                                                            Hi char12345,

                                                             

                                                            Sorry, I posted to this thread instead of the other.  I'm reposting to the other.  Please post all future comments to the other thread.

                                                             

                                                            --

                                                            maria

                                                            • 31. Re: Flashplayer update for Mac OS quits unexpectedly
                                                              caferacer Level 1

                                                              Works for me. Thanks much for posting. Like others, my auto download was only 676kb so the problem lies somewhere between that version and the full 15.7mb fix via the link. Disappointing that Adobe can't fix what should be obvious.