1 Reply Latest reply on Apr 1, 2015 2:51 AM by K.Woods

    Having troubles with extension manager and new add-on

    Ciarda

      Hi,

       

      bought a new add-on (never done that before, so it's new to me).

      Extension manager CS6 will not load the add-on.

      I checked both manager and add-on, both CS6, so it should work.

      Updated the manager this morning, which helped a bit, as it is now loading

      80%, asking me to accept the disclaimer.

      When I do, I get "unexpected error while trying to install".

      Then it's loading and installing again. When it's finished there is no new add-on (extension) loaded or to be seen.

      Could you help me with this problem, please?

      Thanks a lot in advance!

       

      Anne