2 Replies Latest reply on May 8, 2015 4:09 AM by Mayank_M

    issue on video import



      I use Presenter 10 with Powerpoint 2007, Windows 7 Pro pack service 1, AME CS6 and Quicktime 7.

      When I import a video file, Media Encoder is launching but nothing happens and I have an error message "The file encoding failed".

      I tried with several video format (MP4, AVI, FLV ...) and with different files, even a new created file.

      However, the swf's import works.

      Thanks for your help.

        • 1. Re: issue on video import


          I've got the same Problem.

          Additional info:

          Presentations with Presenter 9.0 works fine.

          After installing the version 10 the same presentations generates this error.



          • 2. Re: issue on video import
            Mayank_M Adobe Employee

            Hi All,


            Please let me know the language of Presenter and AME installed on your system? Did you tried  manually converting the files to Mp4 (H.264 format) using AME and then inserting in Prenster 10?


            From Prenster 10 onwards with the indroduction of HTML5 all the videos are first conveted to MP4 while importing which was not the case in Presenter 9.