Photoshop CC will not finish installing

[ronalds87768830]

I recently downloaded CC and Lightroom and Photoshop installed without a problem. Then, an update was identified for Photoshop. It seemed to download and install fine until the end. It never finished the update process.

I've restarted my Windows 8.1 computer many times and opened and closed CC apps many times since then. They all work fine. Every time I start up the computer, CC tells me I have an app with a pending update and it shows this screen.

How can I get the update to complete? Thank you for any assistance you can offer!

[John T Smith]

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[ronalds87768830]

Thank you, John, for the quick response. However, I don't have a firewall and it's not a browser issue. The CC updater is not in a browser. It's its own app.

[Frank TZ]

I have the same problem with Lightroom CC.  I can not find a solution!!!!

[Sheena Kaul]

Moving to Creative Cloud Download & Install‌