Download error

[williams39549177]

I ordered Adobe Acrobat online and did not get an email to download.  If i track the order number it does not recognise it.  Why is this ?

[Ned Murphy]

Phone support | Orders, returns exchanges

http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

[Jeff A Wright]

Moving this discussion to the Adobe Acrobat.com Services forum.

[Sara_Forsberg · Accepted solution]

Hi williams39549177,

I've checked your account. Your order is still pending. But, you can download your software from this page: Download Acrobat products | Standard, Pro | XI, X. Once it's installed, and your order has processed, you'll be able to "activate" your software by signing in with your Adobe ID and password.

Best,

Sara