I can't get any .m4a files to load into elements without getting a generic error reading. With my .mov files they will only load audio and no video. I have tried loading files I used in elements 8 without a problem, but they don't work in 12. Without changing the format of each of these files is there any way to get this to work and why is this a problem in elements 12? Thanks
Is Premiere Elements 12 and 8 on the same computer?
Does the computer with Premiere Elements 12 have QuickTime (latest version) installed?
1. Are the .m4a files from iTunes music? If so, classically those should be converted to the wav version in iTunes.
2. What is the brand/model/settings of the camera that recorded the video with the .mov file extension?
The key may be QuickTime not being installed and/or needing an update. Your reply with details will help us sort
out the factors to find a solution.
Any questions or need clarification, please do not hesitate to ask.