13 Replies Latest reply on Apr 6, 2015 6:59 PM by Bill Gehrke

    Dreaded Blue Screen of Death while Rendering on Premiere

    TVPRICH Level 1

      I have been having major crashing problems with Premiere pro as of lately, especially while trying to rendering, and now the introduction of the dreaded Blue-Screen-Of-Death has shown its ugly little face 8 times in the last couple of days. A friend (computer builder/fixer) suggested I run a PC RAM-Memory Test on the machine. Here's the results after 12 hours testing, by using MemTest86. Now the hard part is trying to interpret all this stuff.  Anyone here know what all these numbers mean?  Is it good or bad?Mem-Test.jpg

        • 2. Re: Dreaded Blue Screen of Death while Rendering on Premiere
          Kevin-Monahan Adobe Employee

          Moving to the Hardware forum.

           

          Thanks,

          Kevin

          • 3. Re: Dreaded Blue Screen of Death while Rendering on Premiere
            cc_merchant Level 4

            It appears to be the third memory module in bank 0 that is causing problems. Try removing the 3-rd and 6-th memory modules from bank 0 and bank 1, so you only have 16 GB installed and try if that solves the errors by running memtest86 again.

            • 4. Re: Dreaded Blue Screen of Death while Rendering on Premiere
              TVPRICH Level 1

              Hi. Replacing the RAM has helped, but Premiere is still crashing when rendering and/or while playing timeline.

              Here's the crash reports: Any THoughts:

              Problem signature:

                Problem Event Name:    APPCRASH

                Application Name:    Adobe Premiere Pro.exe

                Application Version:    8.2.0.65

                Application Timestamp:    5486db4a

                Fault Module Name:    CodecSupport.dll

                Fault Module Version:    8.2.0.65

                Fault Module Timestamp:    5486ba86

                Exception Code:    c0000005

                Exception Offset:    000000000000fb4a

                OS Version:    6.1.7601.2.1.0.256.48

                Locale ID:    1033

               

              ------------

              Crash at 2-31pm durring normal timeline playback:

              Problem signature:

                Problem Event Name:    APPCRASH

                Application Name:    Adobe Premiere Pro.exe

                Application Version:    8.2.0.65

                Application Timestamp:    5486db4a

                Fault Module Name:    CodecSupport.dll

                Fault Module Version:    8.2.0.65

                Fault Module Timestamp:    5486ba86

                Exception Code:    c0000005

                Exception Offset:    000000000000fb4a

                OS Version:    6.1.7601.2.1.0.256.48

                Locale ID:    1033

              -----------------

              Crash at 3-05pm durring normal timeline playback:

              Problem signature:

                Problem Event Name:    APPCRASH

                Application Name:    Adobe Premiere Pro.exe

                Application Version:    8.2.0.65

                Application Timestamp:    5486db4a

                Fault Module Name:    CodecSupport.dll

                Fault Module Version:    8.2.0.65

                Fault Module Timestamp:    5486ba86

                Exception Code:    c0000005

                Exception Offset:    000000000000fb4a

                OS Version:    6.1.7601.2.1.0.256.48

                Locale ID:    1033

                Additional Information 1:    0d03

                Additional Information 2:    0d036ef2171faf943218805a3902e55a

                Additional Information 3:    8359

                Additional Information 4:    8359336f2f8e4191e4d075a725bcc548

              ------------------

              Crash at 3-25pm durring normal timeline playback:

              Problem signature:

                Problem Event Name:    BEX64

                Application Name:    Adobe Premiere Pro.exe

                Application Version:    8.2.0.65

                Application Timestamp:    5486db4a

                Fault Module Name:    mc_dec_mp2v.dll_unloaded

                Fault Module Version:    0.0.0.0

                Fault Module Timestamp:    53f72b76

                Exception Offset:    000007feee841a30

                Exception Code:    c0000005

                Exception Data:    0000000000000008

                OS Version:    6.1.7601.2.1.0.256.48

                Locale ID:    1033

                Additional Information 1:    b5de

                Additional Information 2:    b5de5d588a90d5fb44b1c178fdeb02b1

                Additional Information 3:    4570

                Additional Information 4:    457017d589276c124013b1e685ef6

              • 5. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                JEShort01 Level 4

                Something is indeed wrong here!

                 

                What is your entire hardware list including case, fans, motherboard, and especially power supply?

                 

                Do you overclock at all?

                 

                Too, the i7-960 has been around a bit; have you completely blown out the dust bunnies from your system lately?

                 

                Regards and Happy Easter!

                 

                Jim

                • 6. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                  TVPRICH Level 1

                  Hi Jim, Thanks for responding. So far, no one has been able to pinpoint my specific problem(s). Strange thing is that it's not crashing with any other programs, ie: Photoshop, MOVAVI, HitFilm pro3 etc...  Also, I just replaced the case and had everything basically cleaned & rebuilt into new case. Also, New RAM (1 week ago)  and new "C" and "M" (6 months ago) drives (both dual SSD's running at raid-0). 

                  IMPORTANT: I've basically rebuilt the whole computer one piece at-a-time, in hopes to find and replace the faulty part, with exception to the three only parts not changed, which is the motherboard, processor(s) and associated fans.

                  Here's my configuration:

                  - Windows 7 Professional

                  - Processor Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz 

                  - Memory RAM:  Kingston HyperX Savage 8GB Kit (2x4GB) x 3 kits = 24GB Total

                     - 1600MHz DDR3 Non-ECC CL9 DIMM XMP (HX316C9SRK2/8)

                  - Graphics NVIDIA Quadro 4000

                  - Gaming graphics 14079 MB Total

                  - Primary hard disk 828GB Free (932GB Total)

                  - Motherboard: Gigabyte X58A-UD5

                  - System (RAM) Memory 24.0 GB RAM

                  -  System type 64-bit operating system

                  - Number of processor cores 4

                  - Disk (C:) 1 TB

                  - Media drive (D:) CD/DVD

                  - Disk (M:) 914 GB Free (1863 GB Total)

                  - Display adapter type NVIDIA Quadro 4000

                      - total available graphics memory 14079 MB

                      - Display adapter driver version 9.18.13.4752

                      - Primary monitor resolution 3440x1440

                      -  DirectX version DirectX 10

                  - Monitor: LG 34UC97-S IPS 21:9 34" 3440X1440 Curved UltraWide QHD LED-Lit Monitor

                  - Network Adapter Realtek PCIe GBE Family Controller

                  - Case: Corsair Graphite Series 230T Windowed Compact Mid Tower Rebel Orange

                  - Power Supply: Corsair AX1200i Power supply

                  - BluRay External Player/Burner:  LG GGW-H20L Super Multi Blue - Blu-ray Disc Burner*

                  - Keyboard: SIIG Wired Keyboard (JK-US0412-S1)*

                  - Mouse: Kingston K72400 wired Mouse*

                  - TetherPro USB 3.0 Active Extension, 25 feet, Hi-Visibility Orange x 2 cables

                  - Cable Matters 3-Port SuperSpeed USB 3.0 Hub with Multi-in-1 Card Reader

                  * Since computer sits in next room (for noise reduction in edit bay), I have two USB3 25' cables going from rear of computer into edit bay.

                     From there, one cable goes to external BluRay player/burner and the other one goes to the Cable Matters hub. (Keyboard & mouse hub attached)

                  • 7. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                    TVPRICH Level 1

                    Oh, I forgot to list the Break-Out-Box (BoB) = Aja KONA Lhi

                    • 8. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                      JEShort01 Level 4

                      Since you've changed just about every hardware component, then your system must have been infected with that strange new virus that is causing memory errors.

                       

                      Kidding aside, what you have gone through on this one sounds brutal. And I hope that you don't take my strike at humor the wrong way.

                       

                      So here's what I am really thinking... Based on what you have parts-swapped and what you have not, I'd place my bet that your motherboard is going (or has gone) bad. And yes, motherboards can be the cause of memory errors.

                       

                      Many, many years ago I had weird blue screen crashes on a nice new ASUS workstation build. And the only time that it would crash is when I was running Adobe applications. In my case, Asus had a design weakness when all memory slots were full. When Asus updated the capacitors in the RAM slot area of my motherboard, my PC became crash-free.

                       

                      In your case, your system was crash-free and then developed issues, so possibly your board's capacitors have failed over time. Capacitors it seems are often what bring down older electronic devices.

                       

                      I do wish you the best of luck getting to the bottom of your issue. I bet you are wishing now that you just built a new system!

                       

                      On a totally different note, your LG 34U97-S and 25' cabling caught my attention. What cable/adapters/ports are you using to connect between your PC and monitor? I ask because I just upgraded to a sister LG model (a 4k 31MU97 IPS), but my PC can no longer sit in my sound controlled cabinet because I am using the included 6' DisplayPort cable. If I run HDMI I can set the resolution to 4096x2160, but I can only get a 24 Hz refresh. I understand 10' DisplayPort cables can handle the 4Kx60 Hz bandwidth, but are having issues for longer runs.

                       

                      Regards,

                       

                      Jim

                      • 9. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                        TVPRICH Level 1

                        Jim, (mistype error - they were 16' USB extensions from Amazon)

                        Amazon.com: TetherPro USB 3.0 Active Extension, 16 feet, Hi-Visibility Orange: Computers & Accessories

                        Brutal YES! Although the computer is about 4 years old these problems have been effective ever since Adobe went CC on us. I myself,  been suspecting either the core-chips or surprisingly, AJA Lhi since these breakout-boxes seem to be very very fussy and often cut in and out of phase depending on settings, cabling, monitors and might as well be the time-of-day makes a difference. I've suspected that Adobe has has much more issues with BoB's than they would admit to.  Also, I feel that my aging Quadro 4000, although boasted as King of graphics cards at one time, may have a inherent compatibility problem with current premiere, or rather, premiere CC wasn't written with older technology, albeit top-o-line for it's time.

                        I'm now trying to convince the "Boss" to let me jump in on all fours and purchase something like: GIGABYTE MD60-SC0 E-ATX / SSI EEB Server Motherboard 2 x LGA 2011 R3 with an Nvidia Geforce Titan-X Graphics Card. Any Thoughts?

                        • 10. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                          Bill Gehrke Adobe Community Professional & MVP

                          What I do not see on your list is how or with what you are cooling the CPU.

                           

                          Download a utility like Speccy where you can monitor many different temperatures as you load your do your "rendering", I am assuming the this is actually the final exporting process.  Generally speaking those other applications will not stress your CPU like a Premiere export.

                           

                          "Disk (M:) 914 GB Free (1863 GB Total)" if this is where you have project and/or media files it is a potential problem in that when you have more than 50-60% full on a hard disk drive the transfer rate is reduced significantly, this probably not the cause of your BSD but you should remedy that situation.

                           

                          I do not know where this data comes from:

                          "- Display adapter type NVIDIA Quadro 4000

                              - total available graphics memory 14079 MB"

                          But the Quadro 4000 only has 2 GB of video RAM and is a CUDA weakling with only 256 CUDA cores.

                           

                          The first two crashes indicate you might be having codec problems do you have any third party codecs installed?

                          • 11. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                            TVPRICH Level 1

                            Hi Bill.CPU is cooled by attached cpu fan. Here's a pix from my Computer Case - Corsair Utility. (I dragged the Icons to as-close-to where I know everything is. (possible position errors)

                            ScreenHunter_06 Apr. 06 01.17.jpg

                            This pix is at Idle state.

                            --------------------

                            Re: "M" disc @ 50-60% full.  When I copied these stats, it was at the point that I max out on my Media Drive. Litereally right after those specs, I dumped almost half off of those drive running in RAID-0. I started this new project, which is still having same problems with only 1/3 of the 2TB "M" media drives full.

                            --------------------

                            Re: (Quadro 4000 only has 2 GB of video RAM) You're absolutely right. It is a typo. and I'm about to upgrade to a TitanX (If that is the web-board-users suggested card to purchase).

                            --------------------

                            Re: "3rd party codec problems" What do you mean by 3rd party codec? Programs Installed?... If So, Here's a list.

                             

                            1. Premiere Pro Creative Cloud

                            2. PhotoDelux 10.

                            3. HitFilm Pro3

                            4. WisdomSoft - ScreenHunter

                            5. MovAVI Video Suite

                            6. MovAVI Screen Capture

                            7. VLC Media Player

                            8. SiSoftware Sandra Personal

                            9. AJA Control Panel

                            10. CorsAir Utility

                            11. GIGABYTE Utilities

                            12. Iometer

                            13. NVidea utilities

                            14. MemTest86

                            15. Marvell Raid Tools

                            16. FireFox

                            17. Lite On utilities

                            18. BlackMagic utilities

                            19. Quicktime Installer

                            20. iTunes

                            21. Corel DVD Movie Factory

                            22. DMR Aimersoft Media Converter

                            23. Canon XF Utility Software

                            24. BandiCam Screen Recorder EXE

                            25. Roxio Creator NXT

                            • 12. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                              TVPRICH Level 1

                              Now Encoding has Crashed:

                              Problem signature:

                                Problem Event Name:    BEX64

                                Application Name:    Adobe Premiere Pro.exe

                                Application Version:    8.2.0.65

                                Application Timestamp:    5486db4a

                                Fault Module Name:    mc_dec_mp2v.dll_unloaded

                                Fault Module Version:    0.0.0.0

                                Fault Module Timestamp:    53f72b76

                                Exception Offset:    000007feedd01a30

                                Exception Code:    c0000005

                                Exception Data:    0000000000000008

                                OS Version:    6.1.7601.2.1.0.256.48

                                Locale ID:    1033

                                Additional Information 1:    b5de

                                Additional Information 2:    b5de5d588a90d5fb44b1c178fdeb02b1

                                Additional Information 3:    4570

                                Additional Information 4:    457017d589276c124013b1e685ef61c3

                              • 13. Re: Dreaded Blue Screen of Death while Rendering on Premiere
                                Bill Gehrke Adobe Community Professional & MVP

                                The file mc_dec_mp2v.dll is a resource of Adobe Dynamic Link, a feature included in the Adobe Creative Suite that eliminates intermediate rendering between programs. Look at this page there are some suggestions