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Can you send me an email (email@example.com)? I would like to see if I can get your project and repro the error.
Adobe Tech Support
There are many possible failure points. The key is identifying where the failure point is and then eliminating that failure. Here is what I suggest for trying to identify where the failure point is:
1) Does RoboHelp launch without a project? No, RoboHelp is not very useful without a project, but it does tell us if the base executable is able to function or not.
2) Does RoboHelp launch with other projects. I would suggest trying one of the default sample projects provided inside of the RoboHelp folder. If this works, then the failure point is likely with the project that you are working with.
3) Does a complete uninstall and reinstall of RoboHelp help with the issue? There may be components that are corrupt, missing, or conflicting with other applications. Often times a quick uninstall and reinstall addresses this issue.
4) Try a new user profile. It is very common to see a corrupt user profile interact poorly with Adobe applications (any application for that matter).
5) Does this work with all background applications/services shut down? There could possibly be another application or service that is not interacting well with RoboHelp.
To disable startup items and non-Microsoft services:
1. Quit all applications.
2. Choose Start > Run, and type msconfig in the Open box. Click OK.
3. Click the Startup tab
4. Click Disable All.
5. Select any startup items that are essential for testing the problem. If you are unsure whether an item is essential, leave it deselected (disabled).
6. Click the Services tab.
7. Check "Hide all Microsoft Services" .
8. Select any services that are essential for testing the problem. If you are unsure whether an item is essential, then leave it deselected (disabled).
9. Click OK, and restart Windows.
If this resolves the issue, then one of the services or startup items you disabled is causing the issue. You can re-enable each service/startup item via msconfig until you can re-create the problem. To recover from the changes made in msconfig, launch msconfig, select the General tab, select Normal Startup, press Ok, and reboot.
Please let us know how this turns out.
Adobe Technical Support