16 Replies Latest reply on May 13, 2015 8:32 PM by jwenisch

    Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3

    eplholly Level 1

      Hi,

       

      I work at a public library - we now have at least three customers affected by the issue where ADE quits unexpectedly after a .acsm file is opened and during the fulfillment stage.

      All three customers are using Mac OS 10.10.2. One person is using 4.0.1, one person is using 4.0.2, and one person is using 4.0.3.

       

      They are seeing the following info in the system error dialog:

       

      Exception type:

      Crashed Thread: 0 Dispatch queue: com.apple.main-thread

      Exception Type: EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

       

      Further down the thread they see:

       

      Logical CPU:     1

      Error Code:      0x00000004

      Trap Number:     14

       

      The ebook vendor has advised us to have customers roll back to ADE version 3.0, and have customers re-authorize.

       

      Does Adobe have a solution for this issue other than rolling back?

       

      I tried to speak with a chat agent about this issue and was referred to this forum. A poor customer service experience overall even though the chat operators are polite and tried to help as best they could.

       

      Thank you,

       

      Holly

        • 1. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
          Sharad Vatsa Employee Moderator

          Hi Holly,

           

          Is each individual user seeing crashes each time they attempt to open the same acsm file or even with different files?

          Would you also be able to confirm if the acsm file they are opening is located on the local machine hard-drive, or a flash drive or from a network share? In case it from anything other than the local hard drive, would be able to have one of the user test it by placing the acsm file locally on the machine.

          Would it be possible to have one of them also test it using a sample eBook from the Sample eBook Library | Adobe Digital Editions to check if they see a crash with one of these as well?

           

          Regards,

          Sharad

          • 2. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
            lisal12691957

            I am seeing this problem exactly.  I upgraded from 4.0.2 to 4.0.3 and it did not resolve.  Your sample books work fine and show "copying allowed" as one would expect.

             

            I am logged into my library account, and downloading an ePub book immediately launches the ADE software.  I can read the book on my mac, and it appears to transfer to my Kobo, but when properly ejected and then opened on the kobo I get a DRM warning about it not being authorized for my ID. 

             

            "Item Info" shows "copying not allowed", and yet "licensed to" matches my adobe ID.  Infuriating.

             

            I used to be able to trigger a crash in 4.0.2 by launching the book off the Kobo within ADE.  The only string I still had in my clipboard is:

             

            Exception Type:    EXC_BAD_ACCESS (SIGSEGV) Exception Codes:   KERN_INVALID_ADDRESS at 0x0000000000000000

             

            It seems 4.0.3 handles this more gracefully and doesn't crash ADE.  I'd call that progress if it didn't strip me of what little trouble-shooting information I had available to me.

             

            My wife asked me just now "how do normal people ever get these things to work?". 

             

            Something to pass up the Adobe food chain...

            • 3. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
              lisal12691957 Level 1

              OK, I lied.  I am able to initiate a crash by launching a book that was within the library before the upgrade to 4.0.3.  Running Mac 10.10.

               

              Process:           Adobe Digital Editions [716]
              Path:              /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
              Identifier:        com.adobe.adobedigitaleditions.app
              Version:           4.0.3 (1)
              Code Type:         X86-64 (Native)
              Parent Process:    ??? [1]
              Responsible:       Adobe Digital Editions [716]
              User ID:           501

               

              Date/Time:         2015-04-07 20:39:29.735 -0600
              OS Version:        Mac OS X 10.10 (14A389)
              Report Version:    11
              Anonymous UUID:   

               

               

              Time Awake Since Boot: 3800 seconds

               

              Crashed Thread:    0  Dispatch queue: com.apple.main-thread

               

              Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
              Exception Codes:   KERN_INVALID_ADDRESS at 0x0000000000000000

               

              VM Regions Near 0:

              -->

              __TEXT             0000000102046000-00000001028b2000 [ 8624K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

               

              Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

              0   com.adobe.adobedigitaleditions.app    0x00000001022dc3a9 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355

              1   ePub3.dylib              0x0000000103325ebb ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339
              2   ePub3.dylib              0x00000001033282fb std::__1::shared_ptr<ePub3::FilterChainSyncStream> std::__1::shared_ptr<ePub3::FilterChainSyncStream>::make_shared<std::__1::unique_ptr<ePub 3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>&>(std::__1::unique_ptr<ePub3::ByteStream, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&&&, std::__1::shared_ptr<ePub3::ManifestItem const>&&&) + 125
              3   ePub3.dylib              0x0000000103326ffd ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 437
              4   ePub3.dylib              0x00000001032dc64a ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 270
              5   ePub3.dylib              0x00000001032ecf9a ePub3::ManifestItem::ReferencedDocument() const + 176
              6   ePub3.dylib              0x00000001032cf2b0 ePub3::PackageBase::NavTablesFromManifestItem(std::__1::shared_ptr<ePub3::PackageBase>, std::__1::shared_ptr<ePub3::ManifestItem>) + 118
              7   ePub3.dylib              0x00000001032d73c7 ePub3::Package::Unpack() + 26647

              8   com.adobe.adobedigitaleditions.app    0x0000000102379362 BookContainer::OpenFile(ePub3::string const&) + 2222

              9   com.adobe.adobedigitaleditions.app    0x0000000102379c2f BookContainer::OpenContainerForDRMModule(ePub3::string const&) + 43

              10  com.adobe.adobedigitaleditions.app    0x00000001022db029 DRMModule::ProcessFile(ePub3::string const&, ePub3::launch) + 1007

              11  ePub3.dylib              0x00000001032b1efb ePub3::ContentModuleManager::LoadContentAtPath(ePub3::string const&, ePub3::launch) + 793
              12  ePub3.dylib              0x00000001032c9f7c ePub3::Container::OpenContainer(ePub3::string const&) + 68

              13  com.adobe.adobedigitaleditions.app    0x00000001021bd17f dpdoc::Document::getPackageProps(char const*) + 311

              14  com.adobe.adobedigitaleditions.app    0x00000001020f78b2 _reader_create(char const*, RECORD_TYPE, void**, char*, unsigned int*, signed char) + 220

              15  com.adobe.adobedigitaleditions.app    0x0000000102052554 +[Reader createReaderHandle:type:readerHandle:errorString:] + 104

              16  com.adobe.adobedigitaleditions.app    0x0000000102062012 -[MainWindowController openBookInReadingView:errorString:] + 184

              17  com.adobe.adobedigitaleditions.app    0x0000000102062379 -[MainWindowController onReadInMainWindow:] + 264

              18  com.apple.CoreFoundation 0x00007fff82bd8cbc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
              19  com.apple.CoreFoundation 0x00007fff82aca1b4 _CFXNotificationPost + 3140
              20  com.apple.Foundation     0x00007fff8d154ea1 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

              21  com.adobe.adobedigitaleditions.app    0x00000001020acdd6 -[DECardView cardItemDoubleClick:withEvent:] + 86

              22  com.adobe.adobedigitaleditions.app    0x00000001020adf74 -[DECardItemView mouseDown:] + 240

              23  com.apple.AppKit         0x00007fff880fdfef -[NSWindow _reallySendEvent:] + 12827
              24  com.apple.AppKit         0x00007fff87b8865c -[NSWindow sendEvent:] + 368

              25  com.adobe.adobedigitaleditions.app    0x000000010207fc6f -[CustomWindow sendEvent:] + 64

              26  com.apple.AppKit         0x00007fff87b3a1e6 -[NSApplication sendEvent:] + 2238

              27  com.adobe.adobedigitaleditions.app    0x0000000102086023 -[CustomApplication sendEvent:] + 52

              28  com.apple.AppKit         0x00007fff879c6fe8 -[NSApplication run] + 711
              29  com.apple.AppKit         0x00007fff879b2424 NSApplicationMain + 1832

              30  com.adobe.adobedigitaleditions.app    0x0000000102047604 start + 52

               

              Thread 1:: Dispatch queue: com.apple.libdispatch-manager

              0   libsystem_kernel.dylib   0x00007fff8dc6322e kevent64 + 10
              1   libdispatch.dylib        0x00007fff90793a6a _dispatch_mgr_thread + 52

               

              Thread 2:: com.apple.NSURLConnectionLoader

              0   libsystem_kernel.dylib   0x00007fff8dc5d52e mach_msg_trap + 10
              1   libsystem_kernel.dylib   0x00007fff8dc5c69f mach_msg + 55
              2   com.apple.CoreFoundation 0x00007fff82b2cb14 __CFRunLoopServiceMachPort + 212
              3   com.apple.CoreFoundation 0x00007fff82b2bfdb __CFRunLoopRun + 1371
              4   com.apple.CoreFoundation 0x00007fff82b2b838 CFRunLoopRunSpecific + 296
              5   com.apple.CFNetwork      0x00007fff8879ae90 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
              6   com.apple.Foundation     0x00007fff8d1bab7a __NSThread__main__ + 1345
              7   libsystem_pthread.dylib  0x00007fff8e4c12fc _pthread_body + 131
              8   libsystem_pthread.dylib  0x00007fff8e4c1279 _pthread_start + 176
              9   libsystem_pthread.dylib  0x00007fff8e4bf4b1 thread_start + 13

               

              Thread 3:

              0   libsystem_kernel.dylib   0x00007fff8dc5d52e mach_msg_trap + 10
              1   libsystem_kernel.dylib   0x00007fff8dc5c69f mach_msg + 55
              2   com.apple.CoreFoundation 0x00007fff82b2cb14 __CFRunLoopServiceMachPort + 212
              3   com.apple.CoreFoundation 0x00007fff82b2bfdb __CFRunLoopRun + 1371
              4   com.apple.CoreFoundation 0x00007fff82b2b838 CFRunLoopRunSpecific + 296
              5   com.apple.AppKit         0x00007fff87b368f7 _NSEventThread + 137
              6   libsystem_pthread.dylib  0x00007fff8e4c12fc _pthread_body + 131
              7   libsystem_pthread.dylib  0x00007fff8e4c1279 _pthread_start + 176
              8   libsystem_pthread.dylib  0x00007fff8e4bf4b1 thread_start + 13

               

              Thread 4:: com.apple.CFSocket.private

              0   libsystem_kernel.dylib   0x00007fff8dc623f6 __select + 10
              1   libsystem_pthread.dylib  0x00007fff8e4c12fc _pthread_body + 131
              2   libsystem_pthread.dylib  0x00007fff8e4c1279 _pthread_start + 176
              3   libsystem_pthread.dylib  0x00007fff8e4bf4b1 thread_start + 13

               

              Thread 5:: JavaScriptCore::BlockFree

              0   libsystem_kernel.dylib   0x00007fff8dc62132 __psynch_cvwait + 10
              1   libc++.1.dylib           0x00007fff8b201c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
              2   com.apple.JavaScriptCore 0x00007fff898a12d4 JSC::BlockAllocator::blockFreeingThreadMain() + 228
              3   com.apple.JavaScriptCore 0x00007fff89896a9f WTF::wtfThreadEntryPoint(void*) + 15
              4   libsystem_pthread.dylib  0x00007fff8e4c12fc _pthread_body + 131
              5   libsystem_pthread.dylib  0x00007fff8e4c1279 _pthread_start + 176
              6   libsystem_pthread.dylib  0x00007fff8e4bf4b1 thread_start + 13

               

              Thread 6:: JavaScriptCore::Marking

              0   libsystem_kernel.dylib   0x00007fff8dc62132 __psynch_cvwait + 10
              1   libc++.1.dylib           0x00007fff8b201c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
              2   com.apple.JavaScriptCore 0x00007fff898a186b JSC::GCThread::waitForNextPhase() + 171
              3   com.apple.JavaScriptCore 0x00007fff898a16c8 JSC::GCThread::gcThreadMain() + 88
              4   com.apple.JavaScriptCore 0x00007fff89896a9f WTF::wtfThreadEntryPoint(void*) + 15
              5   libsystem_pthread.dylib  0x00007fff8e4c12fc _pthread_body + 131
              6   libsystem_pthread.dylib  0x00007fff8e4c1279 _pthread_start + 176
              7   libsystem_pthread.dylib  0x00007fff8e4bf4b1 thread_start + 13

               

              Thread 7:: DFG Worklist Worker Thread

              0   libsystem_kernel.dylib   0x00007fff8dc62132 __psynch_cvwait + 10
              1   com.apple.JavaScriptCore 0x00007fff89b98f1b JSC::DFG::Worklist::runThread(JSC::DFG::ThreadData*) + 219
              2   com.apple.JavaScriptCore 0x00007fff89896a9f WTF::wtfThreadEntryPoint(void*) + 15
              3   libsystem_pthread.dylib  0x00007fff8e4c12fc _pthread_body + 131
              4   libsystem_pthread.dylib  0x00007fff8e4c1279 _pthread_start + 176
              5   libsystem_pthread.dylib  0x00007fff8e4bf4b1 thread_start + 13

               

              Thread 8:: FTL Worklist Worker Thread

              0   libsystem_kernel.dylib   0x00007fff8dc62132 __psynch_cvwait + 10
              1   com.apple.JavaScriptCore 0x00007fff89b98f1b JSC::DFG::Worklist::runThread(JSC::DFG::ThreadData*) + 219
              2   com.apple.JavaScriptCore 0x00007fff89896a9f WTF::wtfThreadEntryPoint(void*) + 15
              3   libsystem_pthread.dylib  0x00007fff8e4c12fc _pthread_body + 131
              4   libsystem_pthread.dylib  0x00007fff8e4c1279 _pthread_start + 176
              5   libsystem_pthread.dylib  0x00007fff8e4bf4b1 thread_start + 13

               

              Thread 9:

              0   libsystem_kernel.dylib   0x00007fff8dc62946 __workq_kernreturn + 10
              1   libsystem_pthread.dylib  0x00007fff8e4bf4a1 start_wqthread + 13

               

              Thread 10:

              0   libsystem_kernel.dylib   0x00007fff8dc62946 __workq_kernreturn + 10
              1   libsystem_pthread.dylib  0x00007fff8e4bf4a1 start_wqthread + 13

               

              Thread 11:

              0   libsystem_kernel.dylib   0x00007fff8dc62946 __workq_kernreturn + 10
              1   libsystem_pthread.dylib  0x00007fff8e4bf4a1 start_wqthread + 13

               

              Thread 0 crashed with X86 Thread State (64-bit):

                rax: 0x00007fff5dbb4de8  rbx: 0x00007fff5dbb4eb0  rcx: 0x000000000005dc66  rdx: 0x000000000005dc65

                rdi: 0x0000000000000000  rsi: 0x0000000000000008  rbp: 0x00007fff5dbb4e80  rsp: 0x00007fff5dbb4db0

                 r8: 0x000000000000002f   r9: 0x0000000000000000  r10: 0x0000000000000071  r11: 0x000060800085a400

                r12: 0x00006000001cf3d8  r13: 0x0000600000825be0  r14: 0x0000000000000f60  r15: 0x0000000000000000

                rip: 0x00000001022dc3a9  rfl: 0x0000000000010202  cr2: 0x0000000000000000

               

              Logical CPU: 1
              Error Code:  0x00000004
              Trap Number: 14

               

               

              Binary Images:

                 0x102046000 -    0x1028b1ff7 +com.adobe.adobedigitaleditions.app (4.0.3 - 1) <05B2F60F-6C68-3505-9A5A-22A2278B3F4C> /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
                 0x1032aa000 -    0x1033b1ff7 +ePub3.dylib (0) <0C89926F-2852-3406-8A5A-35C20F7A6066> /Applications/Adobe Digital Editions 4.0.app/Contents/Frameworks/ePub3.dylib
                 0x103458000 -    0x10348dff7  libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
                 0x10367c000 -    0x10367cff5 +cl_kernels (???) <B03D7268-399D-4AE0-AA5B-808EC91F565C> cl_kernels
                 0x103681000 -    0x103682ff5 +cl_kernels (???) <1412F5EB-B0E2-4307-A9F2-E907D53B3317> cl_kernels
                 0x106d29000 -    0x106d29ff5 +cl_kernels (???) <052302FC-B57B-448D-8E3D-628256FEC1FB> cl_kernels
                 0x106e17000 -    0x106e1bfff  com.apple.audio.AppleHDAHALPlugIn (266.5 - 266.5) <641E8CC7-34C5-30A8-A415-16277D54B57E> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
                 0x1073be000 -    0x1074a4fef  unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra .dylib
                 0x1074f8000 -    0x1074f8fff +cl_kernels (???) <8C0D3704-BD2D-4F68-8FD8-B3D2067F4467> cl_kernels
                 0x108ee4000 -    0x108ee4ffe +cl_kernels (???) <E97A6EC6-DC7E-4789-A952-437431BD1D90> cl_kernels
                 0x108ee8000 -    0x108ee8fff +cl_kernels (???) <8C0D3704-BD2D-4F68-8FD8-B3D2067F4467> cl_kernels
                 0x109958000 -    0x109a38ff7  unorm8_rgba.dylib (2.4.5) <A8805102-8A21-3A5E-AE22-63C0DEC8CB6F> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_rgba .dylib
                 0x109c12000 -    0x109c18ff7  com.apple.SymptomReporter (1.0 - 1) <3191E395-6284-3C5F-BDA2-BB061CF00B51> /System/Library/PrivateFrameworks/Symptoms.framework/Frameworks/SymptomReporter.framework /SymptomReporter
                 0x10aa51000 -    0x10aa63fff  com.apple.webcontentfilter.framework (5.1 - 5.1) <9A7E8B12-BDB4-3FB1-9283-48BDF586B624> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalysis
                 0x10aa79000 -    0x10ab2cff7  com.apple.NetworkExtension (1.0 - 1) <30A5B116-F7A3-3523-85C8-D457CAB6BB8A> /System/Library/Frameworks/NetworkExtension.framework/NetworkExtension
                 0x10d0a0000 -    0x10daa5f03  libllvmForJSC.dylib (7600.1.17) <ADD5ED07-2E04-33A5-B0B5-E742D7862FCF> /System/Library/Frameworks/JavaScriptCore.framework/Libraries/libllvmForJSC.dylib
              0x7fff65678000 - 0x7fff656ae837  dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
              0x7fff81930000 - 0x7fff81a60fff  com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
              0x7fff81a61000 - 0x7fff81f4dfff  com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
              0x7fff820af000 - 0x7fff820b4fff  com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
              0x7fff820b5000 - 0x7fff820c3ff7  com.apple.ToneLibrary (1.0 - 1) <3E6D130D-77B0-31E1-98E3-A6052AB09824> /System/Library/PrivateFrameworks/ToneLibrary.framework/Versions/A/ToneLibrary
              0x7fff820c4000 - 0x7fff820d8ff7  com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
              0x7fff820db000 - 0x7fff820e3ff7  com.apple.icloud.FindMyDevice (1.0 - 1) <D198E170-3610-3727-BC87-73AD249CA097> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevice
              0x7fff820e4000 - 0x7fff820e5ff7  com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
              0x7fff820e6000 - 0x7fff820e9fff  libCGXCoreImage.A.dylib (772) <6F42EEBA-6FF4-331F-8F8D-37D6B853614D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A. dylib
              0x7fff820ea000 - 0x7fff822cfff3  libicucore.A.dylib (531.30) <EF0E7544-E317-3550-A962-6AE65E78AF17> /usr/lib/libicucore.A.dylib
              0x7fff822d0000 - 0x7fff822d2ff7  com.apple.diagnosticlogcollection (10.0 - 1000) <D7516965-DB40-3235-9D00-C724F7D2BC02> /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/Diagnostic LogCollection
              0x7fff822d3000 - 0x7fff82364ff7  libCoreStorage.dylib (471) <5CA37ED3-320C-3469-B4D2-6F045AFE03A1> /usr/lib/libCoreStorage.dylib
              0x7fff82384000 - 0x7fff823f2ffb  com.apple.Heimdal (4.0 - 2.0) <B852ACA1-4C64-3E2A-A9D3-6D4C80AD9429> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
              0x7fff82a5b000 - 0x7fff82a5cfff  com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
              0x7fff82a5d000 - 0x7fff82a61ff7  com.apple.LoginUICore (3.0 - 3.0) <86C742AF-8F8A-3AD6-AFD3-DEC66815B5C0> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/LoginUICore. framework/Versions/A/LoginUICore
              0x7fff82a7e000 - 0x7fff82ab9fff  com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
              0x7fff82aba000 - 0x7fff82e50fff  com.apple.CoreFoundation (6.9 - 1151.16) <F2B088AF-A5C6-3FAE-9EB4-7931AF6359E4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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              0x7fff82e6c000 - 0x7fff82ebdff7  com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <AF72B06E-C6C1-3FAE-8B47-AF461CAE0E22> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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              0x7fff831df000 - 0x7fff83203ff7  com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework /Versions/A/QuartzFilters
              0x7fff83204000 - 0x7fff83278ff3  com.apple.securityfoundation (6.0 - 55126) <E7FB7A4E-CB0B-37BA-ADD5-373B2A20A783> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
              0x7fff83279000 - 0x7fff8330eff7  com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
              0x7fff8330f000 - 0x7fff833a3fff  com.apple.ink.framework (10.9 - 213) <8E029630-1530-3734-A446-13353F0E7AC5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
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              0x7fff834d6000 - 0x7fff834d9ff7  com.apple.Mangrove (1.0 - 1) <2AF1CAE9-8BF9-33C4-9C1B-123DBAF1522B> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
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              0x7fff835cc000 - 0x7fff835ccfff  com.apple.Cocoa (6.8 - 21) <EAC0EA1E-3C62-3B28-A941-5D8B1E085FF8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
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              0x7fff8365a000 - 0x7fff836a7ff3  com.apple.CoreMediaIO (601.0 - 4749) <DDB756B3-A281-3791-9744-1F52CF8E5EDB> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
              0x7fff836a8000 - 0x7fff836aeff7  com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
              0x7fff836af000 - 0x7fff836c9ff7  com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
              0x7fff836ca000 - 0x7fff836f3ffb  libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
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              0x7fff8373a000 - 0x7fff83795fff  com.apple.QuickLookFramework (5.0 - 675) <D71CD23B-643B-341B-A890-57FE099B36C7> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
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              0x7fff83798000 - 0x7fff8387bfff  libcrypto.0.9.8.dylib (52) <7208EEE2-C090-383E-AADD-7E1BD1321BEC> /usr/lib/libcrypto.0.9.8.dylib
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              0x7fff8387e000 - 0x7fff8389cff7  com.apple.addressbook.vCard (9.0 - 1498) <45C2138B-EA52-3576-8C5C-46637E648DF2> /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard
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              0x7fff83a48000 - 0x7fff83aa2ff7  com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
              0x7fff83b3b000 - 0x7fff83b4afff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
              0x7fff83e72000 - 0x7fff83e75fff  com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
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              0x7fff83e79000 - 0x7fff83f17fff  com.apple.Metadata (10.7.0 - 916) <DA8A1D18-19FE-37B3-BE12-85C5B0A00736> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
              0x7fff83f18000 - 0x7fff83f40fff  libxpc.dylib (559.1.22) <9437C02E-A07B-38C8-91CB-299FAA63083D> /usr/lib/system/libxpc.dylib
              0x7fff83fe8000 - 0x7fff8429cff7  com.apple.WebKit (10600 - 10600.1.25) <84496A10-D8E5-3E8C-93B1-98D5AE790922> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
              0x7fff842e6000 - 0x7fff84345ff3  com.apple.AE (681 - 681) <7F544183-A515-31A8-B45F-89A167F56216> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
              0x7fff84346000 - 0x7fff84373ffb  com.apple.SystemConfiguration.EAP8021X (14.0.0 - 14.0) <3646ECEF-1875-31CD-B614-FBE29A7500EF> /System/Library/PrivateFrameworks/EAP8021X.framework/Versions/A/EAP8021X
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              0x7fff843f4000 - 0x7fff846c3ff3  com.apple.CoreImage (10.0.33) <6E3DDA29-718B-3BDB-BFAF-F8C201BF93A4> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
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              0x7fff848aa000 - 0x7fff84b24fff  com.apple.CoreData (110 - 526) <AEEDAF00-D38F-3A15-B3C9-73732940CC55> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
              0x7fff84b25000 - 0x7fff84b30ff7  com.apple.speech.synthesis.framework (5.2.6 - 5.2.6) <9434AA45-B6BD-37F7-A866-172196A7F91B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
              0x7fff84b31000 - 0x7fff84b34ff7  com.apple.AppleSystemInfo (3.0 - 3.0) <E54DA0B2-3515-3B1C-A4BD-54A0B02B5612> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo
              0x7fff84b35000 - 0x7fff84b42fff  com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecogn itionCore
              0x7fff84b43000 - 0x7fff84b4fff7  com.apple.commonutilities (8.0 - 900) <E5E018A7-FB3C-37A2-9769-49AFAC89FDE8> /System/Library/PrivateFrameworks/CommonUtilities.framework/Versions/A/CommonUtilities
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              0x7fff8550f000 - 0x7fff85516fff  com.apple.NetFS (6.0 - 4.0) <1581D25F-CC07-39B0-90E8-5D4F3CF84EBA> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
              0x7fff85517000 - 0x7fff85549ff3  com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
              0x7fff8554a000 - 0x7fff85627ff7  com.apple.QuickLookUIFramework (5.0 - 675) <84FEB409-7D7A-35AC-83BE-F79FB293E23E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/V ersions/A/QuickLookUI
              0x7fff85628000 - 0x7fff856b1fff  com.apple.CoreSymbolication (3.1 - 56072) <8CE81C95-49E8-389F-B989-67CC452C08D0> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
              0x7fff856b2000 - 0x7fff86656ffb  com.apple.WebCore (10600 - 10600.1.25) <EE07107A-A63D-3077-B863-C82C1E80B56D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versi ons/A/WebCore
              0x7fff86657000 - 0x7fff8666dff7  libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib
              0x7fff8668d000 - 0x7fff86a9aff7  libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
              0x7fff86a9b000 - 0x7fff86aa6ff7  com.apple.AppSandbox (4.0 - 238) <BC5EE1CA-764A-303D-9989-4041C1291026> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
              0x7fff86b95000 - 0x7fff86bc1fff  com.apple.framework.SystemAdministration (1.0 - 1.0) <F2A164C7-4813-3F27-ABF7-810A5F4FA51D> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/SystemAdminis tration
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              0x7fff86c04000 - 0x7fff86c18ff7  com.apple.ProtectedCloudStorage (1.0 - 1) <52CFE68A-0663-3756-AB5B-B42195026052> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/ProtectedClo udStorage
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              0x7fff86c22000 - 0x7fff86c25fff  com.apple.help (1.3.3 - 46) <CA4541F4-CEF5-355C-8F1F-EA65DC1B400F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
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              0x7fff86c64000 - 0x7fff86c68fff  com.apple.CommonPanels (1.2.6 - 96) <F9ECC8AF-D9CA-3350-AFB4-5113A9B789A5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
              0x7fff86c69000 - 0x7fff87192ff7  com.apple.QuartzComposer (5.1 - 325) <2007FD9E-A5CF-361E-A7DD-ACAF976860AD> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer
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              0x7fff872dd000 - 0x7fff872f6fff  com.apple.openscripting (1.4 - 162) <80DFF366-B950-3F79-903F-99DA0FFDB570> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
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              0x7fff872fa000 - 0x7fff8730cff7  com.apple.ImageCapture (9.0 - 9.0) <7FB65DD4-56B5-35C4-862C-7A2DED991D1F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
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              0x7fff874b2000 - 0x7fff874cefff  com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
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              0x7fff878cf000 - 0x7fff878f2ff7  com.apple.idsfoundation (10.0 - 1000) <D0C0714F-B1B0-3D86-BAA8-DACC76121118> /System/Library/PrivateFrameworks/IDSFoundation.framework/Versions/A/IDSFoundation
              0x7fff878fc000 - 0x7fff8792cffb  com.apple.GSS (4.0 - 2.0) <D033E7F1-2D34-339F-A814-C67E009DE5A9> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
              0x7fff8792d000 - 0x7fff879aeff3  com.apple.CoreUtils (1.0 - 101.1) <45E5E51B-947E-3F2D-BD9C-480E72555C23> /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
              0x7fff879af000 - 0x7fff884f0fff  com.apple.AppKit (6.9 - 1343.14) <1732C412-257B-340E-8863-B8162D4EB2E2> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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              0x7fff88546000 - 0x7fff88549fff  com.apple.xpc.ServiceManagement (1.0 - 1) <7E9E6BB7-AEE7-3F59-BAC0-59EAF105D0C8> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
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              0x7fff886fa000 - 0x7fff888fdff3  com.apple.CFNetwork (720.0.9 - 720.0.9) <78EE1B88-394F-3BB8-93A6-E068990559EC> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
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              0x7fff8d985000 - 0x7fff8d9ceff3  com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
              0x7fff8da48000 - 0x7fff8da4dff7  libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
              0x7fff8da4e000 - 0x7fff8da94ff7  libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib
              0x7fff8da95000 - 0x7fff8dacdfff  com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
              0x7fff8dace000 - 0x7fff8db29fff  libTIFF.dylib (1231) <ACC9ED11-EED8-3A23-B452-3F40FF7EF435> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
              0x7fff8db2a000 - 0x7fff8dc4bfff  com.apple.LaunchServices (644.10 - 644.10) <0B1C68BC-0AEB-38E2-ABC8-E92728FEC475> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
              0x7fff8dc4c000 - 0x7fff8dc69fff  libsystem_kernel.dylib (2782.1.97) <93E0E0A9-75B6-3904-BB4E-4BC7C05F4B6B> /usr/lib/system/libsystem_kernel.dylib
              0x7fff8dc84000 - 0x7fff8dc8cfff  libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
              0x7fff8dc8d000 - 0x7fff8dcc5ffb  libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib
              0x7fff8dcc6000 - 0x7fff8dd2bff7  com.apple.ids (10.0 - 1000) <12E5717E-8D63-3B70-BB46-A60AFB02CCAE> /System/Library/PrivateFrameworks/IDS.framework/Versions/A/IDS
              0x7fff8dd92000 - 0x7fff8ded6ff7  com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
              0x7fff8ded7000 - 0x7fff8df0aff7  com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
              0x7fff8df0b000 - 0x7fff8df5aff7  com.apple.opencl (2.4.2 - 2.4.2) <6AE26E08-6EFC-3E1B-B202-EFA9C3E5B9D4> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
              0x7fff8df5b000 - 0x7fff8dfecfff  com.apple.cloudkit.CloudKit (259.2.3 - 259.2.3) <6F955140-D522-32B3-B34B-BD94C5D94E7A> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit
              0x7fff8dfed000 - 0x7fff8e019fff  libsandbox.1.dylib (358.1.1) <9A00BD06-579F-3EDF-9D4C-590DFE54B103> /usr/lib/libsandbox.1.dylib
              0x7fff8e01a000 - 0x7fff8e020fff  com.apple.speech.recognition.framework (5.0.9 - 5.0.9) <BB2D573F-0A01-379F-A2BA-3C454EDCB111> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
              0x7fff8e021000 - 0x7fff8e05eff3  com.apple.bom (14.0 - 193.6) <3CE5593D-DB28-3BFD-943E-6261006FA292> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
              0x7fff8e05f000 - 0x7fff8e064ff7  com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessibility
              0x7fff8e065000 - 0x7fff8e065fff  libOpenScriptingUtil.dylib (162) <EFD79173-A9DA-3AE6-BE15-3948938204A6> /usr/lib/libOpenScriptingUtil.dylib
              0x7fff8e07e000 - 0x7fff8e088fff  com.apple.IntlPreferences (2.0 - 150.1) <F2DE1784-F780-3E3F-A626-D9CBD38F20EE> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPreferences
              0x7fff8e089000 - 0x7fff8e091ffb  libcopyfile.dylib (118.1.2) <0C68D3A6-ACDD-3EF3-991A-CC82C32AB836> /usr/lib/system/libcopyfile.dylib
              0x7fff8e092000 - 0x7fff8e242ff7  com.apple.QuartzCore (1.10 - 361.11) <7382E4A9-10B0-3877-B9D7-FA84DC71BA55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
              0x7fff8e243000 - 0x7fff8e244fff  libSystem.B.dylib (1213) <DA954461-EC6A-3DF0-8551-6FC810627627> /usr/lib/libSystem.B.dylib
              0x7fff8e2c3000 - 0x7fff8e2e8ff7  libJPEG.dylib (1231) <35F13BD9-AA92-3510-B5BB-420DA15AE7F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
              0x7fff8e376000 - 0x7fff8e378ffb  libCGXType.A.dylib (772) <7CB71BC6-D8EC-37BC-8243-41BAB086FAAA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
              0x7fff8e485000 - 0x7fff8e485fff  com.apple.quartzframework (1.5 - 1.5) <4944127A-F319-3689-AAEC-58591D3CAC07> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
              0x7fff8e486000 - 0x7fff8e49bfff  com.apple.ToneKit (1.0 - 1) <CA375645-8DE1-3DE8-A2E0-0537849DF59B> /System/Library/PrivateFrameworks/ToneKit.framework/Versions/A/ToneKit
              0x7fff8e49c000 - 0x7fff8e4a4fe7  libcldcpuengine.dylib (2.4.5) <DF810F9A-1755-3283-82C3-D8192BCD8016> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
              0x7fff8e4be000 - 0x7fff8e4c7fff  libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
              0x7fff8e4ca000 - 0x7fff8e518fff  libcurl.4.dylib (83.1.2) <337A1FF8-E8B1-3173-9F29-C0D4C851D8E1> /usr/lib/libcurl.4.dylib
              0x7fff8e519000 - 0x7fff8e559ff7  libGLImage.dylib (11.0.7) <7CBCEB4B-D22F-3116-8B28-D1C22D28C69D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
              0x7fff8e70a000 - 0x7fff8e732fff  libsystem_info.dylib (459) <B85A85D5-8530-3A93-B0C3-4DEC41F79478> /usr/lib/system/libsystem_info.dylib
              0x7fff8e733000 - 0x7fff8e763fff  libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
              0x7fff8e764000 - 0x7fff8e78ffff  libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
              0x7fff8e790000 - 0x7fff8e79bff7  com.apple.DirectoryService.Framework (10.10 - 187) <813211CD-725D-31B9-ABEF-7B28DE2CB224> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
              0x7fff8e79c000 - 0x7fff8ebeffc7  com.apple.vImage (8.0 - 8.0) <33BE7B31-72DB-3364-B37E-C322A32748C5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
              0x7fff8ebf0000 - 0x7fff8ef5bfff  com.apple.VideoToolbox (1.0 - 1562.19) <C08228FE-FA1E-394C-98CB-2AFD8E566C3F> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
              0x7fff8f1ed000 - 0x7fff8f1f9ff7  com.apple.OpenDirectory (10.10 - 187) <1D0066FC-1DEB-381B-B15C-4C009E0DF850> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
              0x7fff8f1fa000 - 0x7fff8f1ffff7  libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib
              0x7fff8f200000 - 0x7fff8f200fff  com.apple.Carbon (154 - 157) <6E3AEB9D-7643-36BE-A7E5-D08886649257> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
              0x7fff8f201000 - 0x7fff8f225ff7  com.apple.facetimeservices (10.0 - 1000) <52EE049F-36E3-35C8-9304-7878AF7AC241> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices
              0x7fff8f226000 - 0x7fff8f22dfff  com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/NetworkStatistic s
              0x7fff8f242000 - 0x7fff8f253ff7  libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
              0x7fff8f254000 - 0x7fff8f265ff7  libsystem_coretls.dylib (35.1.2) <EBBF7EF6-80D8-3F8F-825C-B412BD6D22C0> /usr/lib/system/libsystem_coretls.dylib
              0x7fff8f266000 - 0x7fff8f27bff7  com.apple.AppContainer (4.0 - 238) <9481F305-359A-33E6-93F1-89A25FA14E00> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer
              0x7fff8f27c000 - 0x7fff8f57efff  com.apple.HIToolbox (2.1.1 - 756) <9DD121B5-B7EB-3C43-8155-61A4417F8E9A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
              0x7fff8f57f000 - 0x7fff8f5e6ff7  com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
              0x7fff8f882000 - 0x7fff8f88dff7  libcsfde.dylib (471) <797691FA-FC0A-3A95-B6E8-BDB75AEAEDFD> /usr/lib/libcsfde.dylib
              0x7fff8f88e000 - 0x7fff8f9f9ff7  com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
              0x7fff9039f000 - 0x7fff90609fff  com.apple.imageKit (2.6 - 838) <AFFC0062-F9E0-3F36-B321-D90B7E9CB785> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
              0x7fff9066e000 - 0x7fff90670ff7  libsystem_sandbox.dylib (358.1.1) <DB9962EF-8898-31CC-9B87-E01F8CE74C9D> /usr/lib/system/libsystem_sandbox.dylib
              0x7fff90671000 - 0x7fff9067cfff  libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
              0x7fff9067d000 - 0x7fff90687ff7  com.apple.CrashReporterSupport (10.10 - 629) <EC97EA5E-3190-3717-A4A9-2F35A447E7A6> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
              0x7fff90688000 - 0x7fff906c1fff  com.apple.AirPlaySupport (2.0 - 215.10) <E4159036-4C38-3F28-8AF3-4F074DAF01AC> /System/Library/PrivateFrameworks/AirPlaySupport.framework/Versions/A/AirPlaySupport
              0x7fff9075b000 - 0x7fff90764ff3  com.apple.CommonAuth (4.0 - 2.0) <F4C266BE-2E0E-36B4-9DE7-C6B4BF410FD7> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
              0x7fff90765000 - 0x7fff90767ff7  com.apple.SecCodeWrapper (4.0 - 238) <F450AB10-B0A4-3B55-A1B9-563E55C99333> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWrapper
              0x7fff90771000 - 0x7fff90773ff7  com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
              0x7fff90774000 - 0x7fff9078eff7  com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA
              0x7fff9078f000 - 0x7fff907b9ff7  libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
              0x7fff90835000 - 0x7fff90839fff  libsystem_stats.dylib (163.1.4) <1DB04436-5974-3F16-86CC-5FF5F390339C> /usr/lib/system/libsystem_stats.dylib
              0x7fff9083a000 - 0x7fff90887ff3  com.apple.print.framework.PrintCore (10.0 - 451) <3CA58254-D14F-3913-9DFB-CAC499570CC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
              0x7fff90888000 - 0x7fff90889fff  libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
              0x7fff908d9000 - 0x7fff908e1fff  libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
              0x7fff9093f000 - 0x7fff909e5fff  com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
              0x7fff90a5b000 - 0x7fff90a64fff  libGFXShared.dylib (11.0.7) <EC449E3A-D9D2-3494-8B6C-DEB7B11EEDAB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
              0x7fff90a65000 - 0x7fff90a6fff7  com.apple.NetAuth (5.0 - 5.0) <B9EC5425-D38D-308C-865F-207E0A98BAC7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
              0x7fff90a70000 - 0x7fff90a72fff  com.apple.marco (10.0 - 1000) <ECD31951-F96E-3F5C-B468-729BBEBDCCE3> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco
              0x7fff90a73000 - 0x7fff90aa3ff3  com.apple.CoreAVCHD (5.7.5 - 5750.4.1) <3E51287C-E97D-3886-BE88-8F6872400876> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
              0x7fff90aa4000 - 0x7fff90aa4ff7  liblaunch.dylib (559.1.22) <8A988924-8BE7-35FE-BF7D-322E90EFE49E> /usr/lib/system/liblaunch.dylib
              0x7fff90aa5000 - 0x7fff90ab3ff7  com.apple.opengl (11.0.7 - 11.0.7) <B5C4DF85-37BD-3984-98D1-90A5043DA984> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
              0x7fff90ab4000 - 0x7fff90acfff7  libCRFSuite.dylib (34) <D64842BE-7BD4-3D0C-9842-1D202F7C2A51> /usr/lib/libCRFSuite.dylib
              0x7fff90ad0000 - 0x7fff90ad0fff  com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
              0x7fff90af9000 - 0x7fff90afafff  liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
              0x7fff90b3c000 - 0x7fff90b76ffb  com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
              0x7fff90c89000 - 0x7fff90de7ff3  com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
              0x7fff90e33000 - 0x7fff90ea7fff  com.apple.ApplicationServices.ATS (360 - 375) <62828B40-231D-3F81-8067-1903143DCB6B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
              0x7fff91120000 - 0x7fff91128ffb  com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framewor k/Versions/A/FSEvents
              0x7fff91129000 - 0x7fff91238ffb  com.apple.desktopservices (1.9 - 1.9) <6EDAC73F-C42C-3FF7-B67D-FCCA1CFC5405> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv

               

              External Modification Summary:

                Calls made by other processes targeting this process:

              task_for_pid: 2
              thread_create: 0
              thread_set_state: 0

                Calls made by this process:

              task_for_pid: 0
              thread_create: 0
              thread_set_state: 0

                Calls made by all processes on this machine:

              task_for_pid: 1293
              thread_create: 0
              thread_set_state: 0

               

              VM Region Summary:

              ReadOnly portion of Libraries: Total=275.6M resident=185.3M(67%) swapped_out_or_unallocated=90.2M(33%)

              Writable regions: Total=1.2G written=46.8M(4%) resident=77.5M(7%) swapped_out=0K(0%) unallocated=1.1G(93%)

               

              REGION TYPE                    VIRTUAL
              ===========                    =======
              Activity Tracing                 2048K
              CG backing stores                7820K
              CG image                          300K
              CG shared images                  496K
              CoreAnimation                    10.1M
              CoreImage                          72K
              CoreUI image data                 252K
              Foundation                          4K
              Image IO                          716K
              JS JIT generated code           256.0M
              JS JIT generated code (reserved)768.0M    reserved VM address space (unallocated)
              JS garbage collector             4928K
              Kernel Alloc Once                   8K
              MALLOC                           88.7M
              MALLOC (admin)                     32K
              Memory Tag 242                     12K
              Memory Tag 251                     40K
              OpenCL                             52K
              STACK GUARD                      56.0M
              Stack                            13.1M
              VM_ALLOCATE                      17.2M
              WebKit Malloc                    19.8M
              __DATA                           28.3M
              __IMAGE                           528K
              __LINKEDIT                       80.0M
              __TEXT                          195.6M
              __UNICODE                         544K
              mapped file                      98.6M
              shared memory                       4K
              ===========                    =======
              TOTAL                             1.6G
              TOTAL, minus reserved VM space  880.9M

               

               

              Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.20f4

              Graphics: ATI Radeon HD 2600 Pro, ATI,RadeonHD2600, PCIe, 256 MB

              Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F98000000000000, 0x393930353239352D3035352E4130304C4600

              Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0x7F98000000000000, 0x393930353239352D3035352E4130304C4600

              AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)

              Bluetooth: Version 4.3.0f10 14890, 3 services, 26 devices, 1 incoming serial ports

              Network Service: Ethernet, Ethernet, en0

              Serial ATA Device: Hitachi HDT725032VLA360, 320.07 GB

              Parallel ATA Device: PIONEER DVD-RW  DVR-K06A

              USB Device: Keyboard Hub

              USB Device: Apple Optical USB Mouse

              USB Device: Apple Keyboard

              USB Device: eReader-3.12.1

              USB Device: Built-in iSight

              USB Device: Bluetooth USB Host Controller

              USB Device: IR Receiver

              Thunderbolt Bus:

              • 4. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                eplholly Level 1

                Hi Sharad!

                 

                Thanks for your reply.


                We weren't able to reproduce this error with the sample ebooks provided on the Adobe website.

                 

                However, we've identified a number of titles through our Overdrive service that will cause the error repeatedly when the acsm file is tried. In each case, the .acsm file was saved on the local machine and not on a flash or network share.

                 

                The titles are:

                Digital Fortress by Dan Brown

                Unsung Hero by Suzanne Brockman
                A Door in the River by Inger Ash Wolfe (I currently have access to a copy for testing)

                The Narrow Road to the Deep North by Richard Flanagan

                 

                There are more titles involved but I do not yet have complete reports of all of them. Also, not every .acsm file is affected. For example, The Body in the Kelp by Katherine Page Hall was opened successfully for a user when A Door in the River caused a crash.

                 

                Similar to the report by lisal12691957 two of my three customers were using Kobo devices and the Kobo device was plugged in at the time of opening the .acsm files.

                • 5. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                  Sharad Vatsa Employee Moderator

                  Hi,

                   

                  Thanks for the additional details.

                  Would you be able to take up one of these machines and then un-install Adobe Digital Editions and then re-install ADE 4.0 again and then test it to check if the issue persists.

                  You may follow the steps available on the below link to install ADE 4.0 - Can't install Adobe Digital Editions 4.0

                   

                  Regards,

                  Sharad

                  • 6. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                    lisal12691957 Level 1

                    eplholly

                     

                    I'm running 10.10, which is different from your other customers.  I see that 10.10.3 is available--perhaps I'll run the update and see if it makes a difference.  I see in other threads that some individuals have had success reverting to ADE 3.0, and others all the way back to 1.7.2.

                     

                    Did any of your customers try to resolve the issue by using a PC?  Does the issue exist over there too?

                     

                    PS--If my guess is correct, you work for a pretty darn good library.    The fact you are engaging Adobe directly on behalf of your customers speaks volumes.  Congrats on the award--well deserved.

                    • 7. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                      lisal12691957 Level 1

                      Answering my own question--this does not work in Windows either.

                       

                      Win 7 Ultimate, 64bit SP1.  Newest ADE 4.0.3.  Fresh install.  Exact same behaviour--can read CuckoosCalling9780316206860.acsm on the PC, but transferring to the Kobo results in the following, copied in it's entirety for the other poor souls trying to find an answer to this debacle.

                       

                      Oops!  This document couldn't be opened

                      This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID.  Please sign-in with the authorized Adobe ID and try again.  www.kobo.com/help

                      OK

                      • 8. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                        jwenisch

                        I'm running into this issue as well. I just installed ADE 4.0.3 this morning for the first time on my Mac version 10.10.2. I downloaded an ACSM file from my library's OverDrive site, and ADE crashes both when trying to open that file and when trying to copy the file to my connected Nook device. I tried uninstalling and reinstalling ADE, as well as rebooting my Mac.


                        I don't have this problem with books downloaded from Adobe's Sample eBook Library. Based on other user's posting on these forums, it sounds like the issue is specific to books with DRM or perhaps even specific to books downloaded from OverDrive?


                        Let me know if I can provide any additional information to help. I would love to see this issue resolved ASAP; this is my first attempt to borrow eBooks from my library, and it seems to be impossible for me as long as this issue exists.

                        • 9. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                          eplholly Level 1

                          Hello Sharad,

                           

                          I have managed to re-create this issue on my MacBook Air with one of the titles I identified (A Door in the River by Inger Ash Wolfe) and I've tried the following actions.

                           

                          First I tried:

                          0. Clearing browser cache

                          1. Uninstalling Adobe Digital Editions 4.0.3 as you suggested

                          2. Reinstalling Adobe Digital Editons 4.0.3

                           

                          ADE still crashed with the same error ("ADE quit unexpectedly" - BAD_ACCESS) when I opened a fresh .acsm file for that title from the local storage.

                           

                          Next I tried:

                          0. Clearing browser cache

                          1. Deauthorizing ADE

                          2. Uninstalling ADE application

                          3. Deleting the folders in ~/Library/Application Support/Adobe

                          4. Reinstalling

                          5. Re-authorizing

                           

                          Same result as above with newly downloaded .acsm file - crashing.

                           

                          I re-tried these steps after updating to Mac OS 10.10.3 - same result with the crash and error.

                           

                          I have recorded crash output logs for these various attempts - please let me know if I should zip them up for you to have a look at.

                           

                          Out of curiosity I tried some other titles from the same collection:

                           

                          These titles caused the same crashing behaviour:

                          The Taken by Inger Ash Wolfe

                          Inferno by Dan Brown

                          Headed for Trouble by Suzanne Brockmann

                           

                          I could not reproduce this behaviour for the above titles on my Windows 7, 64 Bit machine with ADE 4.0.3.

                           

                          These titles (randomly selected or following the same author pattern) were not causing crashing behaviour:

                          Do or Die by Suzanne Brockmann

                          The BabySitter's Mary Anne and Camp BSC by Ann M. Martin

                          Gravity's Rainbow, Domination, and Freedom by Luc Herman

                           

                          What do you suggest next?

                           

                          lisal12691957 thanks for your kind words and your suggestions! If you or jwenisch are willing to share the specific Overdrive titles involved that you've had trouble with I can check them out to see if the same behaviour results in our collection but there is definitely no pressure to if you'd like to keep your reading preferences private. I will be in contact with Overdrive about what I've learned so far.

                           

                          Thanks,

                           

                          Holly

                          • 10. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                            derekdokoto Level 1

                            success.  ADE 4.0 is to be avoided. It crashed after my solution.

                             

                            The solution is trash the activation.dat preference file.

                             

                            Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

                            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.

                             

                            I reinstalled ADE 3.0 and life is good.  The same acsm file that crashed ADE 4.0 works fine on 3.0.

                             

                            The Error getting License. License Server Communication Problem: E_ACT_NOT_READY

                             

                            on yosemite was bogus.

                            • 11. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                              jwenisch Level 1

                              Hi Holly,

                               

                              The OverDrive book I'm having trouble with (and the only one I've tried/borrowed) is Slaughterhouse-Five.

                               

                              Jeremy

                              • 12. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                                jwenisch Level 1

                                Hi derekdokoto,

                                 

                                Thanks for sharing this workaround! ADE 3.0 is working for me after following your steps, so I will keep using this until 4.0 gets a fix. If anybody else is looking for it, the download is here: Adobe Digital Editions downloads

                                 

                                Jeremy

                                • 13. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                                  lisal12691957 Level 1

                                  Thanks--deleting the activation.dat and reverting to 3.0 worked for us.  Our Kobo is a paperweight no longer!  I think 4.x needs a little more time in the oven Adobe...

                                  • 14. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                                    eplholly Level 1

                                    Hello all,

                                     

                                    I received a follow up message from Adobe staff on this issue - this issue seems to have been addressed in the latest release of ADE 4.0.3: 4.0.3.114137.

                                     

                                    I downloaded this release from Adobe's download page and so far I have not experienced any crashes on the Mac (OSX 10.10.3) with the titles I listed above that were crashing before. jwenisch I am still waiting on hold for Slaughterhouse-Five and haven't been able to test that title yet but I suspect it will work too now.

                                     

                                    Thanks,

                                     

                                    Holly

                                    • 15. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                                      Sharad Vatsa Employee Moderator

                                      Thanks Holly for the confirmation that it is working for you post the update.

                                      I would request you all to please install the latest version build for Adobe Digital Edition from - Download | Adobe Digital Editions and then test if it fixes the issue for you and let us know in case you face any issues.

                                       

                                      Regards,

                                      Sharad

                                      • 16. Re: Public Library customers getting "ADE quit unexpectedly" on Mac OS Yosemite 10.10.2 - ADE versions 4.0.1 - 4.0.3
                                        jwenisch Level 1

                                        Thanks for the info, Holly! I downloaded the latest version, and it seems to be working for me. I no longer have Slaughterhouse-Five checked out (and it's unavailable now), but I checked out a different book from the same OverDrive site, and it both opens from ADE and copies to my Nook through ADE.

                                         

                                        Thanks for the fix, Adobe!