Hi there, I have renewed my plan which seems to have gone through as a year subscription rather than my old monthly subscription. However I still can't access Photoshop, InDesign or Illustrator. A message pops up saying that nothing has renewed. Please help as I need this urgently for work. Thanks
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )