Log in to Adobe.com and see what your account says for the version of Lightroom registered to you.
So let me get this right... you have a PC Desktop and a Mac what where??
Also what does it say under Preferences>Mobile
Good morning Geoff,
Adobe.com shows, Creative Cloud Photography plan (one-year, prepaid), Expires March 26, 2016 is what I have paid for. I'm running Lightroom V5.7.1, the cloud version.
I do own as a standalone app, version 5 of Lightroom. But, I'm not running the standalone version on either computer, only the cloud version.
I'm using an iMac at home and at work. Both less than a year old.
Under Preferences Mobile, it shows the proper Adobe ID and Status is "Expired Subscription"
The person I spoke to on the phone last night states my account is not the issue, and since I can start up both Photoshop and Lightroom, that the applications are operating properly. I tend to think there is a problem with the account or the products checking in with the account.
It looks like that there is something wrong at the back-end of your accout.
Let me check with our back-end devs.
I'll come back to you as soon I have an update.
Could you please try to re-sign-in. Your subscription status should be correct now.
Let me know your results.
I tried it here at work. It works now. I'm hopeful things will work equally as well at home. I will let you know.
As I see it right now, you fixed the account. I appreciate you looking into it.
Awesome and thanks Guido, I was hoping you would see this....
Happy Easter all.....
Finally home from work. The system here seems to be working as well. So, all appears well. Thanks to you both. I can't thank you enough for your help.
Glad that it's working.
Hello I've been talking with a help person online for some time and they have sent me here....so I've an education CC account. Does this mean I need to purchase another copy of LR CC to use it on my mobile? Confused here.
I'm further confused because if I do click BUY Now on the LR CC page it states "
You're already subscribed to the Creative Cloud Student and Teacher edition (one-year). See your plan details.
If you'd like to purchase another copy of the same product, you'll need to do so with a different Adobe ID. To log in with a different ID, or to create a new one, please sign out first. "
Some guidance on if this is a backend thing at Adobe, a me not understanding thing or something I'm doing wrong on my end.
Max, you have much the same situation I had. Mobile doesn't come with the education version. Since I was dropping from a more robust plan to the photography plan it kind of solved the problem. My mistake was going to the photography plan as an educator. I had to cancel that plan and then sign up again with the non education plan. By the way, it's the same price for the education plan or non education plan when it comes to the photography subscription. If you subscribed to a plan less than 30 days ago, then you can get a full refund, cancel the plan and subscribe again for the plan you want.
I'm having the same problem as Scott. Two hours and three customer service chats still have not resolved the issue. I have CCPhotography. I can log in on everything (including Slate and Voice) but not LR mobile. It says my subscription has expired.
I have Lightroom cc and have for a long time. I've never used Lightroom mobile and on my old computer it expired after 30 days. I got a new computer and reinstalled the program and until today everything was great. Today it shows Lightroom mobile expired and now I can't sync, copy or paste. I have signed into my account on the cloud and it still isn't working what do I do?
When I click on copy, paste or sync it makes a noise and freezes up my Program. I have to shut it down and reopen it to access it.