1 Reply Latest reply on Apr 2, 2015 4:16 PM by Ned Murphy

    Any way to find serial numbers for my products...

    dianneg14354081

      Hi ,

       

      Being the dinosaur that i am I am running an old version of Adobe creative suite (CS3).  I would like to put this same version on a new computer but I do not have the serial numbers any longer as my PST file was destroyed when I changed computers in 2009.  When I go to my adobe account it says I have no products - I amnot sure if this is becasue it is so old or becasue the account was set up under and old email address.  Any help woudl be greatly appreciated

       

      Thanks

      Dianne

        • 1. Re: Any way to find serial numbers for my products...
          Ned Murphy Adobe Community Professional & MVP

          If you registered the software when you originally installed it then it might be available thru your Adobe account online.

           

          It might not be though.  Up until maybe the new year I still had my CS3 information available in my account but it is not longer there nowadays.  If I try to re-enter the serial number (I have it from the discs) to re-register it comes back indicating the product is already registered, despite not displaying it as one of my products.  Fishy to me...

           

          Anyways, if you contact Adobe Support thru chat they might be willing to assist you... or they might deny helping on the basis of the product no longer being supported.  If so, try again... there might be someone more reasonable available.

           

          Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

          Serial number and activation chat support (non-CC)
          http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )