4 Replies Latest reply on Apr 5, 2015 9:22 AM by A.T. Romano

    Serial number already in use

    jakobj47836941

      I recently bought Premiere Elements 13 for PC and I have worked with the program for over a month.

      A few days ago a message showed up whenever I started the program, telling me that the serial number is already in use.

      I have not activated the program on any other computers!

      I tells me to go and deactivate my other computers, so I can use it again.

      When I go to my account on Adobe.com it says that I do not have any registrered programs.

      So I cannot deactivate any computers.

      I should also mention that I purchased the program on another website than Adobe.com!

       

      I would greatly appreciate any help given!

      Thanks in advance!