Business catalyst form not working right on an iPad

[cate1941]

I created a form on my client's business catalyst website. It doesn't clear on the iPAD after hitting the submit button. If he goes back on the browser-all the information is still there. BC tech support suggested that there was some code that needed to be added to remedy this situation. Can anyone help?

Thank you.

[Liam Dilley]

This is a browser thing, remembering form fields and is in your safari settings.

If you do not want a form to be remembered you need to add autocomplete="off" to your input fields. But then that will cause other issues. IF someone is having issues with the form or having issues on a computer and need to go back to re-submit again then they will have usability issues having to fill everything out again.

[cate1941]

Thanksi Liam,

My client uses the form in their office. The applicant fills out the form in their office on an iPad. If the fields remain filled out after the first applicant submits his/her form, then that information can be stolen by the next person filling out the application. The form contains very sensitive personal information.

Is there a way to handle this? When I test the form in Chrome on my laptop, it works fine. It "seems" to be an issue with the iPad.

[Liam Dilley]

Then you do the autocomplete on the input fields as I suggested

[stephenfranklindesign]

Thanks Liam worked a treat. Was having the same issue with the cart discount codes being autocompleted in Safari, little bit of JS later and all good.

S

[Liam Dilley · Accepted solution]

It is to do with the browser where it remembers field data.

If you do not want to remember the details you add..
autocomplete="off"

To your input fields.

[stephenfranklindesign]

Must have been. I had that setting on in Safari and it was causing issues with the discount codes ie. enter the code, clear it or try and enter it again and it wouldn't update the price.

When I switched the auto complete off all worked normally. Not guarateed that all Safari users will have that switched off so added some JS to add the autocomplete attribute to the input field generated by the Discount and Gift tags.

S