In your case, it seems to me that the presence of the Adobe watermark is not the old story of you having a tryout, purchasing it, and the wanting to get rid of the Adobe watermark in the projects that you created in the tryout.
Based on your description, you are dealing with a purchased program that you have used for over a year and now is presenting as tryout with the associated Adobe watermark being seconding to the core problem of a purchased activated
program turning tryout spontaneously.
When you open the 12, are you greeted by the tryout dialog? If so, click on the License this Product button at the bottom of the dialog and follow the instructions regarding Adobe ID, password, serial number.
As for anything that you have created while the program is in tryout mode
a. You cannot remove the Adobe watermark from exports from the tryout program, be it export to file saved to the computer
hard drive or burn to disc product.
b. You can remove the Adobe watermark from a tryout project file in either of two ways....
.....open the tryout file in the purchased version of the program, click on Timeline Menu/Render Work Area...the Adobe watermark is gone
....do nothing except open the tryout project file in the purchased version...many of us have found this to be the case
See which one works for you if you find yourself needing this information.
Let us address the primary issue of purchased activated program suddenly presenting as deactivated.
We will be watching for further developments.
I am now unable to even open the software on my computer... is there a link between my two problems? It seems like it's loading when I double click the icon but after, nothing happens.
For the banner, I remember that there was no trial dialogue whatsoever... rather odd. It would just bring me to the welcome menu..
Thanks for the reply.
uninstall Premiere Elements 12 the usual Mac way
do a free ccleaner run through
reinstall with no active security software
Before the above, you might try deleting the Adobe Premiere Elements Prefs file.
For Mac, I believe it is found Users/Owner/Libraries/Application Support/Adobe/Premiere Elements/12.0.
I am strictly an Elements Windows user so you will need to verify that information or find the counterpart.
We will be watching for further developments'
I have Windows 7 actually ! Thanks for the tip, I'll try it out and see what happens.
I uninstalled the program again, cleaned up my computer, deleted the pref files and installed it back up with no success I have no clue what to do next...
Thanks for the reply.
You clearly stated that you are using Premiere Elements on Windows 7 (assumed 64 bit). Not sure why I thought you were working on a Mac computer. Sorry about that.
To delete the Adobe Premiere Elements Prefs file
Local Disk C
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not resolve the problem, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives enabled so that you can see the path cited.
The free ccleaner link for Windows would be
Looking forward to your results as your schedule permits.
Add On...I did not see your latest post until I posted the above. Please confirm that you went through the revised above and none resolved the issue. I will revisit your thread in the morning for follow up with additional suggestions.
I'm having the same problem but on Elements 13,
In what way is your issue similar to that of jessicab?
a. On Windows or Mac computer operating system?
b. Is yours a newly purchased/installed version 13? Has your purchased Premiere Elements been working for several months and has now spontaneously gone un-activated?
c. Have you worked through the suggestions offered jessicab (computer Windows or Mac) with any impact at all the problem?
d. Are you getting a tryout dialog asking you to try or buy? If so, have you been using the License This Product button in this dialog to try to activate your program?
Please remind me if you have another thread active with details of your situation.
Add On...I just found your other reports on this issue
We will watch for further developments with your follow up with Adobe.
I'm on windows 8, and have been registered to Elements 13 since November 23, 2014. just stopped working last week.
i have worked through most of those suggestions offered with the chat support, but nothing still.
and yes i am getting the tryout dialog asking me to try or buy, and have been going through the prompts after clicking the license this product button, but filling in my serial number is useless and does nothing for me, it accepts the number but still opens up as a trial version.
Have you had any breakthroughs in the troubleshooting?
Whatever became of the banner issue which you wrote was not the Adobe watermark, but something else? Did you ever determine what this banner was that was directing you to the Welcome screen?
Any progress with Adobe Chat and determining why the tryout is manifesting itself.
Do you still have an opened Adobe case number for this? Please do not post the number here...just wondering
if Adobe Chat had targeted the core of the issue yet. If not, next time, we will do a recap on what has and has not been
done to see if any remedy has been overlooked.
Hey A.T Romano, I've got a case number from about 2 weeks ago, if you want me to inbox it to you.
But anyway thats besides the point, I've done heaps of troubleshooting with the chat team, and i don't have time anymore its not getting me nowhere. I'm going to be transferring most of my save files and stuff onto a 2TB hardrive as well as the elements program installation folder. After doing that 'll be wiping my computer and resetting it to its factory settings as Troubleshooting for 2 weeks hasn't fixed the issue, If it still doesn't work after wiping everything and reinstalling everything its clearly Adobes fault, not my PC.
I am the media director and social media director for an independent wrestling promotion in Australia and Adobe really messed up things for last nights how as video production plays a big part in our shows to tell story lines and promote programs, and we couldn't do any of that because of this issue that still hasn't been fixed. sorry for going off on a rant but i could of lost my job.
I'll be doing this in under the next 24 hours