4 Replies Latest reply on Apr 30, 2015 4:49 AM by martinck236

    ADE 4.0 crashed, ADE 3.0 doesn't import

    martinck236

      Im working on a MAC, System 10.9.5. When I first installed ADE 4.0, it crashed regularly shorty after starting. ADE 3.0 was successfully installed, but does't want to open the ascm-file, see ...

      ADE - Download.jpg

       

      Any help is welcome.

      Martin

        • 1. Re: ADE 4.0 crashed, ADE 3.0 doesn't import
          shreya Adobe Employee

          For this problem, you need to deauthorize and authorize ADE again.

          Launch ADE

           

          Help -> Erase authorization.

          ADE will be deauhorized.

           

          Now again AUTHORIZE ADE

          Help-> authorize computer.

           

          Error will be fixed !!

          • 2. Re: ADE 4.0 crashed, ADE 3.0 doesn't import
            martinck236 Level 1

            Dear Shreya

             

            thanks for your answer! It made sense to me, that must be the problem, and the solution. My computer though had other opinions ...

             

            1) I can't find "Deauthorize" in any of the menus. In the help-menu it only says that I am already authorized.

            2) .. but to the wrong one: When I import a certain file, I get the message "Document is licensed to an other user account." Hmpf!

            So: How can I "deauthorize" in ADE 3.0? Is this a translation problem (I use the german version).

             

            Thank you!

            Martin

            • 3. Re: ADE 4.0 crashed, ADE 3.0 doesn't import
              shreya Adobe Employee

              Hello Martin,

               

              1. On ADE 3.0, try keyboard shortcut: Command+Shift+D to deauthorize Adobe Digital Editions.

                   Now again AUTHORIZE ADE

                   Help-> authorize computer.


              2. For error, "Document is licensed to an other user account.

              This error comes when you previously downloaded the book with some other authorization credentials in ADE.

               

              Solutions:

               

              1. Make sure ADE is authorized with same credentials, as it was authorized when book was downloaded for the first time.

              Then this error will not come.

               

              Hope this works for you !!

              • 4. Re: ADE 4.0 crashed, ADE 3.0 doesn't import
                martinck236 Level 1

                Hi Shrey

                 

                full marks, thank you! It tokk four minutes, and the long-bought book is now imported in ADE.

                 

                Greetings and thanks from Switzerland