0 Replies Latest reply on Apr 5, 2015 10:47 AM by olesyac20925482

    The vendor account is not associated with the file you are trying to open.Please try again.

    olesyac20925482

      Please help me to understand what is the problem with the set up of the program. I bought an ebook from an internet site to which my IP address was blocked (in country 1). My brother bought it on a computer in country 2  and wanted to download and send me the file so I can open it on my computer. He set up initial download without Adobe ID. Afterwards he downloaded the pdf and send it to me. I tried to upload it  with my ADE reader but it didn't work without ID. My brother then deleted afterwards his ADE and installed it again, downloaded the ebook again but this time setting up an ID. He transferred me the file ,I used the same ID  but then the following message appeared "The vendor account is not associated with the file you are trying to open. Please try again." . Can this be fixed somehow? I cannot open the URLLinks even as there is no connection from my IP , but I have the pdf file ( ebook) but I don't know how to set up the program.