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I am trying for the umpteenth time to download the Flash Player's updates. I get through Steps #1 & #2 just fine, and then Step #3 get interrupted with a product to buy from Adobe for $9.99 and I can go no further, since I won't accept being forced to buy something in order to proceed. How then, do I ever get to step #3 and the completion of the download?
Lucy
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Lucy,
What operating system are you using? (Windows Vista, Windows 7, Mac OS. Linux)
What browser are you using? (Internet Explorer, Firefox, Safari, Google Chrome)
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Hello, Andy,
At last some help. I have Macintosh OSX and Browser is Safari.
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Try this:
Click on the following Adobe link. Go to the bottom where it says, "Still having problems?". Click on the link for Safari.
Installation problems | Flash Player | Mac
If this does not work try posting during the week when Adobe staff will respond.
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Hi Lucy,
At step 2, the installer file downloads. At this point you would launch the installer and follow the prompts to install. Step 3 is the completion page that presents a product offering, however, there is no requirement to install anything. If you've followed the installation steps (launching the installer, etc), Flash Player should be installed. Using Safari, please go to Flash Player Help and click on the 'Check Now' button. If the installation was successful it should display the Flash Player version installed.
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Maria
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Maria,
The version I have installed currently is 16.0.0; yet I am still unable to view our Church’s live-streaming of services or my Jacquie Lawson cards because I keep getting the message that the “Flash Player is Out-of-Date!” Now what to do???!!!
Lucy
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Hi Lucy,
The "Flash Player is Out-of-Date" message is coming from the browser (Safari), not Flash Player itself.
Since version 16.0.0 is being reported, the installation of the latest version, 17.0.0.134, didn't complete successfully.
If installation was not successful. Please provide the FlashPlayerInstallManager.log, Adobe_ADM.log and Adobe_FGE.log files. The Where do I find the Flash Player installation log on the Macintosh? FAQ has instructions on obtaining and uploading the files.
Thank you.
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Maria