2 Replies Latest reply on Apr 6, 2015 7:56 AM by shaun123

    Installation problem re Photoshop

    shaun123

      I have just signed up for the Photography elements of the Creative Cloud, so Light Room and Photoshop.  Lightroom has installed successfully, but i am getting an exit code 6 and Photoshop is failing to install.

       

      It gives me 2 errors under Payload: Microsoft Visual C++ 2012 Redistributable package (x64) failing, namely: Third Party payload installer vcredist_x64.exe failed with exit code -2147024546 and failed to install Microsoft Visual C++ 2012 Redistributable package (x64).

       

      The message is directing me to a C drive file that I can't trace through the folders it suggests as they aren't there and to microsft.com where I can't find the relevant download.

       

      Any thoughts?

       

      Shaun