3 Replies Latest reply on Apr 6, 2015 5:20 PM by A.T. Romano

    ERROR: DW051:

    alejandroa43358608

      I can not install Adobe premiere elements 13

        Help with ERROR: DW051: Dependency of session payload {938DD170-F21B-4851-8974-8A0C79CE755E} DVA Adobe Premiere Elements 13 13.0 you have changed.

      ERROR: Media DB Error 12

        • 1. Re: ERROR: DW051:
          Kevin-Monahan Adobe Employee

          Hi Alejandro,

          I moved this post to the Premiere Elements forum.

           

          Thanks,

          Kevin

          • 2. Re: ERROR: DW051:
            John T Smith Adobe Community Professional & MVP

            Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat

            -http://helpx.adobe.com/contact.html?step=PRE

            • 3. Re: ERROR: DW051:
              A.T. Romano Level 7

              alejandroa

               

              If you can get help from Adobe Chat, great.

              Here is some background on that ERROR: Media DB Error 12

              Error Media DB Error : 12

               

              In the likelihood you run into that "Ask the Community" situation, here are some starter suggestions to begin your troubleshooting

               

              1. What computer operating system is involved with your Premiere Elements 13 install? Are you trying to install from purchased installation files or installation disc? Are you doing the install with antivirus and firewall(s) disabled. Did you purchased the program from Adobe direct or other? Are you installing the program in a school or company network?

               

              2. Assuming Windows 7, 8, or 8.1 64 bit computer, please consider

              a. uninstall the program the usual Control Panel way

              b. do a free ccleaner run through (regular and registry cleaner parts) CCleaner - Download

              c. reinstall the program with antivirus and firewalls disabled.

              d. download and install the 13.1 update after the 13 has been successfully installed.

               

              We will be watching for your progress when you schedule permits.

               

              Thank you.

               

              ATR