1 Reply Latest reply on Apr 8, 2015 7:20 PM by Ned Murphy

    How long does it take to receive a new serail key after requesting a platform swap?

    aleksandark31759737

      Hi there,

       

       

      I requested a product swap (Adobe CS6 Master Collection) more than two weeks ago.

       

      The only response from the Adobe Support was on March 25 asking me to register my version, which I did on the same day.

       

      I have not received any reply yet.

       

      Why does it take that long to get a platform swap?

       

      Is there any specific reason for why the Adobe Support does not provide information that they are "on the case"?

       

       

      Best

       

      Alex