0 Replies Latest reply on Apr 8, 2015 2:27 AM by christopherh38358189

    Premiere Elements 12 don't start




      we have the following problem:


      After we have installed the Premier Elements 12 Software on an Win 8.1 OS. We tried to start the software (run as administrator) and only get the start GUI (Organizer | Video Editor).

      the login window appear and we verify our software. After that we can click on "create a new video" but nothing happens.

      the only thing that happens is that the login window comes back. This scenario go into a loop.

      so we can't start the software with admin permissions.


      If we try to run the software as a normal user, the Start GUI does not even open.

      Only the login window appears, this also goes into a loop.


      We have installed the software on an other Windows 8.1 PC and everything works fine.


      so may can you help us?


      If you need further information don't hesitate to asked


      thank you ;-)