5 Replies Latest reply on Apr 9, 2015 9:42 AM by m_vargas

    I have Mac OS 10.10.2 and have tried everything everywhere to try to get Adobe Flashplayer to install but to no avail

    jenniferf31002860

      It installs... however it continues to say everywhere that I need to install it.  I uninstalled and tried again, MANY times, no dice.  I tried the stand alone install, still same thing.  It continues to tell me on all sites that require it that I need to install it... Help??  I tried the last discussion mark I saw about sorry to be the bearer of bad news but something worked for that guy, however, still didn't work for me.  I've been fighting this battle for months now... and seriously losing!  I need this for my school or I'm sunk!

        • 1. Re: I have Mac OS 10.10.2 and have tried everything everywhere to try to get Adobe Flashplayer to install but to no avail
          m_vargas Adobe Employee

          Hi jenniferf31002860,


          I'm sorry you're having such difficulties installing Flash Player.  There are several log files I'd like to review to troubleshoot further.  Please see Where do I find the Flash Player installation log on the Macintosh? and provide all of the log files listed in the FAQ.


          Thank you.

           

          --

          Maria

          • 2. Re: I have Mac OS 10.10.2 and have tried everything everywhere to try to get Adobe Flashplayer to install but to no avail
            jenniferf31002860 Level 1

            Apr  9 10:12:44 Jennifers-MBP installer[973]: JS: Flash Player Install: Performing volume check for /

            Apr  9 10:12:44 Jennifers-MBP installer[973]: JS: Flash Player Install: Volume check passed.

            Apr  9 10:12:44 Jennifers-MBP installer[973]: Product archive /Volumes/Flash Player/Install Adobe Flash Player.app/Contents/Resources/Adobe Flash Player.pkg trustLevel=202

            Apr  9 10:12:45 Jennifers-MBP installer[973]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

            Apr  9 10:12:45 Jennifers-MBP installer[973]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Res ources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg

            Apr  9 10:12:45 Jennifers-MBP installer[973]: Set authorization level to root for session

            Apr  9 10:12:45 Jennifers-MBP runner[974]: Administrator authorization granted.

            Apr  9 10:12:45 Jennifers-MBP installer[973]: Will use PK session

            Apr  9 10:12:45 Jennifers-MBP installer[973]: Starting installation:

            Apr  9 10:12:45 Jennifers-MBP installer[973]: Configuring volume "Jenny's Macintosh HD"

            Apr  9 10:12:45 Jennifers-MBP installer[973]: Preparing disk for local booted install.

            Apr  9 10:12:45 Jennifers-MBP installer[973]: Free space on "Jenny's Macintosh HD": 535.55 GB (535550242816 bytes).

            Apr  9 10:12:45 Jennifers-MBP installer[973]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.973nItQow"

            Apr  9 10:12:45 Jennifers-MBP installer[973]: IFPKInstallElement (1 packages)

            Apr  9 10:12:45 Jennifers-MBP installer[973]: Using authorization level of root for IFPKInstallElement

            Apr  9 10:12:46 Jennifers-MBP installd[854]: PackageKit: Adding client PKInstallDaemonClient pid=973, uid=0 (/usr/sbin/installer)

            Apr  9 10:12:46 Jennifers-MBP installer[973]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

            Apr  9 10:12:46 Jennifers-MBP installd[854]: PackageKit: ----- Begin install -----

            Apr  9 10:12:46 Jennifers-MBP installd[854]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

            Apr  9 10:12:46 Jennifers-MBP installd[854]: PackageKit: packages=(

                 "PKLeopardPackage <file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Re sources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg>"

              )

            Apr  9 10:12:47 Jennifers-MBP installd[854]: PackageKit: Extracting file://localhost/Volumes/Flash%20Player/Install%20Adobe%20Flash%20Player.app/Contents/Res ources/Adobe%20Flash%20Player.pkg#AdobeFlashPlayerComponent.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/511 333FF-1C10-403E-84B1-C7481A2C7F66.activeSandbox/Root, uid=0)

            Apr  9 10:12:48 Jennifers-MBP installd[854]: PackageKit: prevent user idle system sleep

            Apr  9 10:12:48 Jennifers-MBP installd[854]: PackageKit: suspending backupd

            Apr  9 10:12:48 Jennifers-MBP installd[854]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/511333FF-1C10-403E -84B1-C7481A2C7F66.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/511333FF-1C10-40 3E-84B1-C7481A2C7F66.activeSandbox

            Apr  9 10:12:48 Jennifers-MBP install_monitor[976]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

            Apr  9 10:12:48 Jennifers-MBP installd[854]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/511333FF-1C10-40 3E-84B1-C7481A2C7F66.activeSandbox/Root (2 items) to /

            Apr  9 10:12:48 Jennifers-MBP installd[854]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.PY2ciU/Scripts/com.adobe.pkg.FlashPlayer.XqR4BB

            Apr  9 10:12:49 Jennifers-MBP installd[854]: ./postinstall: /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation already in progress

            Apr  9 10:12:55 Jennifers-MBP installd[854]: PackageKit: Writing receipt for com.adobe.pkg.FlashPlayer to /private/var/db/receipts

            Apr  9 10:12:55 Jennifers-MBP installd[854]: PackageKit: Touched bundle /Applications/Utilities/Adobe Flash Player Install Manager.app

            Apr  9 10:12:55 Jennifers-MBP installd[854]: Installed "Adobe Flash Player" ()

            Apr  9 10:12:55 Jennifers-MBP install_monitor[976]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

            Apr  9 10:12:56 Jennifers-MBP installd[854]: PackageKit: releasing backupd

            Apr  9 10:12:56 Jennifers-MBP installd[854]: PackageKit: allow user idle system sleep

            Apr  9 10:12:56 Jennifers-MBP installd[854]: PackageKit: ----- End install -----

            Apr  9 10:12:56 Jennifers-MBP installd[854]: PackageKit: 10.1s elapsed install time

            Apr  9 10:12:56 Jennifers-MBP installd[854]: PackageKit: Running idle tasks

            Apr  9 10:12:56 Jennifers-MBP installd[854]: PackageKit: Done with sandbox removals

            Apr  9 10:12:56 Jennifers-MBP installer[973]: LSExceptions [0x7f8a42d898a0] loaded

            Apr  9 10:12:56 Jennifers-MBP installer[973]: PackageKit: Registered bundle file:///Applications/Utilities/Adobe%20Flash%20Player%20Install%20Manager.app/ for uid 0

            Apr  9 10:12:56 Jennifers-MBP installd[854]: PackageKit: Removing client PKInstallDaemonClient pid=973, uid=0 (/usr/sbin/installer)

            Apr  9 10:12:57 Jennifers-MBP installer[973]: Running install actions

            Apr  9 10:12:57 Jennifers-MBP installer[973]: Removing temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.973nItQow"

            Apr  9 10:12:57 Jennifers-MBP installer[973]: Finalize disk "Jenny's Macintosh HD"

            Apr  9 10:12:57 Jennifers-MBP installer[973]: Notifying system of updated components

            Apr  9 10:12:57 Jennifers-MBP installer[973]: **** Summary Information ****

            Apr  9 10:12:57 Jennifers-MBP installer[973]:   Operation      Elapsed time

            Apr  9 10:12:57 Jennifers-MBP installer[973]: -----------------------------

            Apr  9 10:12:57 Jennifers-MBP installer[973]:        disk      0.05 seconds

            Apr  9 10:12:57 Jennifers-MBP installer[973]:      script      0.00 seconds

            Apr  9 10:12:57 Jennifers-MBP installer[973]:        zero      0.06 seconds

            Apr  9 10:12:57 Jennifers-MBP installer[973]:     install      11.21 seconds

            Apr  9 10:12:57 Jennifers-MBP installer[973]:     -total-      11.33 seconds

            • 3. Re: I have Mac OS 10.10.2 and have tried everything everywhere to try to get Adobe Flashplayer to install but to no avail
              jenniferf31002860 Level 1

              2014-11-11 15:50:57 -0600 [I]  IM: ---------- log start ----------

              2014-11-11 15:50:57 -0600 [I]  IM: All install checks pass

              2014-11-11 15:50:57 -0600 [W]  IM: Unexpected umask value for process: 0

              2014-11-11 15:50:57 -0600 [E]  IM: User has 1 process that needs to be closed.

              2014-11-11 15:50:57 -0600 [E]  IM: Install failed with error code: 17.

              2014-11-11 15:50:57 -0600 [I]  IM: ----------  log end  ----------

              2014-11-11 15:51:22 -0600 [I]  IM: ---------- log start ----------

              2014-11-11 15:51:22 -0600 [I]  IM: All install checks pass

              2014-11-11 15:51:22 -0600 [W]  IM: Unexpected umask value for process: 0

              2014-11-11 15:51:22 -0600 [I]  IM: User does not have any processes that need to be closed.

              2014-11-11 15:51:22 -0600 [I]  IM: [install started]

              2014-11-11 15:51:28 -0600 [I] FIN: [finalizer started]

              2014-11-11 15:51:28 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-11-11 15:51:28 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-11-11 15:51:31 -0600 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Installing at base path /

              installer: The install was successful.

              2014-11-11 15:51:35 -0600 [I]  IM: [install succeeded]

              2014-11-11 15:51:36 -0600 [I]  IM: ----------  log end  ----------

              2014-11-25 15:56:51 -0600 [I]  IM: ---------- log start ----------

              2014-11-25 15:56:52 -0600 [I]  IM: All install checks pass

              2014-11-25 15:56:52 -0600 [I]  IM: [install started]

              2014-11-25 15:57:17 -0600 [I] FIN: [finalizer started]

              2014-11-25 15:57:17 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-11-25 15:57:17 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-11-25 15:57:26 -0600 [E] FIN: Unable to create directory '(null)'.

              2014-11-25 15:57:26 -0600 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-11-25 15:57:31 -0600 [I]  IM: [install succeeded]

              2014-11-25 15:57:31 -0600 [I]  IM: ----------  log end  ----------

              2014-12-08 00:11:07 -0600 [E] SAU: End SAU run with exit code: 2002

              2014-12-14 15:44:22 -0600 [I]  IM: ---------- log start ----------

              2014-12-14 15:44:22 -0600 [I]  IM: All install checks pass

              2014-12-14 15:44:22 -0600 [I]  IM: [install started]

              2014-12-14 15:44:26 -0600 [I] FIN: [finalizer started]

              2014-12-14 15:44:26 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-12-14 15:44:26 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-12-14 15:44:28 -0600 [E] FIN: Unable to create directory '(null)'.

              2014-12-14 15:44:28 -0600 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-12-14 15:44:34 -0600 [I]  IM: [install succeeded]

              2014-12-14 15:44:34 -0600 [I]  IM: ----------  log end  ----------

              2014-12-14 23:12:09 -0600 [I]  IM: ---------- log start ----------

              2014-12-14 23:12:09 -0600 [I]  IM: All install checks pass

              2014-12-14 23:12:09 -0600 [W]  IM: Unexpected umask value for process: 0

              2014-12-14 23:12:10 -0600 [E]  IM: User has 1 process that needs to be closed.

              2014-12-14 23:12:10 -0600 [E]  IM: Install failed with error code: 17.

              2014-12-14 23:12:10 -0600 [I]  IM: ----------  log end  ----------

              2014-12-14 23:12:20 -0600 [I]  IM: ---------- log start ----------

              2014-12-14 23:12:20 -0600 [I]  IM: All install checks pass

              2014-12-14 23:12:20 -0600 [W]  IM: Unexpected umask value for process: 0

              2014-12-14 23:12:20 -0600 [E]  IM: User has 1 process that needs to be closed.

              2014-12-14 23:12:20 -0600 [E]  IM: Install failed with error code: 17.

              2014-12-14 23:12:20 -0600 [I]  IM: ----------  log end  ----------

              2014-12-14 23:12:30 -0600 [I]  IM: ---------- log start ----------

              2014-12-14 23:12:30 -0600 [I]  IM: All install checks pass

              2014-12-14 23:12:30 -0600 [W]  IM: Unexpected umask value for process: 0

              2014-12-14 23:12:30 -0600 [I]  IM: User does not have any processes that need to be closed.

              2014-12-14 23:12:30 -0600 [I]  IM: [install started]

              2014-12-14 23:12:36 -0600 [I] FIN: [finalizer started]

              2014-12-14 23:12:36 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-12-14 23:12:36 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-12-14 23:12:39 -0600 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-12-14 23:12:43 -0600 [I]  IM: [install succeeded]

              2014-12-14 23:12:43 -0600 [I]  IM: ----------  log end  ----------

              2014-12-14 23:17:00 -0600 [I]  IM: ---------- log start ----------

              2014-12-14 23:17:00 -0600 [I]  IM: All install checks pass

              2014-12-14 23:17:00 -0600 [W]  IM: Unexpected umask value for process: 0

              2014-12-14 23:17:00 -0600 [E]  IM: User has 1 process that needs to be closed.

              2014-12-14 23:17:00 -0600 [E]  IM: Install failed with error code: 17.

              2014-12-14 23:17:00 -0600 [I]  IM: ----------  log end  ----------

              2014-12-14 23:17:12 -0600 [I]  IM: ---------- log start ----------

              2014-12-14 23:17:12 -0600 [I]  IM: All install checks pass

              2014-12-14 23:17:12 -0600 [W]  IM: Unexpected umask value for process: 0

              2014-12-14 23:17:12 -0600 [I]  IM: User does not have any processes that need to be closed.

              2014-12-14 23:17:12 -0600 [I]  IM: [install started]

              2014-12-14 23:17:16 -0600 [I] FIN: [finalizer started]

              2014-12-14 23:17:16 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2014-12-14 23:17:16 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2014-12-14 23:17:19 -0600 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2014-12-14 23:17:23 -0600 [I]  IM: [install succeeded]

              2014-12-14 23:17:23 -0600 [I]  IM: ----------  log end  ----------

              2014-12-30 11:14:34 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-01-06 14:30:41 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-01-15 19:08:04 -0600 [I]  IM: ---------- log start ----------

              2015-01-15 19:08:04 -0600 [I]  IM: All install checks pass

              2015-01-15 19:08:04 -0600 [I]  IM: [install started]

              2015-01-15 19:08:15 -0600 [I] FIN: [finalizer started]

              2015-01-15 19:08:15 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-01-15 19:08:15 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-01-15 19:08:18 -0600 [E] FIN: Unable to create directory '(null)'.

              2015-01-15 19:08:18 -0600 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-01-15 19:08:22 -0600 [I]  IM: [install succeeded]

              2015-01-15 19:08:22 -0600 [I]  IM: ----------  log end  ----------

              2015-01-23 05:08:09 -0600 [I]  IM: ---------- log start ----------

              2015-01-23 05:08:09 -0600 [I]  IM: All install checks pass

              2015-01-23 05:08:09 -0600 [I]  IM: [install started]

              2015-01-23 05:08:19 -0600 [I] FIN: [finalizer started]

              2015-01-23 05:08:19 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-01-23 05:08:19 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-01-23 05:08:22 -0600 [E] FIN: Unable to create directory '(null)'.

              2015-01-23 05:08:22 -0600 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-01-23 05:08:28 -0600 [I]  IM: [install succeeded]

              2015-01-23 05:08:28 -0600 [I]  IM: ----------  log end  ----------

              2015-01-25 20:57:59 -0600 [I]  IM: ---------- log start ----------

              2015-01-25 20:57:59 -0600 [I]  IM: All install checks pass

              2015-01-25 20:57:59 -0600 [I]  IM: [install started]

              2015-01-25 20:58:07 -0600 [I] FIN: [finalizer started]

              2015-01-25 20:58:07 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-01-25 20:58:07 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-01-25 20:58:12 -0600 [E] FIN: Unable to create directory '(null)'.

              2015-01-25 20:58:12 -0600 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-01-25 20:58:18 -0600 [I]  IM: [install succeeded]

              2015-01-25 20:58:18 -0600 [I]  IM: ----------  log end  ----------

              2015-02-04 23:06:07 -0600 [I]  IM: ---------- log start ----------

              2015-02-04 23:06:07 -0600 [I]  IM: All install checks pass

              2015-02-04 23:06:07 -0600 [I]  IM: [install started]

              2015-02-04 23:06:15 -0600 [I] FIN: [finalizer started]

              2015-02-04 23:06:15 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-02-04 23:06:15 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-02-04 23:06:20 -0600 [E] FIN: Unable to create directory '(null)'.

              2015-02-04 23:06:20 -0600 [E] FIN: [finalizer failed]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-02-04 23:06:26 -0600 [I]  IM: [install succeeded]

              2015-02-04 23:06:26 -0600 [I]  IM: ----------  log end  ----------

              2015-02-16 20:07:35 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-02-16 21:19:35 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-02-16 22:23:50 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-02-16 23:56:47 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-03-06 16:20:57 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-03-06 17:21:58 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-03-06 18:22:58 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-03-06 19:23:58 -0600 [E] SAU: End SAU run with exit code: 2002

              2015-03-08 22:21:36 -0500 [E] SAU: End SAU run with exit code: 2002

              2015-03-17 23:03:07 -0500 [I]  IM: ---------- log start ----------

              2015-03-17 23:03:08 -0500 [I]  IM: 1387

              2015-03-17 23:03:12 -0500 [I]  IM: ---------- log start ----------

              2015-03-17 23:03:12 -0500 [I]  IM: 1387

              2015-03-17 23:03:13 -0500 [I]  IM: 1387

              2015-03-17 23:04:19 -0500 [I]  IM: ----------  log end  ----------

              2015-03-17 23:10:35 -0500 [I]  IM: ---------- log start ----------

              2015-03-17 23:10:35 -0500 [I]  IM: All install checks pass

              2015-03-17 23:10:35 -0500 [W]  IM: Unexpected umask value for process: 0

              2015-03-17 23:10:36 -0500 [E]  IM: User has 2 processes that need to be closed.

              2015-03-17 23:10:37 -0500 [E]  IM: Install failed with error code: 17.

              2015-03-17 23:10:37 -0500 [I]  IM: ----------  log end  ----------

              2015-03-18 06:41:14 -0500 [I]  IM: ---------- log start ----------

              2015-03-18 06:41:15 -0500 [I]  IM: 1387

              2015-03-18 06:41:18 -0500 [I]  IM: ---------- log start ----------

              2015-03-18 06:41:18 -0500 [I]  IM: 1387

              2015-03-18 06:41:19 -0500 [I]  IM: 1387

              2015-03-18 06:41:23 -0500 [I]  IM: ----------  log end  ----------

              2015-03-22 15:32:53 -0500 [I]  IM: ---------- log start ----------

              2015-03-22 15:32:53 -0500 [I]  IM: All install checks pass

              2015-03-22 15:32:53 -0500 [W]  IM: Unexpected umask value for process: 0

              2015-03-22 15:32:53 -0500 [I]  IM: User does not have any processes that need to be closed.

              2015-03-22 15:32:53 -0500 [I]  IM: [install started]

              2015-03-22 15:33:02 -0500 [I] FIN: [finalizer started]

              2015-03-22 15:33:02 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-03-22 15:33:02 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-03-22 15:33:06 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-03-22 15:33:13 -0500 [I]  IM: [install succeeded]

              2015-03-22 15:33:13 -0500 [I]  IM: ----------  log end  ----------

              2015-03-24 15:22:12 -0500 [I]  IM: ---------- log start ----------

              2015-03-24 15:22:18 -0500 [I]  IM: ----------  log end  ----------

              2015-03-24 15:22:25 -0500 [I]  IM: ---------- log start ----------

              2015-03-24 15:22:29 -0500 [I]  IM: ----------  log end  ----------

              2015-03-24 15:23:00 -0500 [I]  IM: ---------- log start ----------

              2015-03-24 15:23:11 -0500 [E]  IM: User has 2 processes that need to be closed before the Flash Player can be uninstalled.

              2015-03-24 15:23:23 -0500 [I]  IM: Uninstall Started

              2015-03-24 15:23:23 -0500 [I]  IM: [uninstall start]

              2015-03-24 15:23:23 -0500 [I]  IM: user authorized

              2015-03-24 15:23:23 -0500 [I]  IM: [file removal start]

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Removed file: '/Library/Internet Plug-Ins/Flash Player.plugin'

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Removed file: '/Library/Internet Plug-Ins/flashplayer.xpt'

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/Flash Player.plugin' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/flashplayer.xpt' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

              2015-03-24 15:23:24 -0500 [I]  IM: Removed file: '/Library/LaunchDaemons/com.adobe.fpsaud.plist'

              2015-03-24 15:23:25 -0500 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

              2015-03-24 15:23:25 -0500 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/FPSAUConfig.xml'

              2015-03-24 15:23:25 -0500 [I]  IM: Did not find bundle receipt to remove.

              2015-03-24 15:23:30 -0500 [I]  IM: Removed file: '/Library/PreferencePanes/Flash Player.prefPane'

              2015-03-24 15:23:30 -0500 [I]  IM: Removed PrefPane preferences from within: ~/Library/Preferences/com.apple.systempreferences.plist

              2015-03-24 15:23:30 -0500 [I]  IM: [file removal end]

              2015-03-24 15:23:30 -0500 [I]  IM: [uninstall end]

              2015-03-24 15:23:30 -0500 [I]  IM: Uninstall Ended

              2015-03-24 15:23:38 -0500 [I]  IM: ----------  log end  ----------

              2015-03-24 15:25:18 -0500 [I]  IM: ---------- log start ----------

              2015-03-24 15:25:18 -0500 [I]  IM: All install checks pass

              2015-03-24 15:25:18 -0500 [E]  IM: User has 1 process that needs to be closed.

              2015-03-24 15:25:18 -0500 [E]  IM: Install failed with error code: 17.

              2015-03-24 15:25:18 -0500 [I]  IM: ----------  log end  ----------

              2015-03-24 15:25:25 -0500 [I]  IM: ---------- log start ----------

              2015-03-24 15:25:25 -0500 [I]  IM: All install checks pass

              2015-03-24 15:25:25 -0500 [I]  IM: User does not have any processes that need to be closed.

              2015-03-24 15:25:25 -0500 [I]  IM: [install started]

              2015-03-24 15:25:30 -0500 [I] FIN: [finalizer started]

              2015-03-24 15:25:30 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-03-24 15:25:30 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-03-24 15:25:33 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Installing at base path /

              installer: The install was successful.

              2015-03-24 15:25:36 -0500 [I]  IM: [install succeeded]

              2015-03-24 15:25:36 -0500 [I]  IM: ----------  log end  ----------

              2015-03-24 15:28:03 -0500 [I]  IM: ---------- log start ----------

              2015-03-24 15:28:03 -0500 [I]  IM: All install checks pass

              2015-03-24 15:28:04 -0500 [E]  IM: User has 1 process that needs to be closed.

              2015-03-24 15:28:04 -0500 [E]  IM: Install failed with error code: 17.

              2015-03-24 15:28:04 -0500 [I]  IM: ----------  log end  ----------

              2015-03-24 15:28:10 -0500 [I]  IM: ---------- log start ----------

              2015-03-24 15:28:10 -0500 [I]  IM: All install checks pass

              2015-03-24 15:28:11 -0500 [I]  IM: User does not have any processes that need to be closed.

              2015-03-24 15:28:11 -0500 [I]  IM: [install started]

              2015-03-24 15:28:15 -0500 [I] FIN: [finalizer started]

              2015-03-24 15:28:15 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-03-24 15:28:15 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-03-24 15:28:18 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-03-24 15:28:22 -0500 [I]  IM: [install succeeded]

              2015-03-24 15:28:22 -0500 [I]  IM: ----------  log end  ----------

              2015-03-30 15:51:13 -0500 [I]  IM: ---------- log start ----------

              2015-03-30 15:51:17 -0500 [I]  IM: ----------  log end  ----------

              2015-04-01 06:54:17 -0500 [I]  IM: ---------- log start ----------

              2015-04-01 06:54:17 -0500 [I]  IM: All install checks pass

              2015-04-01 06:54:19 -0500 [E]  IM: User has 2 processes that need to be closed.

              2015-04-01 06:54:19 -0500 [E]  IM: Install failed with error code: 17.

              2015-04-01 06:54:19 -0500 [I]  IM: ----------  log end  ----------

              2015-04-01 06:55:32 -0500 [I]  IM: ---------- log start ----------

              2015-04-01 06:55:32 -0500 [I]  IM: All install checks pass

              2015-04-01 06:55:33 -0500 [I]  IM: User does not have any processes that need to be closed.

              2015-04-01 06:55:33 -0500 [I]  IM: [install started]

              2015-04-01 06:55:38 -0500 [I] FIN: [finalizer started]

              2015-04-01 06:55:38 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-04-01 06:55:38 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-04-01 06:55:42 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-04-01 06:55:45 -0500 [I]  IM: [install succeeded]

              2015-04-01 06:55:45 -0500 [I]  IM: ----------  log end  ----------

              2015-04-07 09:44:08 -0500 [I]  IM: ---------- log start ----------

              2015-04-07 09:44:08 -0500 [I]  IM: All install checks pass

              2015-04-07 09:44:19 -0500 [E]  IM: User has 1 process that needs to be closed.

              2015-04-07 09:44:20 -0500 [E]  IM: Install failed with error code: 17.

              2015-04-07 09:44:20 -0500 [I]  IM: ----------  log end  ----------

              2015-04-07 09:44:42 -0500 [I]  IM: ---------- log start ----------

              2015-04-07 09:44:43 -0500 [I]  IM: All install checks pass

              2015-04-07 09:44:46 -0500 [I]  IM: User does not have any processes that need to be closed.

              2015-04-07 09:44:46 -0500 [I]  IM: [install started]

              2015-04-07 09:45:02 -0500 [I] FIN: [finalizer started]

              2015-04-07 09:45:02 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-04-07 09:45:02 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-04-07 09:45:05 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-04-07 09:45:11 -0500 [I]  IM: [install succeeded]

              2015-04-07 09:45:11 -0500 [I]  IM: ----------  log end  ----------

              2015-04-08 05:15:59 -0500 [I]  IM: ---------- log start ----------

              2015-04-08 05:15:59 -0500 [I]  IM: All install checks pass

              2015-04-08 05:16:09 -0500 [I]  IM: User does not have any processes that need to be closed.

              2015-04-08 05:16:09 -0500 [I]  IM: [install started]

              2015-04-08 05:16:19 -0500 [I] FIN: [finalizer started]

              2015-04-08 05:16:19 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-04-08 05:16:19 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-04-08 05:16:22 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-04-08 05:16:29 -0500 [I]  IM: [install succeeded]

              2015-04-08 05:16:29 -0500 [I]  IM: ----------  log end  ----------

              2015-04-08 05:23:12 -0500 [I]  IM: ---------- log start ----------

              2015-04-08 05:23:12 -0500 [I]  IM: All install checks pass

              2015-04-08 05:23:27 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

              2015-04-08 05:23:37 -0500 [I]  IM: [install started]

              2015-04-08 05:23:41 -0500 [I] FIN: [finalizer started]

              2015-04-08 05:23:41 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-04-08 05:23:41 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-04-08 05:23:44 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-04-08 05:23:49 -0500 [I]  IM: [install completed]

              2015-04-08 05:23:49 -0500 [I]  IM: [install succeeded]

              2015-04-08 05:23:53 -0500 [I]  IM: ----------  log end  ----------

              2015-04-08 05:30:17 -0500 [I]  IM: ---------- log start ----------

              2015-04-08 05:30:36 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be uninstalled.

              2015-04-08 05:30:43 -0500 [I]  IM: Uninstall Started

              2015-04-08 05:30:43 -0500 [I]  IM: [uninstall start]

              2015-04-08 05:30:43 -0500 [I]  IM: user authorized

              2015-04-08 05:30:43 -0500 [I]  IM: [file removal start]

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Removed file: '/Library/Internet Plug-Ins/Flash Player.plugin'

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Removed file: '/Library/Internet Plug-Ins/flashplayer.xpt'

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/Flash Player.plugin' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/flashplayer.xpt' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find file '/Users/JennyPooh/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

              2015-04-08 05:30:44 -0500 [I]  IM: Removed file: '/Library/LaunchDaemons/com.adobe.fpsaud.plist'

              2015-04-08 05:30:44 -0500 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

              2015-04-08 05:30:44 -0500 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/FPSAUConfig.xml'

              2015-04-08 05:30:44 -0500 [I]  IM: Did not find bundle receipt to remove.

              2015-04-08 05:30:50 -0500 [I]  IM: Removed file: '/Library/PreferencePanes/Flash Player.prefPane'

              2015-04-08 05:30:50 -0500 [I]  IM: Removed PrefPane preferences from within: ~/Library/Preferences/com.apple.systempreferences.plist

              2015-04-08 05:30:50 -0500 [I]  IM: [file removal end]

              2015-04-08 05:30:50 -0500 [I]  IM: [uninstall end]

              2015-04-08 05:30:50 -0500 [I]  IM: Uninstall Ended

              2015-04-08 05:30:53 -0500 [I]  IM: ----------  log end  ----------

              2015-04-08 05:31:07 -0500 [I]  IM: ---------- log start ----------

              2015-04-08 05:31:10 -0500 [I]  IM: ----------  log end  ----------

              2015-04-08 05:31:19 -0500 [I]  IM: ---------- log start ----------

              2015-04-08 05:31:21 -0500 [I]  IM: ----------  log end  ----------

              2015-04-08 05:32:19 -0500 [I]  IM: ---------- log start ----------

              2015-04-08 05:32:19 -0500 [I]  IM: All install checks pass

              2015-04-08 05:32:29 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

              2015-04-08 05:32:37 -0500 [I]  IM: [install started]

              2015-04-08 05:32:41 -0500 [I] FIN: [finalizer started]

              2015-04-08 05:32:41 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-04-08 05:32:41 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-04-08 05:32:44 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Installing at base path /

              installer: The install was successful.

              2015-04-08 05:32:48 -0500 [I]  IM: [install completed]

              2015-04-08 05:32:48 -0500 [I]  IM: [install succeeded]

              2015-04-08 05:32:59 -0500 [I]  IM: ----------  log end  ----------

              2015-04-08 05:37:16 -0500 [I]  IM: ---------- log start ----------

              2015-04-08 05:37:16 -0500 [I]  IM: All install checks pass

              2015-04-08 05:37:26 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

              2015-04-08 05:37:38 -0500 [I]  IM: [install started]

              2015-04-08 05:37:41 -0500 [I] FIN: [finalizer started]

              2015-04-08 05:37:41 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-04-08 05:37:41 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-04-08 05:37:44 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-04-08 05:37:49 -0500 [I]  IM: [install completed]

              2015-04-08 05:37:49 -0500 [I]  IM: [install succeeded]

              2015-04-08 05:37:53 -0500 [I]  IM: ----------  log end  ----------

              2015-04-09 10:12:04 -0500 [I]  IM: ---------- log start ----------

              2015-04-09 10:12:04 -0500 [I]  IM: All install checks pass

              2015-04-09 10:12:30 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

              2015-04-09 10:12:39 -0500 [I]  IM: [install started]

              2015-04-09 10:12:49 -0500 [I] FIN: [finalizer started]

              2015-04-09 10:12:49 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

              2015-04-09 10:12:49 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

              2015-04-09 10:12:55 -0500 [I] FIN: [finalizer succeeded]

              installer: Package name is Adobe Flash Player

              installer: Upgrading at base path /

              installer: The upgrade was successful.

              2015-04-09 10:13:00 -0500 [I]  IM: [install completed]

              2015-04-09 10:13:00 -0500 [I]  IM: [install succeeded]

              2015-04-09 10:13:06 -0500 [I]  IM: ----------  log end  ----------

              • 4. Re: I have Mac OS 10.10.2 and have tried everything everywhere to try to get Adobe Flashplayer to install but to no avail
                jenniferf31002860 Level 1

                04/08/15 05:15:21:155 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | *********************** ADM Workflow start. Version: 1.0.0.11s **************************

                04/08/15 05:15:42:381 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883394 | *********************** ADM Workflow start. Version: 1.0.0.11s **************************

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | White listed URLs are

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | get.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | get2.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | aihdownload.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | admdownload.stage.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | admdownload.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | airdownload.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | ardownload.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | ardownload2.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | download.macromedia.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | fpdownload.macromedia.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | fpdownload2.macromedia.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | fpdownload.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | fpdownload2.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | platformdl.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | platformdl-stage.corp.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | wwwimages2.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | wwwimages.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | wwwimages.stage.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | wwwimages2.stage.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | dlmping.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | dlmping2.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | dlmping3.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | dlmping4.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | get3.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | get3.stage.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | adobetag.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | promotion.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | stats.adobe.com

                04/08/15 05:15:45:817 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | sstats.adobe.com

                04/08/15 05:15:45:818 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

                04/08/15 05:15:46:132 | [INFO] |  | ADM |  | WorkflowManager |  |  | 883498 | Complete ADM URL after encoding: https://get.adobe.com/flashplayer/webservices/adm/?cname=AdobeFlashPlayer_17_ts_install-2. dmg&bname=FlashPlayer_17&site=livebeta&type=install&language=en

                04/08/15 05:15:47:779 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883500 | sc_code : FP

                04/08/15 05:15:47:780 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883500 | ping : {"pagename":"ACDC_FP_ADM_Launched","channel":"ACDC_FlashPlayer","prop1":"ADM","prop2":"AC DC Downloads","prop3":"get2.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Launched", "products":";FlashPlayer_ADM","eVar74":"","events":"event96","eVar73":"ACDC_FlashPlayer_li vebeta"}

                04/08/15 05:15:48:077 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883500 | systemPath=/Library/Application Support/Macromedia/mms.cfg

                04/08/15 05:15:48:089 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883500 | AutoUpdateDisable=0, SilentAutoUpdateEnable=1

                04/08/15 05:15:48:089 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883500 | Auto update flag is enabled and the silent auto update flag is enabled as well. (Not show preferences)

                04/08/15 05:15:48:188 | [INFO] |  | ADM |  | WorkflowManager |  |  | 883500 | WorkflowManager.startPrechecks for product:Adobe Flash Player isPreInstalled:true isDiskSpaceAvailable:true

                04/08/15 05:15:48:236 | [INFO] |  | ADM |  | WorkflowManager |  |  | 883500 | WorkflowManager.startPrechecks for product:Adobe Lightroom isPreInstalled:true isDiskSpaceAvailable:true

                04/08/15 05:15:56:459 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883557 | Installation started for package 'Adobe Flash Player'

                04/08/15 05:15:58:284 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883441 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

                <launchParams>

                    <launchProcessGuid>50AD7BFE-9FCC-49AC-9082-A5217141C5F8</launchProcessGuid>

                    <launchPath>/Users/JennyPooh/Library/Application Support/Adobe/.237F13F0-0937-49BB-8407-63EC5840CFE0/59F07E80-1365-4434-A6CB-E08C78075DC0/ Install Adobe Flash Player.app/Contents/MacOS/Adobe Flash Player Install Manager</launchPath>

                    <arguments><argument>-install</argument>

                        <argument>-iv</argument>

                        <argument>13</argument>

                    </arguments>

                </launchParams>

                04/08/15 05:16:29:791 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883417 | Message received : <?xml version="1.0" encoding="UTF-8" standalone="no"?>

                <launchParams>

                    <launchProcessGuid>50AD7BFE-9FCC-49AC-9082-A5217141C5F8</launchProcessGuid>

                    <errorCode>0</errorCode>

                    <returnCode>0</returnCode>

                </launchParams>

                04/08/15 05:16:29:813 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883417 | InstallAction::launchProcessCallbackFn : errorCode : 0, returnCode : 0

                04/08/15 05:16:30:329 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883557 | Installation completed for package 'Adobe Flash Player' installerReturnCode:'0' installerErrorCode:'0'

                04/08/15 05:16:30:329 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883557 | Product installation successful 'Adobe Flash Player'

                04/08/15 05:16:33:250 | [INFO] |  | ADM |  | ApplicationContext |  |  | 884563 | ping : {"pagename":"ACDC_FP_ADM_Success_exitcode=0","channel":"ACDC_FlashPlayer","prop1":"ADM"," prop2":"ACDC Downloads","prop3":"get2.adobe.com","prop4":"en_US","prop5":"en_US:ACDC_FP_ADM_Success_ex itcode=0","products":";FlashPlayer_ADM","eVar74":"","events":"event95","eVar73":"ACDC_Flas hPlayer_livebeta"}

                04/08/15 05:16:33:374 | [ERROR] |  | ADM |  | ApplicationContext | IPCCommunications |  | 883441 | Error CB_PktID_Terminate

                04/08/15 05:16:33:374 | [INFO] |  | ADM |  | ApplicationContext |  |  | 883394 | *********************** ADM Workflow end. Version: 1.0.0.11s **************************

                04/08/15 05:16:33:415 | [INFO] |  | ADM |  | ApplicationContext |  |  | 884563 | Start Application Detection Id

                04/08/15 05:16:33:415 | [INFO] |  | ADM |  | ApplicationContext |  |  | 884563 | End Application Detection Id. Code = 600

                04/08/15 05:16:34:131 | [INFO] |  | ADM |  | ApplicationContext |  |  | 882907 | *********************** ADM Workflow end. Version: 1.0.0.11s **************************

                 

                 

                 

                 

                 

                 

                04/08/15 05:15:46:132 | [INFO] |  |  |  |  |  |  | 883498 | *******************start of Download****************

                04/08/15 05:15:46:132 | [INFO] |  |  |  |  |  |  | 883498 | GDE Version is 1.0.0.1

                04/08/15 05:15:48:276 | [INFO] |  |  |  |  |  |  | 883500 | The file to be downloaded is http://platformdl.adobe.com/adm/manifest/FlashPlayerInstaller_17_1700134.xml

                04/08/15 05:15:48:276 | [INFO] |  |  |  |  |  |  | 883500 | Going to download the file at /Users/JennyPooh/Library/Application Support/Adobe/.237F13F0-0937-49BB-8407-63EC5840CFE0/2B5403D7-5B65-4A19-A888-524760F1DC1B/ C5FCAC0E-1BFB-44E4-82A0-F6105B766F18

                04/08/15 05:15:48:276 | [INFO] |  |  |  |  |  |  | 883500 | Preference: Client has set the preference for single stream download

                04/08/15 05:15:48:691 | [INFO] |  |  |  |  |  |  | 883540 | **File download complete.**

                04/08/15 05:15:48:695 | [INFO] |  |  |  |  |  |  | 883540 | The file to be downloaded is http://fpdownload.macromedia.com/get/flashplayer/pdc/17.0.0.134/install_flash_player_osx.d mg

                04/08/15 05:15:48:695 | [INFO] |  |  |  |  |  |  | 883540 | Going to download the file at /Users/JennyPooh/Library/Application Support/Adobe/.237F13F0-0937-49BB-8407-63EC5840CFE0/2B5403D7-5B65-4A19-A888-524760F1DC1B/ F20A4AD4-7190-4F76-A4C7-DE3694A8EE38

                04/08/15 05:15:56:224 | [INFO] |  |  |  |  |  |  | 883557 | **File download complete.**

                04/08/15 05:16:34:122 | [INFO] |  |  |  |  |  |  | 882907 | *******************End****************

                 

                 

                 

                 

                 

                Ooops... sorry... I did them all individually!  My apologies.  But here they all should be here now!  Thank you

                 

                Jennifer

                • 5. Re: I have Mac OS 10.10.2 and have tried everything everywhere to try to get Adobe Flashplayer to install but to no avail
                  m_vargas Adobe Employee

                  Hi Jennifer,

                   

                  Thank you for providing the log files.  According to the files, Flash Player should be installed correctly. Please do the following:

                  1. Please ensure Internet plug-ins are enabled: In Safari go to Preferences > Security > make sure the 'Internet plug-ins' check box is checked.
                    1. If it is, go to Safari help menu > Installed Plug-ins and look for Flash Player.  Please confirm if it's there, and if so, what version is listed (you can copy/paste the results).
                  2. What are some of the website URLs that are not detecting Flash as being installed?
                  3. Please go to https://helpx.adobe.com/flash-player.html and click on the 'Check Now' button.  What are the results?
                  4. Please post a screenshot of one of the sites that is telling you to install Flash Player and the 'Check Now' results in step 3.
                    1. see The specified item was not found.) of one of these pages.

                  --

                  Maria