3 Replies Latest reply on Apr 10, 2015 5:01 AM by derekdokoto

    Can't Open a Book or De-authorize Computer

    TinkSaysBoo Level 1

      I apologize for yet another thread on this, but I am hoping a new thread can direct my specific issue.

       

      • When I try to open an eBook, i get the following error:  Error getting License. License Server Communication Problem: E_ACT_NOT_READY
      • When I try to un-athorize my computer, it says I am not able to at the time.
      • Others have suggested manually removing the authorization, but "/Users//Library/Application Support/Adobe/Digital Editions" does not exist. See SS below

       

      Screen Shot 2015-04-08 at 9.45.26 AM.png

       

      • I have tried uninstalling along with removing all files I could find related to digital editions.  I emptied my trash and reset my computer prior to reinstalling.  Still have the same issue.

       

      Any suggestions?