So you used Microsoft Word 2013 to save your Word document as a PDF document. Is that correct?
It sounds like Microsoft Word 2013 is the one that generated a bad PDF document.
Which version of Adobe Reader/Acrobat DC did you use? The desktop version or mobile version? What is the operating system of your computer/device?
Have you tried opening your PDF document in any other PDF viewer to see if it shows a similar error message?
And yes you understood me correctly.
Im using the latest version of Adobe Reader and Acrobat DC. I installed them both to see if it makes any differenct.
It is a desktop version and my operating system is Windows 8.1
I tried opening it in the app that Windows 8 has pre-installed on it. But it all turns out the same gray effect. See picture down under. I vagued out the text cause thats not important.
I really need help! Cause I dont know how to fix this
You have the desktop version of Reader/Acrobat DC but posted the question in the wrong forum. This forum (All Communities > Reader/Acrobat DC for mobile) is for the mobile version.
On your Windows computer, please try opening the PDF document in other non-Adobe PDF viewers to see if the picture turns gray. You can even drag and drop your PDF document to Google Chrome (web browser) to open it.
If most of the PDF viewers that you tried show the gray box, you can conclude that the PDF document (generated by Microsoft Word 2013) itself is faulty. It means that Microsoft Word 2013 has bug(s) in converting Word to PDF.
I'd recommend visiting the Microsoft Word 2013 Support site to get answers.
Hope this helps.
Yes that is indeed the problem.
I have tried saving the .docx file as a normal .doc file and the problem was solved.
I will contact Microsoft to tell them about the problem.
Thanks for the help