1 Reply Latest reply on Apr 9, 2015 9:50 PM by A.T. Romano

    I lost my key code for premier elements and can't use it without it

    annastasiac70872799 Level 1

      I purchased premier elements in December of 2013 (purchased it online as a download) and it was used off and on, I cleared my cache on my computer recently and now I can't access the program it says I need to enter my product key, when I sign into adobe it says I own no products, I've been trying to find an email for adobe to find out how I can retrieve my info and can't find an email.  Can anybody help me please???

       

      Thank you

        • 1. Re: I lost my key code for premier elements and can't use it without it
          A.T. Romano Level 7

          annastasiac

           

          What version of Premiere Elements on what computer operating system?

           

          Did you purchase the product as a download, did you purchase it from Adobe direct? Did you purchase a regular version or a student teacher version?

           

          Did you go to the Adobe web site http://www.adobe.com, sign in with your Adobe ID and Password, type in My Products in the Search Field, and then follow My Products link to your products registered with Adobe? When you arrive at the list, look for the name of your specific product, click on it to reveal the serial number.

           

          Have you been there and done that?

           

          ATR