Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
In case the issue is still not resolved, feel free to let us know.