Would you describe what you see on the screen when you try to launch Acrobat DC for iOS?
Does the Acrobat DC window go away immediately? Do you see the alert asking you to send a crash report when you try to launch it again?
What is the version number of iOS on your iPad? 8.0, 8.1, 8.2, or 8.3?
The acrobat DC window goes away immediately. There is no alert asking to send a crash report.
It is version 8.3
Sent from my iPad
Sorry to hear that the new app is not working for you. I have one other user who reported the same/similar crash. We are still trying to determine the cause of the problem.
How many PDF files do you have locally on your iPad? Do you have a lot of nested folders? See the discussion above regarding the iTunes issue with nested folders. If you do not have nested folders, the backup process using iTunes should be fairly straightforward.
If you are able to backup all of your local files to a desktop computer using iTunes, you can uninstall the app from your iPad, reinstall it, and restore your PDF files to your iPad. The "clean install" would most likely to make the crash go away.
Please let us know if you need help with backup.
The backup worked!
I am all set.
Thank you very much!
That's great! So once you make sure that all of your local files are backed up, would you try the following steps?
- Uninstall Acrobat DC for iOS completely.
- Go to the App Store on your iPad and find Acrobat DC.
- Install Acrobat DC again.
Does Acrobat DC launch successfully after the "clean install"? If so, please proceed to restoring your saved PDF documents to your iPad using iTunes as described in the following FAQ document.
Please let us know the result because we would like to recommend the approach to the others who encountered the same problem.
Thank you for your help!
I backed up the file, used the "clean install", then installed acrobat DC again.
I then restored the PDF files to the ipad and it is working fine now.