3 Replies Latest reply on Apr 14, 2015 3:16 AM by AukeK

    Blank error pop up. AfterEffects CC

    AukeK Level 1

      Can any one help me with this error?


      I am working on a project with some .MP4 and a soundtrack.

      After i pre-render it and look at the preview i click on the screen to stop the preview, while im doing that this pops up.

      A blank error message?


      I cant click anywhere on the screen. To close it i need to go to the taskmanager and close it there.



      Adobe CC AE Blank error.png

        • 1. Re: Blank error pop up. AfterEffects CC
          Mylenium Most Valuable Participant

          Nobody can tell you anything without proper system info or other technical details. This simply looks like you have an issue with hardware acceleration on your system, either on the display side or when decoding your footage. At the same time this could be as trivial as one of your source fiels being damaged.



          • 2. Re: Blank error pop up. AfterEffects CC
            Rick Gerard Adobe Community Professional & MVP

            Try identifying the layer that is generating the error your timeline by turning off or deleting one layer or effect at a time. When you have identified the layer do the following:


            In the Project Panel select the footage that is giving you the problem so we can see the properties of the footage. Select the footage in the Timeline and press the U key twice to reveal all the modified properties of that footage and then take another screenshot so we can see what's going on.


            Then give us your system info and version of AE down to the last decimal point. It's probably the codec used for the footage or an incompatible effect. Without some more information it's impossible to even guess what's going on from the info you provided.

            • 3. Re: Blank error pop up. AfterEffects CC
              AukeK Level 1

              Hello Rick,


              U were right i checked all of my footage, one file was in the timeline that made the error.

              I deleted the file and now it works fine.


              Thanks for the reply