8 Replies Latest reply on Apr 24, 2018 1:24 PM by jarradv51255207

    how to clear signature in acrobat pro dc

    pete@resco.ca Level 1

      I want to clear a signature on a DC document form that I created. I used to be able to do so by right-clicking the signature field and choose "Clear Signature" but that option is not available.

        • 1. Re: how to clear signature in acrobat pro dc
          Charlene L. Adobe Employee

          Hello Pete,

           

          The "Clear Signature" option is available in Acrobat Pro DC as it was in Acrobat XI Pro.

          You can clear a signature if you are the signer, that is, if the digital ID with which you did the signing is available to Acrobat.

           

          I can think of two reasons that "Clear signature" might not be available:

          1. Your digital ID is not available to Acrobat Pro DC. That is, you have not yet imported it for use in Acrobat or don't have your smart card in the reader, etc.

          2. When you signed the PDF, you chose the option to "Lock Document After Signing".

           

          Regards,

          Charlene

           


          • 2. Re: how to clear signature in acrobat pro dc
            oisinfrost Level 1

            I have just upgraded to DC Pro and have exactly the same issue. I could always just right-click & select 'clear signature' but now thsi is no longer an option - whereas on exactly th same form with Acrobat XI it works a treat.

             

            ???

            • 3. Re: how to clear signature in acrobat pro dc
              Charlene L. Adobe Employee

              Hello Oisin,

               

              "Clear signature" is enabled on a signed signature field if the digital ID that was used to sign the document is available to Acrobat.

              That is, it is listed in the identities here:

              Edit > Preferences, Signatures category.

              Click the "more..." button next to "Identities & Trusted Certificates".

              Click the "Digital IDs" category.

               

              If the digital ID used for signing is stored in a file, then you will need to use the "Add ID" button on the "Identities and Trusted Certificates" to add the digital ID to the list.

               

              Regards,

              Charlene

              • 4. Re: how to clear signature in acrobat pro dc
                keno54924237 Level 1

                Charlene,

                 

                That procedure does not "clear a digital signature"

                 

                That procedure is for removing Certificates from the computer.

                 

                The question is: I have a single copy of a form which someone has digitally signed. I need to clear the previous signature to use the form again.

                 

                How do I "clear" the digital signature from the form object (in the previous Acrobat Pro we could right-click the signature and "clear" it)?

                 

                Is Adobe telling use we have to rebuild/gen the form in order to blank forms? !!

                • 5. Re: how to clear signature in acrobat pro dc
                  Charlene L. Adobe Employee

                  Hello keno54924237,

                   

                  You are correct, the steps can be used to add/remove a certificate from use in Acrobat.

                  (It does not actually remove it from the computer).

                   

                  For clearing a signature, the signing certificate must be available in that list.

                  That is, the certificate that was used for the signature must be on Acrobat's Digital IDs list.

                  If the certificate is not on Acrobat's list, then you cannot clear the signature (the current problem).

                   

                  Therefore, I provided steps on how to add the certificate back into Acrobat's list of Digital IDs.

                  Once it is there, Clear Signature is available.

                   

                  Regards,

                  Charlene

                  • 6. Re: how to clear signature in acrobat pro dc
                    allanm52396239 Level 1

                    The problem with these instructions, is that it has not been specified where Adobe DC stores the digital ID signatures. What is the default path that the file is stored in?

                     

                    Rod Merrill

                    • 7. Re: how to clear signature in acrobat pro dc
                      nosratr19937930 Level 1

                      Thank you for the instructions on how to even access the Manage My Digital ID's section... However, how do we add? What am I looking for? I thought I was just going to add another jpeg as a signature but it's looking for some other kind of file with a code. I was VERY used to Acrobat XI... I didn't have to do any of these extra steps. And I'm not an IT, so you're going to have to walk me through it like I'm a four-year old.

                       

                      Well, I feel like a child sometimes... When I click on the sign button, and I see the incorrect signature, I can click on the circle with the minus sign, to the right of the image. This prompts a new field to select the image you want to use... Seems like a much easier way than going and trying to change/understand configurations, digital id's, accessibility, etc...

                      • 8. Re: how to clear signature in acrobat pro dc
                        jarradv51255207 Level 1

                        Hi,

                         

                        I am having the same issue as the others. I have an old pdf that I have a digital signature attached on. When I look on my account on the Digital ID and trusted certificate, it shows my name. But when I open the pdf and right click on the digital ID signature space, it won't allow me to delete it? I am not sure if I am not completely understanding you correctly, but this doesn't seem to be user friendly at all and your directions are not apparently right.