im trying to download elements 13 onto my laptop that has windows 8 and when I run the program it says that both programs aren't saved to the same file. it then gives me the option to open another program on my computer or download an app onto my computer to save the files to and nothing has worked. ive seen a question on here before and they said to get ahold of customer care and theyre not responding.
Are you trying to download the tryout from Adobe web site or purchased installation files from the Adobe web site? Or other?
If this involves installation of purchased downloaded files from Adobe, do you have the serial number for this purchase yet?
Typically there are two files that go along with the Adobe download....exe which is either Adobe Application Manager or Akamai (acts to extract files from the .7z file (the program itself) and the .7z file which is the program itself.
You need both files.
Please supply more details of the details so that we can help you succeed in the Premiere Elements 13 download and install.