5 Replies Latest reply on Sep 9, 2017 10:25 AM by atakana32493844

    Kobo saying not authorized but it is

    kaleys23

      Hoping another post might get a response...

       

      When trying to open a file I downloaded from NetGalley I get the below error message on my Kobo:

       

      Oops! This document couldn't be opened.

      This document is protected by Adobe Digital Rights Management and is not currently authorized for use with your Adobe ID. Please sign in with the authorized Adobe ID and try again.

       

      As far as I can tell, the ID is the same. Maybe I need some help with fixing my ID as I don't even know how to find it. Or what I would do to make sure the ID is the same on both.

       

      I've had a similar problem before and cannot remember how I fixed it.