6 Replies Latest reply on Apr 16, 2015 2:13 AM by Peter Spier

    Indesign suddenly asking for serial number and rejecting the one I have

    Szilvia.THPA

      Hi,

       

      This question is very similar to that of act_writ from 19/10/2014 ("Sudden trouble opening InDesign - serial number rejected")

      - I am asking again because that question was not answered.

       

      We have InDesign CS6 on a Mac, purchased last year with a student license. It always worked and opened the program without asking for a login. All of a sudden yesterday it asked for a login and the serial number, but it rejects the serial number I have received when purchasing the product.

      I am still a student so it should not have expired.

       

      Any help would be appreciated - I am pretty desperate as the customer support agent I contacted could not help me.

      Thanks!