4 Replies Latest reply on Apr 14, 2015 9:58 AM by m_vargas

    Unable to update Flash Player 17.0.0.169 - 2 Computers - Same Instant Crash

    N.Bauer

      First problem in years

       

      Flash Player 17.0.0.169 - Adobe downloader / installer (flashplayer17_ha_install.exe, flashplayer17ax_ha_install.exe)

       

      (Previous version downloader / installer did not crash; neither did any other previous version for as long as I can remember.)

       

      Two different computers

       

      Exact same instant crash

       

      XP 32 SP3

      IE8 / Firefox (Any Version)

       

      flashplayer17_ha_install.exe

      flashplayer17ax_ha_install.exe

       

      Both same crash:

      flashcrash1.png

      flashcrash2.png

      <?xml version="1.0" encoding="UTF-16"?>
      <DATABASE>
      <EXE NAME="flashplayer17ax_ha_install.exe" FILTER="GRABMI_FILTER_PRIVACY">
          <MATCHING_FILE NAME="flashplayer17ax_ha_install.exe" SIZE="1124544" CHECKSUM="0xB2438405" BIN_FILE_VERSION="1.0.0.14" BIN_PRODUCT_VERSION="1.0.0.14" PRODUCT_VERSION="1.0.0.14s" FILE_DESCRIPTION="Adobe Download Manager" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Download Manager" FILE_VERSION="1.0.0.14s" ORIGINAL_FILENAME="Adobe Download Manager" INTERNAL_NAME="Adobe Download Manager" LEGAL_COPYRIGHT="Copyright 2015 Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x121D1C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.14" UPTO_BIN_PRODUCT_VERSION="1.0.0.14" LINK_DATE="04/09/2015 13:22:28" UPTO_LINK_DATE="04/09/2015 13:22:28" VER_LANGUAGE="English (United States) [0x409]" />
          <MATCHING_FILE NAME="flashplayer17_ha_install.exe" SIZE="1124544" CHECKSUM="0xB2438405" BIN_FILE_VERSION="1.0.0.14" BIN_PRODUCT_VERSION="1.0.0.14" PRODUCT_VERSION="1.0.0.14s" FILE_DESCRIPTION="Adobe Download Manager" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Download Manager" FILE_VERSION="1.0.0.14s" ORIGINAL_FILENAME="Adobe Download Manager" INTERNAL_NAME="Adobe Download Manager" LEGAL_COPYRIGHT="Copyright 2015 Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1139C4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.14" UPTO_BIN_PRODUCT_VERSION="1.0.0.14" LINK_DATE="04/09/2015 13:22:28" UPTO_LINK_DATE="04/09/2015 13:22:28" VER_LANGUAGE="English (United States) [0x409]" />
          <MATCHING_FILE NAME="sw_uninstaller.exe" SIZE="195480" CHECKSUM="0x7BBFA73E" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" FILE_DESCRIPTION="Adobe Shockwave Player" COMPANY_NAME="Adobe Systems, Inc." FILE_VERSION="11.5.1.601" LEGAL_COPYRIGHT="Copyright © 1985-2008 Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x40000" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="08/17/1999 15:25:48" UPTO_LINK_DATE="08/17/1999 15:25:48" />
      </EXE>
      <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
          <MATCHING_FILE NAME="kernel32.dll" SIZE="993280" CHECKSUM="0x599F4100" BIN_FILE_VERSION="5.1.2600.6532" BIN_PRODUCT_VERSION="5.1.2600.6532" PRODUCT_VERSION="5.1.2600.6532" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.6532 (xpsp_sp3_qfe.140312-0419)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF63D5" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.6532" UPTO_BIN_PRODUCT_VERSION="5.1.2600.6532" LINK_DATE="03/12/2014 10:48:50" UPTO_LINK_DATE="03/12/2014 10:48:50" VER_LANGUAGE="English (United States) [0x409]" />
      </EXE>
      </DATABASE>
      
      
      

       

      Exception Information
      Code: 0xc000001d    Flags: 0x00000000
      Record: 0x0000000000000000    Address: 0x000000000040595b
      
      System Information
      Windows NT 5.1 Build: 2600
      CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E
      CPU Version: 000006B1  CPU Feature Code: 0383F9FF
      CPU AMD Feature Code: 00E6E824
      
      Module 1
      flashplayer17_ha_install.exe
      Image Base: 0x00400000    Image Size: 0x00000000
      Checksum: 0x001139c4    Time Stamp: 0x55267d14
      Version Information
      Signature:    feef04bd
      StrucVer:    00010000
      FileVer:    (1.0:0.14)
      ProdVer:    (1.0:0.14)
      FlagMask:    0000003f
      Flags:        00000000
      OS:        00040004
      FileType:    00000001
      SubType:    00000000
      FileDate:    00000000:00000000
      
      Module 2
      ntdll.dll
      Image Base: 0x7c900000    Image Size: 0x00000000
      Checksum: 0x000afd30    Time Stamp: 0x4d00f27d
      Version Information
      Signature:    feef04bd
      StrucVer:    00010000
      FileVer:    (5.1:2600.6055)
      ProdVer:    (5.1:2600.6055)
      FlagMask:    0000003f
      Flags:        00000000
      OS:        00040004
      FileType:    00000002
      SubType:    00000000
      FileDate:    00000000:00000000
      
      Module 3
      kernel32.dll
      Image Base: 0x7c800000    Image Size: 0x00000000
      Checksum: 0x000f63d5    Time Stamp: 0x53203b92
      Module 3
      kernel32.dll
      Image Base: 0x7c800000    Image Size: 0x00000000
      Checksum: 0x000f63d5    Time Stamp: 0x53203b92
      Version Information
      Signature:    feef04bd
      StrucVer:    00010000
      FileVer:    (5.1:2600.6532)
      ProdVer:    (5.1:2600.6532)
      FlagMask:    0000003f
      Flags:        00000000
      OS:        00040004
      FileType:    00000002
      SubType:    00000000
      FileDate:    00000000:0
      
      
      
      0000000
      
      

       

      Minidump: http://tommycatkins.com/2015/Minidump.zip

       

      The complete offline installers do not crash and appear to install successfully:

       

      install_flash_player_17_plugin.exe

      install_flash_player_17_active_x.exe

       

      After installation, Flashplayer appears to run normally without issue.

       

      Speculation: Both computers are older and do not have SSE2 processors. Did flashplayer17_ha_install.exe and flashplayer17ax_ha_install.exe get compiled with SSE2 switch enabled?

        • 1. Re: Unable to update Flash Player 17.0.0.169 - 2 Computers - Same Instant Crash
          N.Bauer Level 1

          Minidump analysis, looks like an illegal instruction. Again suspect SSE2 requirement was enabled for this version of Adobe Download Manager. It does not appear SSE2 is required for FlashPlayer (yet), so this should be fixed.

           

          Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.
          
          
          
          Primary Analysis
          
          Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
          Online Crash Dump Analysis Service
          See http://www.osronline.com for more information
          Windows XP Version 2600 (Service Pack 3) UP Free x86 compatible
          kernel32.dll version: 5.1.2600.6532 (xpsp_sp3_qfe.140312-0419)
          Machine Name:
          Debug session time: Tue Apr 14 10:04:23.000 2015 (UTC - 4:00)
          System Uptime: not available
          Process Uptime: not available
          TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\oca.ini, error 2
          TRIAGER: Could not open triage file : e:\dump_analysis\program\winxp\triage.ini, error 2
          TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\user.ini, error 2
          *******************************************************************************
          *                                                                             *
          *                        Exception Analysis                                   *
          *                                                                             *
          *******************************************************************************
          
          TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2
          TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
          
          FAULTING_IP: 
          flashplayer17_ha_install+595b
          0040595b ??              ???
          
          EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
          ExceptionAddress: 0040595b (flashplayer17_ha_install+0x0000595b)
             ExceptionCode: c000001d (Illegal instruction)
            ExceptionFlags: 00000000
          NumberParameters: 0
          
          PROCESS_NAME:  flashplayer17_ha_install.exe
          
          ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
          
          EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
          
          FAULTING_THREAD:  00000eb0
          
          DEFAULT_BUCKET_ID:  STATUS_ILLEGAL_INSTRUCTION
          
          PRIMARY_PROBLEM_CLASS:  STATUS_ILLEGAL_INSTRUCTION
          
          BUGCHECK_STR:  APPLICATION_FAULT_STATUS_ILLEGAL_INSTRUCTION
          
          IP_ON_HEAP:  0017e538
          
          FRAME_ONE_INVALID: 1
          
          LAST_CONTROL_TRANSFER:  from 0017e538 to 0040595b
          
          STACK_TEXT:  
          WARNING: Stack unwind information not available. Following frames may be wrong.
          0012fcb0 0017e538 02c8c0a0 00000000 0012fcf0 flashplayer17_ha_install+0x595b
          0012fcc4 0040815d 97988bdf 00657070 00187280 0x17e538
          0012fcf0 0043c3d4 97988a3b 001870f0 00187378 flashplayer17_ha_install+0x815d
          0012fd14 0041d44d 97988a7b 001870f0 00656c10 flashplayer17_ha_install+0x3c3d4
          0012fd54 00401b66 97988a4f ffffffff 00657070 flashplayer17_ha_install+0x1d44d
          0012ff60 005b67b0 0007da4c 00000001 00000000 flashplayer17_ha_install+0x1b66
          0012ff74 00591882 00400000 00000000 00020a7e flashplayer17_ha_install+0x1b67b0
          0012ffc0 7c816037 0007da4c 7c90d96e 7ffde000 flashplayer17_ha_install+0x191882
          0012fff0 00000000 00401000 00000000 00000000 kernel32!BaseProcessStart+0x23
          
          
          STACK_COMMAND:  ~0s; .ecxr ; kb
          
          FAILED_INSTRUCTION_ADDRESS: 
          flashplayer17_ha_install+595b
          0040595b ??              ???
          
          FOLLOWUP_IP: 
          flashplayer17_ha_install+595b
          0040595b ??              ???
          
          SYMBOL_STACK_INDEX:  0
          
          SYMBOL_NAME:  flashplayer17_ha_install+595b
          
          FOLLOWUP_NAME:  MachineOwner
          
          MODULE_NAME: flashplayer17_ha_install
          
          IMAGE_NAME:  flashplayer17_ha_install.exe
          
          DEBUG_FLR_IMAGE_TIMESTAMP:  55267d14
          
          FAILURE_BUCKET_ID:  STATUS_ILLEGAL_INSTRUCTION_c000001d_flashplayer17_ha_install.exe!Unknown
          
          BUCKET_ID:  APPLICATION_FAULT_STATUS_ILLEGAL_INSTRUCTION_BAD_IP_flashplayer17_ha_install+595b
          
          WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/flashplayer17_ha_install_exe/1_0_0_14/55267d14/flashplayer17_ha_install_exe/1_0_0_14/55267d14/c000001d/0000595b.htm?Retriage=1
          
          Followup: MachineOwner
          ---------
          
          
          
          Loaded Module List
          
          start    end        module name
          00400000 007df000   flashplayer17_ha_install flashplayer17_ha_install.exe
          01160000 011de000   VirtualMIDISynth VirtualMIDISynth.dll
          10000000 10006000   prio     prio.dll    
          4d4f0000 4d549000   WINHTTP  WINHTTP.dll 
          4ec50000 4edfb000   gdiplus  gdiplus.dll 
          5ad70000 5ada8000   UxTheme  UxTheme.dll 
          5b860000 5b8b5000   NETAPI32 NETAPI32.dll
          61880000 618ba000   OLEACC   OLEACC.dll  
          629c0000 629c9000   LPK      LPK.DLL     
          65100000 6519e000   USP10    USP10.dll   
          69450000 69466000   faultrep faultrep.dll
          73000000 73026000   WINSPOOL WINSPOOL.DRV
          76360000 76370000   WINSTA   WINSTA.dll  
          76380000 76385000   MSIMG32  MSIMG32.dll 
          76390000 763ad000   IMM32    IMM32.dll   
          769c0000 76a74000   USERENV  USERENV.dll 
          76b40000 76b6d000   WINMM    WINMM.dll   
          76bf0000 76bfb000   PSAPI    PSAPI.DLL   
          76c30000 76c5e000   WINTRUST WINTRUST.dll
          76c90000 76cb9000   IMAGEHLP IMAGEHLP.dll
          76f50000 76f58000   WTSAPI32 WTSAPI32.dll
          77120000 771ab000   OLEAUT32 OLEAUT32.dll
          773d0000 774d3000   COMCTL32 COMCTL32.dll
          774e0000 7761e000   ole32    ole32.dll   
          77920000 77a13000   SETUPAPI SETUPAPI.dll
          77a80000 77b17000   CRYPT32  CRYPT32.dll 
          77b20000 77b32000   MSASN1   MSASN1.dll  
          77b40000 77b62000   Apphelp  Apphelp.dll 
          77c00000 77c08000   VERSION  VERSION.dll 
          77c10000 77c68000   msvcrt   msvcrt.dll  
          77dd0000 77e6b000   ADVAPI32 ADVAPI32.dll
          77e70000 77f03000   RPCRT4   RPCRT4.dll  
          77f10000 77f59000   GDI32    GDI32.dll   
          77f60000 77fd6000   SHLWAPI  SHLWAPI.dll 
          77fe0000 77ff1000   Secur32  Secur32.dll 
          7c800000 7c8f6000   kernel32 kernel32.dll
          7c900000 7c9b2000   ntdll    ntdll.dll   
          7c9c0000 7d1d7000   SHELL32  SHELL32.dll 
          7d1e0000 7d49c000   msi      msi.dll     
          7df70000 7df92000   oledlg   oledlg.dll  
          7e410000 7e4a1000   USER32   USER32.dll  
          
          Unloaded modules:
          77b40000 77b62000   apphelp.dll
          73ed0000 73ed7000   mmdrv.dll
          
          
          
          Raw Stack Contents
          
          Memory access error at 'StackLimit) @@(((ntdll!_NT_TIB *)@$teb)->StackBase)'
          
          
          
          Dump Header Information
          
          ----- User Mini Dump Analysis
          
          MINIDUMP_HEADER:
          Version         A793 (6003)
          NumberOfStreams 8
          Flags           21
                          0001 MiniDumpWithDataSegs
                          0020 MiniDumpWithUnloadedModules
          
          Streams:
          Stream 0: type ThreadListStream (3), size 00000064, RVA 00000160
            2 threads
            RVA 00000164, ID EB0, Teb:000000007FFDD000
            RVA 00000194, ID A78, Teb:000000007FFDC000
          Stream 1: type ModuleListStream (4), size 00001150, RVA 000001C4
            41 modules
            RVA 000001C8, 00400000 - 007df000: 'C:\Documents and Settings\Administrator\Desktop\flashplayer17_ha_install.exe'
            RVA 00000234, 7c900000 - 7c9b2000: 'C:\WINNT\system32\ntdll.dll'
            RVA 000002A0, 7c800000 - 7c8f6000: 'C:\WINNT\system32\kernel32.dll'
            RVA 0000030C, 5b860000 - 5b8b5000: 'C:\WINNT\system32\NETAPI32.dll'
            RVA 00000378, 77dd0000 - 77e6b000: 'C:\WINNT\system32\ADVAPI32.dll'
            RVA 000003E4, 77e70000 - 77f03000: 'C:\WINNT\system32\RPCRT4.dll'
            RVA 00000450, 77fe0000 - 77ff1000: 'C:\WINNT\system32\Secur32.dll'
            RVA 000004BC, 77c10000 - 77c68000: 'C:\WINNT\system32\msvcrt.dll'
            RVA 00000528, 7c9c0000 - 7d1d7000: 'C:\WINNT\system32\SHELL32.dll'
            RVA 00000594, 77f10000 - 77f59000: 'C:\WINNT\system32\GDI32.dll'
            RVA 00000600, 7e410000 - 7e4a1000: 'C:\WINNT\system32\USER32.dll'
            RVA 0000066C, 77f60000 - 77fd6000: 'C:\WINNT\system32\SHLWAPI.dll'
            RVA 000006D8, 4d4f0000 - 4d549000: 'C:\WINNT\system32\WINHTTP.dll'
            RVA 00000744, 7d1e0000 - 7d49c000: 'C:\WINNT\system32\msi.dll'
            RVA 000007B0, 76bf0000 - 76bfb000: 'C:\WINNT\system32\PSAPI.DLL'
            RVA 0000081C, 77c00000 - 77c08000: 'C:\WINNT\system32\VERSION.dll'
            RVA 00000888, 76380000 - 76385000: 'C:\WINNT\system32\MSIMG32.dll'
            RVA 000008F4, 73000000 - 73026000: 'C:\WINNT\system32\WINSPOOL.DRV'
            RVA 00000960, 773d0000 - 774d3000: 'C:\WINNT\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll'
            RVA 000009CC, 5ad70000 - 5ada8000: 'C:\WINNT\system32\UxTheme.dll'
            RVA 00000A38, 774e0000 - 7761e000: 'C:\WINNT\system32\ole32.dll'
            RVA 00000AA4, 77120000 - 771ab000: 'C:\WINNT\system32\OLEAUT32.dll'
            RVA 00000B10, 7df70000 - 7df92000: 'C:\WINNT\system32\oledlg.dll'
            RVA 00000B7C, 4ec50000 - 4edfb000: 'C:\WINNT\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.23084_x-ww_f3f35550\gdiplus.dll'
            RVA 00000BE8, 77a80000 - 77b17000: 'C:\WINNT\system32\CRYPT32.dll'
            RVA 00000C54, 77b20000 - 77b32000: 'C:\WINNT\system32\MSASN1.dll'
            RVA 00000CC0, 76c30000 - 76c5e000: 'C:\WINNT\system32\WINTRUST.dll'
            RVA 00000D2C, 76c90000 - 76cb9000: 'C:\WINNT\system32\IMAGEHLP.dll'
            RVA 00000D98, 61880000 - 618ba000: 'C:\WINNT\system32\OLEACC.dll'
            RVA 00000E04, 76390000 - 763ad000: 'C:\WINNT\system32\IMM32.dll'
            RVA 00000E70, 76b40000 - 76b6d000: 'C:\WINNT\system32\WINMM.dll'
            RVA 00000EDC, 629c0000 - 629c9000: 'C:\WINNT\system32\LPK.DLL'
            RVA 00000F48, 65100000 - 6519e000: 'C:\WINNT\system32\USP10.dll'
            RVA 00000FB4, 10000000 - 10006000: 'C:\Program Files\Process Priority Saver 2.0.0.2960\prio.dll'
            RVA 00001020, 01160000 - 011de000: 'C:\WINNT\system32\VirtualMIDISynth\VirtualMIDISynth.dll'
            RVA 0000108C, 69450000 - 69466000: 'C:\WINNT\system32\faultrep.dll'
            RVA 000010F8, 769c0000 - 76a74000: 'C:\WINNT\system32\USERENV.dll'
            RVA 00001164, 76360000 - 76370000: 'C:\WINNT\system32\WINSTA.dll'
            RVA 000011D0, 76f50000 - 76f58000: 'C:\WINNT\system32\WTSAPI32.dll'
            RVA 0000123C, 77920000 - 77a13000: 'C:\WINNT\system32\SETUPAPI.dll'
            RVA 000012A8, 77b40000 - 77b62000: 'C:\WINNT\system32\Apphelp.dll'
          Stream 2: type UnloadedModuleListStream (14), size 0000003C, RVA 00001314
            2 unloaded modules
            RVA 00001320, 77b40000 - 77b62000: 'apphelp.dll'
            RVA 00001338, 73ed0000 - 73ed7000: 'mmdrv.dll'
          Stream 3: type MemoryListStream (5), size 00000054, RVA 00002E4E
            5 memory ranges
            range#    RVA      Address      Size
                 0 00002EA2    0012db88   00002478
                 1 0000531A    7c90e494   00000100
                 2 0000541A    010dfea4   0000015c
                 3 00005576    7c90e494   00000100
                 4 00005676    007de000   00000200
            Total memory: 29d4
          Stream 4: type ExceptionStream (6), size 000000A8, RVA 000000B8
            ThreadID 3760
            ExceptionCode C000001D
            ExceptionRecord 0
            ExceptionAddress 40595b
            Context record RVA 1fc6, size 2cc
          Stream 5: type SystemInfoStream (7), size 00000038, RVA 00000080
            ProcessorArchitecture   0000 (PROCESSOR_ARCHITECTURE_INTEL)
            ProcessorLevel          0006
            ProcessorRevision       0B01
            NumberOfProcessors      00
            MajorVersion            00000005
            MinorVersion            00000001
            BuildNumber             00000A28 (2600)
            PlatformId              00000002 (VER_PLATFORM_WIN32_NT)
            CSDVersionRva           00001350
                                      Length: 28
                                      Buffer: {'Service Pack 3'}
            Product: unknown <0>, suite: SmallBusinessRestricted
          Stream 6: type UnusedStream (0), size 00000000, RVA 00000000
          Stream 7: type UnusedStream (0), size 00000000, RVA 00000000
          
          
          
          Strings
          
          GenuineIntel 
          Service Pack 3 
          C:\Documents and Settings\Administrator\Desktop\flashplayer17_ha_install.exe 
          C:\WINNT\system32\ntdll.dll 
          C:\WINNT\system32\kernel32.dll 
          C:\WINNT\system32\NETAPI32.dll 
          C:\WINNT\system32\ADVAPI32.dll 
          C:\WINNT\system32\RPCRT4.dll 
          C:\WINNT\system32\Secur32.dll 
          C:\WINNT\system32\msvcrt.dll 
          C:\WINNT\system32\SHELL32.dll 
          C:\WINNT\system32\GDI32.dll 
          C:\WINNT\system32\USER32.dll 
          C:\WINNT\system32\SHLWAPI.dll 
          C:\WINNT\system32\WINHTTP.dll 
          C:\WINNT\system32\msi.dll 
          C:\WINNT\system32\PSAPI.DLL 
          C:\WINNT\system32\VERSION.dll 
          C:\WINNT\system32\MSIMG32.dll 
          C:\WINNT\system32\WINSPOOL.DRV 
          C:\WINNT\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll 
          C:\WINNT\system32\UxTheme.dll 
          C:\WINNT\system32\ole32.dll 
          C:\WINNT\system32\OLEAUT32.dll 
          C:\WINNT\system32\oledlg.dll 
          C:\WINNT\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.23084_x-ww_f3f35550\gdiplus.dll 
          C:\WINNT\system32\CRYPT32.dll 
          C:\WINNT\system32\MSASN1.dll 
          C:\WINNT\system32\WINTRUST.dll 
          C:\WINNT\system32\IMAGEHLP.dll 
          C:\WINNT\system32\OLEACC.dll 
          C:\WINNT\system32\IMM32.dll 
          C:\WINNT\system32\WINMM.dll 
          C:\WINNT\system32\LPK.DLL 
          C:\WINNT\system32\USP10.dll 
          C:\Program Files\Process Priority Saver 2.0.0.2960\prio.dll 
          C:\WINNT\system32\VirtualMIDISynth\VirtualMIDISynth.dll 
          C:\WINNT\system32\faultrep.dll 
          C:\WINNT\system32\USERENV.dll 
          C:\WINNT\system32\WINSTA.dll 
          C:\WINNT\system32\WTSAPI32.dll 
          C:\WINNT\system32\SETUPAPI.dll 
          C:\WINNT\system32\Apphelp.dll 
          apphelp.dll 
          ynth.pdb 
          faultrep.pdb 
          RSDSNw 
          userenv.pdb 
          winsta.pdb 
          wtsapi32.pdb 
          setupapi.pdb 
          apphelp.pdb 
          ngs\Admini 
          C:\WINNT\system32\dwwin.exe -x -s 264 
          C:\Documents and Settings\Administrator\Desktop\flashplayer17_ha_install.exe 
          Adobe Download Manager 
          C:\WINNT\system32 
          C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\cbae_appcompat.txt 
          watson.microsoft.com 
          %C:\WINNT\system32\faultrep.dll 
          C:\WINNT\system32\faultrep.d 
          watson.microsoft.com 
          C:\Documents and Settings\Administrator\Desktop\flashplayer17_ha_install.exe 
          Eip)Fi 
          ReportFault 
          C:\WINNT\system32\faultrep.dll 
          Appationle 
          MFpplic 
          C:\Documents and Settings\Administrator\ 
          nistrator\De 
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          
          • 2. Re: Unable to update Flash Player 17.0.0.169 - 2 Computers - Same Instant Crash
            m_vargas Adobe Employee

            Hi nickp96147674,


            Thank you for posting the detailed crash log information.  I will forward this information to the folks that handle the online installers.  Can you check to see if the online installers created two log files at C:\Documents and Settings\YourUserID\Local Settings\Temp\Adboe_ADMLogs?  If so, please upload both log files using the instructions here The specified item was not found..

             

            Thank you.

             

            --

            Maria

            • 3. Re: Unable to update Flash Player 17.0.0.169 - 2 Computers - Same Instant Crash
              N.Bauer Level 1

              Nope, it appears it crashes before it creates Adobe_ADMLogs. Those log files didn't get created.

              • 4. Re: Unable to update Flash Player 17.0.0.169 - 2 Computers - Same Instant Crash
                m_vargas Adobe Employee

                Hi N.Bauer,


                Thanks for confirming.  I'll pass on the additional info.

                 

                --

                Maria