16 Replies Latest reply on May 4, 2015 1:01 PM by m_vargas

    Chronic installation issue with iMac OS X 10.9.5 with Safari

    sun723

      I have an iMac with OS S 10.9.5 with Safari, I tried the upgrade and got to 90% and then the install failed.  I have tried the uninstall and then a clean install and still just get to 90% and then it fails.

       

      I have verified multiple times that the flash player does not exist on my computer anywhere.

       

      I have shut down and restarted in between steps.

       

      Please help!!!  Very frustrated!

        • 1. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
          sun723 Level 1

          Here is my installation log:

           

          Apr 15 11:02:09 bonniesleysimac.home /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks (200)[29]: swscan.apple.com is available: TRUE

          Apr 15 11:02:09 bonniesleysimac.home softwareupdated (200)[164]: softwareupdated: Starting with build 10.9.5 (13F1077)

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11651: no package found for identifier com.apple.pkg.MLV_en_ZA_tessa

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11652: no package found for identifier com.apple.pkg.MLV_en_scotland_fiona

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11654: no package found for identifier com.apple.pkg.MLV_el_GR_alexandros

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11657: no package found for identifier com.apple.pkg.MLV_es_ES_diego

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11662: no package found for identifier com.apple.pkg.MLV_es_ES_monica

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11664: no package found for identifier com.apple.pkg.MLV_en_AU_lee

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11668: no package found for identifier com.apple.pkg.MLV_es_MX_javier

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11670: no package found for identifier com.apple.pkg.MLV_en_GB_daniel

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11673: no package found for identifier com.apple.pkg.MLV_es_MX_paulina

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11678: no package found for identifier com.apple.pkg.MLV_en_GB_emily

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11682: no package found for identifier com.apple.pkg.MLV_ar_SA_maged

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11683: no package found for identifier com.apple.pkg.MLV_fi_FI_mikko

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11684: no package found for identifier com.apple.pkg.MLV_en_GB_serena

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11691: no package found for identifier com.apple.pkg.MLV_fr_CA_felix

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11692: no package found for identifier com.apple.pkg.MLV_fr_CA_julie

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11693: no package found for identifier com.apple.pkg.MLV_fr_FR_thomas

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11694: no package found for identifier com.apple.pkg.MLV_fr_FR_virginie

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11695: no package found for identifier com.apple.pkg.MLV_hi_IN_lekha

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11696: no package found for identifier com.apple.pkg.MLV_en_IE_moira

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11699: no package found for identifier com.apple.pkg.MLV_cs_CZ_zuzana

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11702: no package found for identifier com.apple.pkg.MLV_hu_HU_eszter

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11703: no package found for identifier com.apple.pkg.MLV_en_IN_sangeeta

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11704: no package found for identifier com.apple.pkg.MLV_da_DK_ida

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11705: no package found for identifier com.apple.pkg.MLV_id_ID_damayanti

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11706: no package found for identifier com.apple.pkg.MLV_en_US_jill

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11707: no package found for identifier com.apple.pkg.MLV_de_DE_anna

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11708: no package found for identifier com.apple.pkg.MLV_it_IT_paolo

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11709: no package found for identifier com.apple.pkg.MLV_en_US_samantha

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11714: no package found for identifier com.apple.pkg.MLV_de_DE_steffi

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11715: no package found for identifier com.apple.pkg.MLV_en_US_tom

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11719: no package found for identifier com.apple.pkg.MLV_ja_JP_kyoko

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11751: no package found for identifier com.apple.pkg.MLV_pt_BR_raquel

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11753: no package found for identifier com.apple.pkg.MLV_pt_PT_joana

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11757: no package found for identifier com.apple.pkg.MLV_ro_RO_simona

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11760: no package found for identifier com.apple.pkg.MLV_ru_RU_milena

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11769: no package found for identifier com.apple.pkg.MLV_sk_SK_laura

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11772: no package found for identifier com.apple.pkg.MLV_sv_SE_alva

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11778: no package found for identifier com.apple.pkg.MLV_sv_SE_oskar

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11782: no package found for identifier com.apple.pkg.MLV_th_TH_narisa

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11786: no package found for identifier com.apple.pkg.MLV_tr_TR_aylin

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Product 031-11789: no package found for identifier com.apple.pkg.MLV_zh_CN_tingting

          Apr 15 11:02:10 --- last message repeated 1 time ---

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Adding client SUUpdateServiceClient pid=29, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: Removing client SUUpdateServiceClient pid=29, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)

          Apr 15 11:02:10 bonniesleysimac.home softwareupdated (200)[164]: BackgroundActivity: Activity check-in with Interval 21600

          Apr 15 11:02:23 bonniesleysimac.home softwareupdate_notify_agent (501)[233]: softwareupdate_notify_agent[uid=501]: Running for LoginDone

          Apr 15 11:02:23 bonniesleysimac.home softwareupdate_notify_agent (501)[233]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 233

          Apr 15 11:02:23 bonniesleysimac.home softwareupdated (200)[164]: Adding client SUUpdateServiceClient pid=233, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

          Apr 15 11:02:23 bonniesleysimac.home softwareupdate_notify_agent (501)[233]: softwareupdate_notify_agent[uid=501]: Notifying with params: {

               UpdateNotificationsOnly = 1;

            }

          Apr 15 11:02:23 bonniesleysimac.home softwareupdate_notify_agent (501)[233]: softwareupdate_notify_agent[uid=501]: appstoreupdateagent notified

          Apr 15 11:02:23 bonniesleysimac.home softwareupdate_notify_agent (501)[233]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 233

          Apr 15 11:02:26 bonniesleysimac.home softwareupdated (200)[164]: Removing client SUUpdateServiceClient pid=233, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)

          Apr 15 11:02:26 bonniesleysimac.home storeagent[235]: SUAppStoreUpdateController:

          Apr 15 11:02:26 bonniesleysimac.home softwareupdated (200)[164]: Adding client SUUpdateServiceClient pid=235, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeagent)

          • 2. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
            sun723 Level 1

            Here is the link to all of the files for diagnosis.

             

            Shared Files - Acrobat.com

            • 3. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
              m_vargas Adobe Employee

              Hi sun723,


              Thank you for providing the log files.  I'll review them and respond back today with additional information.

               

              --

              Maria

              • 4. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                m_vargas Adobe Employee

                Hi sun723,


                The FlashPlayerInstallManager.log file provided contains no information.  Can you upload it again?  Also, what is the name of the installer file you are using?  We have several and this will help identify the exact file in question.


                Thank you.

                 

                --

                Maria

                • 5. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                  sun723 Level 1

                  I have uploaded the file again and did check to see that there was data in the file.

                   

                  Shared Files - Acrobat.com

                   

                  The installation package I was using is AdobeFlashPlayer_17_ta_install.dmg

                  • 6. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                    sun723 Level 1

                    Is there any update on this?  I have suppiled all requested information and files and still no resolution.

                     

                    I missed three class last week because the tool they were using used flash player now I am a week behind and still no solution.

                    • 7. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                      m_vargas Adobe Employee

                      Hi sun723,

                       

                      Sorry for the delay in getting back to you. Please try the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section. If the installation fails again, please upload the updated FlashPlayerInstallManager.log file using the instructions provided previously.

                       

                      Thank you.

                       

                      --

                      Maria

                      • 8. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                        sun723 Level 1

                        Maria-

                        Here is the link to the file Shared Files - Acrobat.com

                         

                        Still only gets tp 90%

                         

                        The package is AdobeFlashPlayer_17_ta_install.dmg

                        • 9. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                          m_vargas Adobe Employee

                          Hi sun723,


                          AdobeFlashPlayer_17_ta_install.dmg is the online installer.  Please try the offline installer I linked to previously.  The offline installer file name is install_flash_player_osx.dmg.

                           

                          --

                          Maria

                          • 10. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                            sun723 Level 1

                            Sorry about that I did try install_flash_player_osx.dmg

                             

                            It got to 95%

                             

                            Here is the FlashPlayerInstallManager.log link  Shared Files - Acrobat.com

                            • 11. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                              sun723 Level 1

                              I still am unable to install Flash Player on my iMac.  I have supplied all requested files.  What next?

                              • 12. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                                sun723 Level 1

                                Is there any update on my issue?

                                • 13. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                                  sun723 Level 1

                                  Still looking for some resolution here!!!  Are there settings I need to check?  Please help!!!

                                  • 14. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                                    m_vargas Adobe Employee

                                    Hi sun723,

                                     

                                    I apologize for not replying sooner.

                                     

                                    This is the error resulting in the failure:

                                     

                                    2015-03-23 13:33:39 -0400 [I]  IM: [install started]

                                    installer: Error trying to locate volume at /

                                     

                                    Unfortunately, it looks like something is messed up with the filesystem and the installer can't see the root drive to install to.  A Google search returned numerous results affecting various products and the recurring theme is that something is messed up with the disk.  There are many recommendations from various sources, but nothing definitive.

                                     

                                    Here's a similar thread over on the Apple forums:

                                    Broken Installer Permissions | Apple Support Communities

                                     

                                    And a similar older one:

                                    http://forums.macrumors.com/showthread.php?t=1203509

                                     

                                    I would try the following options:

                                    1. Try using the PKG installer.  This is geared towards Mac SysAdmins to install Flash Player within their organization.  It uses a slightly different installer path, which may or may not work.
                                    2. For the offline installer (install_flash_player_osx.dmg), some people have had success with disk and permissions repair some have not.  My recommendation would be run a disk and permissions repair.  Reboot the system after performing the repairs and try to install again.

                                     

                                    If these options do not work, I'd reach out to Apple support to see if they have a suggestion.  If you do find a resolution to this, please let me know.  I'll be happy to share it with people that encounter the problem in the future.

                                     

                                    --

                                    Maria

                                    • 15. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                                      sun723 Level 1

                                      I ended up running the disk repair utility and then re-installing the OS.  Flash finally installed.

                                       

                                      Thank you

                                      • 16. Re: Chronic installation issue with iMac OS X 10.9.5 with Safari
                                        m_vargas Adobe Employee

                                        Hi sun723,


                                        Thank you for confirming which solution worked for you.  This is inline with some of what I read regarding that behaviour.

                                         

                                        --

                                        Maria