6 Replies Latest reply on Apr 18, 2015 12:30 PM by A.T. Romano

    my software wont open

    hatema72093968

      my Adobe premier elemens 13 will just not open and i cant do anything

        • 1. Re: my software wont open
          Steve Grisetti Adobe Community Professional

          What operating system are you running? What are your computer hardware specs?

           

          Did the program install properly?

           

          What do you see when you try to launch it?

          • 2. Re: my software wont open
            A.T. Romano Level 7

            hatema

             

            What computer operating system is involved?

             

            Is this a "it worked before but not now" or a "it never worked before" problem?

             

            Do you manage to get through the installation and Sign In successfully with no error messages?

             

            Are you saying the Premiere Elements will not open

            a. when you double click its desktop icon

            b. when the Welcome Screen opens and you select Video Editor/New Project

            c. other

             

            Usual questions

            a. Does the problem exist with or without the antivirus and firewall(s) disabled? Are you trying to run the program in a school or company network?

            b. Are you running the programs as Administrator?

            c. Do you have the latest version of QuickTime installed on your computer with Premiere Elements?

            d. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?

            e. Can you open the Elements Organizer 13 whereas you cannot open the Premiere Elements Editor?

             

            Let us start here and then decide what next.

             

            Thank you.

             

            ATR

            • 3. Re: my software wont open
              A.T. Romano Level 7

              hatema

               

              Add On to my post 2...I did not see any prior replies to your thread until after I had posted post 2.

               

              ATR

              • 4. Re: my software wont open
                hatema72093968 Level 1

                thank u so much but it started working again my applauncher wasnt opening then ill let u know if i have further Problems thank you

                • 5. Re: my software wont open
                  A.T. Romano Level 7

                  haterma

                   

                  At this moment, according to the list of threads here, your thread seems to have been posted to 30 minutes ago.


                  But, when I open the thread to see today's entry, the last entry is my reply a few days ago.

                   

                  If you posted to your thread in the last 30 minutes, apparently the post did not get posted.

                   

                  We are eager for you to succeed. So, please try to post your message again if that was you trying to post in your thread 30 minutes ago.

                   

                  Thank you.

                   

                  ATR

                  • 6. Re: my software wont open
                    A.T. Romano Level 7

                    hatema

                     

                    I just saw your follow up post (post 4). Glad to learn that all is well and working.

                     

                    Best wishes.

                     

                    ATR