I'm very sorry for the problems you are experiencing. Is this a problem with one specific PDF, or are you seeing this problem with any document?
Thanks for getting back to me...It seems to happen on any pdf that I've
been working with...currently 3. I learned after a few attempts at just
touching and extending the area to highlight, that going to "comment" and
choosing the highlight pen from the toolbar worked much better until
today's incident. What happened today was like a really extreme version of
the previous highlighting issues of trying to capture an exact area for
highlighting. Undoing has not worked at all or like today, only partially.
Can't wait for the fix!
Do you know how to take screen shots on your iPad? (press the home button and lock button simultaneously)
If you could make a highlight, take a screenshot, then perform the Undo and then take a screenshot of the incorrect undo result, that would be very helpful in solving this problem.
You can attach the screenshots to a reply to this message, or, if you would rather not post those in this public forum, email them to email@example.com ATTN: Bill Hubauer
I do know how to do screen shots however the material I'm working with is
confidential to the organization I work for...so I can't share it. So
sorry! But if you took a ruler and drew a one inch wide vertical column
down the right side of the paper -- that section would be unhighlighted and
the rest highlighted.
Sorry but that's the best I can do!
When the strange highlighting happens after an undo, if you close the document and reopen it, is the problem still there? Also if you can reproduce the problem with a non-confidential document, that would help too.
I was just able to reproduce the crazy highlighting problem (where it highlights too much text). We are looking into that. Still nothing on the undo issue yet.
Thanks for your efforts! I haven't had trouble with the undo since! Sheesh!
Take a look at the attached image. In this example I was trying to select "04 Use tools on your PDF", but as you can see the text above was also selected.
I didn't create the original document, but if I had to guess, the table of contents was setup as a table with the page numbers in column 1 and the titles in column 2. Even though its not what I wanted, it makes sense that it might try to select all of the text between the 04 and the "Use tools on your PDF".
Do you think this might be the case in your documents where this was a problem for you?
I suspect the doc I had trouble with also had some table elements to it but it wasn't split like your example. Picture a non highlighted section in just the right side 1 inch of text...down middle of words even....
Using your example, the following would have been unhighlighted after the undo, while the rest of the text remained highlighted.
ail or web
The left column of my PDF had reference pages that I'm pretty certain are in a separate column from the actual text.
Hope this helps!
Sent from grace's iPad