Could you tell us more? Give us the details. Tell us the complete unedited error message.
Reinstalling isn't going to help.
Thank you, I do not get an error message .. I choose a folder to import and the images will not show up .. I get an empty gray screen with no option to import
Is the Destination Panel on the right side of the Import dialog box hidden or collapsed?
What hardware are you using? Card reader, USB cable, something else?