Kindly try the below mentioned steps
- Clean Adobe Creative Cloud from the link mentioned below.
- Re-install Creative Cloud: Creative Cloud Help | Download, install, update, or uninstall apps
Will try, thanks! but kindly explain to me "step 1" in layman's terms:
Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
Where are these directories, exactly - and how do I know that I have "all files" backed up?
There seems to be like 15 different variants "adobe" folders all over the place...
Actually I see 19 different ADOBE folders in "Applications"... and then you want me to UNINSTALL all apps??
This is gonna take all day, and won't i lose a lot of settings? How do I restore them if i do?
I don't think it's worth wasting hours on something that "may or may not work". Particularly since the apps themselves are all still working at present.
How am I supposed to get any work done if I'm spending all day fixing "Adobe"/"apple" problems?
Should I just wait for Apple to produce a fix??? ( after all, it was the OS X 10.10.3 update that nuked the CC in the first place...)
OOPS - just reading the various other forums... seems this convoluted backup/manual-uninstall/cleanup/install process has FAILED MISERABLY for other users :-(
So... not only can they still not install Creative Cloud - but in the process of trying the fix, they NUKED all their CC apps - and now they have NOTHING.
So I strongly suggest to others reading this thread they do NOT attempt this particular workaround, and wait for a proper fix!
The idea was to uninstall Creative Cloud desktop app using CC cleaner tool and then, try to re-install it.
You can also perform these steps under the supervision of our support team.
Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
- Try different browser.
- Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
- OS version:
- Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Wow.. TWO HOURS walkthrough with tech support to solve this one!
The cleaner app failed. (could only detect CS6 apps - nothing from CC2014...)
Had to manually uninstall CC desktop. Then the fun began in earnest!
Reinstallation of CC desktop FAILED silently. Deleted a few folders. Tried again. Failed again.
Next tactic - download and install the Adobe app manager. (with plans to upgrade it to the CC manager).
Installation FAILED ("Adobe Installer failed to initialize")
Splendid! Passed on to second tech, who remoted in.
This tech (Loveneesh) actually had a handle on the situation.
He deleted the previous (broken CCdesktop) installation folders.
Then opened permissions WIDE OPEN on a few library folders ( about six or eight)
After that, the AAM installed OK. And then, it upgraded OK.
Problem solved. Thank you Loveneesh, wherever you are.
So, probably this could be fixed nicely with a clever script that checks (and corrects if necessary) permissions , and I hope that one is provided soon.
Still left with the nagging question - was this issue due to sloppy programming on the part of Adobe - leaving the app wide open to be trampled on (legally) by the OS X 10.10.3 update? Or was it careless programming by the Apple update team?
I guess I'll never know - in any event, altogether it has cost me about 4 hours of valuable time. But I guess in the grand scheme of things, its just 'business as usual' in this imperfect world
So how do I get this done? Do you happen to know what folders?
Sadly, I didn't have the presence of mind to open a screen-recording app. Hopefully some Apple tech might wander by and publish the details of the procedure. Once I had the right tech in (who knew what to do), the whole thing only took about seven minutes to fix up.
The previous bad installer cleanup required a certain "OOBE" folder and one other to be deleted... search for OOBE and I think you'll find some details in another thread here.
The permissions changes were on two sets of Library folders (system as well as user) ...
Thanks, I did try both of the solutions you mentioned this morning but had no luck getting the adobe CC app to install and run. It seems to just install but when I click on it the icon appears and then disappears.
Yes, and that will happen forever - because the CC installer is broken.
The process is...
1. go back and clean out the broken installation
2. install the old "Adobe App manager".
3. upgrade it to the CC desktop manager
this is apparently the only thing that works ( till they fix the CC installer) .. and it did work for me!
I've actually tried that method as well and the Adobe App Manager 9.0 and it does the same thing... It installs with a dialog window saying that its "updating adobe application manager" and then after that it says "launching Adobe Application Manager" and nothing happens.
When I try to load it from my Launchpad I noticed the App Manager Icon has a gray ? on top of it. So that didn't work either.
Sorry to hear that... I guess you have fallen through the cracks with yet another one of these horrendous "variable results" OS X update nightmares.
Seems they built this system so shoddily that it's almost impossible to tell whats going to happen when an upgrade gets foisted on us.
(Highly variable, depending on the state of your system - which apparently they didn't think to lock down into something manageable!)
All I know is that EVERY time there is an OS X (or iOS) update - it breaks something! And you rarely ever see anyone from Staff on the Apple forums who actually addresses the issue (in any kind of 'urgent' manner) Sad...