I have tried those options, but the same problem still exists and I can't get it to install regardless.
I have uninstalled illustrator, removed the files appropriate, run the clean up tool and nothing.
It won't install
Was that the OS X 10.10.3 update you are referring to? (Killed my CC dead).
Seems either Adobe has been breaking the OS rules for a long time, and Adobe's latest update just implemented something that caught them out - OR - Apple just totally hashed something. (which would not surprise me)
It's got to be one or the other... no coincidence this happening immediately upon rebooting from 10.10.3 'combo update':
Kindly try the following steps.
- Enable root account: Enabling and using the "root" user in OS X - Apple Support
- Run Adobe CC cleaner tool and reinstall Creative Cloud.
You can also try:
- Troubleshoot install issues with log files | CS5, CS5.5, CS6
- Troubleshoot launch issues, problems | CS6, CS5.5, CS5
Kindly share results, so that we can help you further if needed.
Hi! The cleaner failed - simply could not detect any creative cloud products. ( It did find a previous CS6 installation, long since uninstalled, actually).
Didn't get a chance to try ROOT, as an Adobe tech (Loveneesh) remoted in and did some 'known fixes'... basically he cleaned up the failed CC desktop installation ( deleted a couple of folders) - and then gave "wide open" permissions to a couple of sets of library folders ( One for machine, and one for user). I believe they were
Still couldn't install CC desktop, (failed twice!) BUT that at least allowed the installation of "Adobe App Manager" - which was subsequently UPGRADED to CC Desktop. Something of a clever workaround, if you ask me!
And now its all working OK again.
I'm a bit bothered by the somewhat cavalier ""Everybody" permissions applied to library folders, but as I understand this is the quick fix when nobody quite knows what the heck is going on with permissions... (I suppose ROOT access gives much the same effect for installations)
You're an angel; this works!!!! THANK YOU!