Sorry for the problem that you have been experiencing.
If you uninstall any iOS app (not just Acrobat DC for iOS), iOS will erase all of the app data including your PDF documents. I hope you have a full backup of your iPad so that you can restore it to recover your lost documents.
You mentioned that Acrobat DC keeps crashing even after you reinstalled the app. If that is the case, your problem might be different from others.
Would it be possible for you to send us the crash logs from your iPad?
We can analyze your crash logs and determine the cause of the crash.
Thank you for your help.
Thank you for the quick response. I have attached the crash reports. I was reading a pdf file at the time of each crash, but do not have the specific file names.
We received your crash logs in email. Thank you very much!
You mentioned that "it will crash in the middle of it".
When does it crash? Were you in the middle of scrolling a document, zooming in & out, adding comments/annotations, filling in a form, or something else?
Does it crash with a particular document or any document? It would be very helpful if you could send the document that exhibits the problem to the same email address.
We will take all of your input, analyze the crash logs, and let you know what we find in 2-3 days.
Thank you again.
It was while reading a document, I will pay more attention and send you more information the next tie it craqshes.
We just analyzed your crash logs. We now know why Acrobat is crashing. However, we do not know how to reproduce the same crash at our end.
Did Acrobat crash at launch as well? Did you restore a large number of files back to your iPad after reinstalling the app? (You've mentioned that it's about 2 GB in size.) Do you have a lot of nested folders at many levels?
The other user who reported the same problem also had about 1.5 GB of files on his iPad. We are trying to determine what's common in the two cases.
It did not crash at launch. The are 2,835 files and 128 folders. A few are nested at 2 or 3 deep.
That's a very useful data point!
As an experiment, would it be possible for you to temporarily reduce the number of local files stored on your iPad?
This may be one way to prevent Acrobat from crashing daily.
We will continue investigating the problem and try to reproduce the crash as well.
I will do that and get back to you tomoirrow.
I have now been using the app with 500 MB of 800 files and 30 folders. So far no problems. I will increase the load and let you know if/when I encounter a problem.
Thanks for the quick help.
We just released the new update (15.0.2) to the App Store.
Please give it a try and let us know what you think.
Got it. Thanks
[personal information removed by moderator to protect privacy]