I have Flash Cs5 pro for many years. I followed all the procedures for updating and at the time it happened smoothly. However, today, when I try to open the program, a window appears asking me the number of update. I no longer have this number, I lost many files when my previous PC broke. So I'm living this problem, every time ask me the number and I have not. And I can not open the program, I have a multitude of client work, projects to complete and can not use the program. I do not remember it at the time got the FlashCs5 pro, made my entry in the Adobe website. This must have been about six years, I can not remember, pis migrated Flash 8 to this and the worst, I can not upgrade to Flash 8 I have in CS5. Very critical situation. Please count on your help.
I've tried to do this, but enters message saying that I have no program registered in my account.
It is likely that your only chance of getting help is thru Adobe Support chat.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )