6 Replies Latest reply on Apr 18, 2015 7:33 AM by A.T. Romano

    Qui peut m'aider à activer mon premiere elements acheté en ligne ?

    jean-marcl12448357

      J'ai Première elements, il est téléchargé, mais quand je l'ouvre, il me met une page demandant de valider le numéro de série.

      Onglet "valider" en bas de page et un autre "se connecter plus tard", mais pas de champ pour saisir le fameux numéro.

        • 1. Re: Qui peut m'aider à activer mon premiere elements acheté en ligne ?
          A.T. Romano Level 7

          jean-marcl

           

          What version of Premiere Elements do you have? And, what computer operating system is involved?

           

          If you have Premiere Elements 13, you should consider contacting Adobe Chat Activation. To do that, please click on the following link

          Contact Customer Care

          Premiere Elements

          Adobe ID, Signing In

          Adobe ID, Sign In, Account Help

          Chat Panel

          If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.

           

          When you were doing your installation, did you work with the antivirus and firewall(s) disabled? And, are you running your programs as administrator?

           

          We will be watching for your progress.

           

          ATR

          • 2. Re: Qui peut m'aider à activer mon premiere elements acheté en ligne ?
            jean-marcl12448357 Level 1

            Hi,

             

            Thanks for answer, I have Premiere Elements 13 on Windows 8.1, but I can't contact the chat (I'm continually trying since 2 days).

            However I have maybe found a solution, by changing "hosts" files and I would like to verify if my version is activated (I can't export my sequence), where can I find that ?

             

            Thanks for taking your time.

            • 3. Re: Qui peut m'aider à activer mon premiere elements acheté en ligne ?
              jean-marcl12448357 Level 1

              New information : I've managed to export my sequence, because I've understood how to make it : it's different than with Premiere Elements 4.

              But I can't use a project file (*.prel) made with Premiere Elements 4.

              • 4. Re: Qui peut m'aider à activer mon premiere elements acheté en ligne ?
                A.T. Romano Level 7

                jean-marchl

                 

                Thank you for the follow up with the good news of your progress with Premiere Elements 13/13.1.

                 

                The File Menu/Export/Movie disappeared from Premiere Elements choice of export after Premiere Elements 7.

                But even version 4 had Share/ export opportunities besides the File Menu/Export Movie. As you have found out, the Publish+Share section in Premiere Elements 13/13.1 is the counterpart of Premiere Elements 4's Share.

                 

                There is no guarantee that a project file created in an earlier version can be opened in a later one. But, it can be possible. But, if you try, please work with a copy of the earlier project when you try to do this. And, it is critical that you have the source media for the earlier project in a place the project can trace back to. Missing media can impact whether or not a project will open in the version where it was created or other.

                 

                Any questions or need clarification on the above, please do not hesitate to ask.

                 

                Best wishes

                 

                ATR

                • 5. Re: Qui peut m'aider à activer mon premiere elements acheté en ligne ?
                  jean-marcl12448357 Level 1

                  Thanks for your answer.

                   

                   

                   

                  I think I've managed to activate my Premiere elements 13, reinstalling it after modifying hosts files.

                   

                  I don't try to use my project files from earliier version, it seems impossible (missing media).

                   

                  But I can work, and it's fine.

                   

                  I want to thank you a new time, you have been the only one to answer, the chat on Adobe.com is a shame, impossible to join !

                   

                   

                   

                  JML

                   

                   

                   

                  Message du 17/04/15 17:34

                  De : "A.T. Romano"

                  A : "Jean-Marc Lavaur"

                  Copie à :

                  Objet :  Qui peut m'aider à activer mon premiere elements acheté en ligne ?

                   

                   

                   

                   

                   

                   

                   

                  Qui peut m'aider à activer mon premiere elements acheté en ligne ?

                  created by A.T. Romano in Premiere Elements - View the full discussion

                   

                  jean-marchl

                   

                   

                   

                  Thank you for the follow up with the good news of your progress with Premiere Elements 13/13.1.

                   

                   

                   

                  The File Menu/Export/Movie disappeared from Premiere Elements choice of export after Premiere Elements 7.

                   

                  But even version 4 had Share/ export opportunities besides the File Menu/Export Movie. As you have found out, the Publish+Share section in Premiere Elements 13/13.1 is the counterpart of Premiere Elements 4's Share.

                   

                   

                   

                  There is no guarantee that a project file created in an earlier version can be opened in a later one. But, it can be possible. But, if you try, please work with a copy of the earlier project when you try to do this. And, it is critical that you have the source media for the earlier project in a place the project can trace back to. Missing media can impact whether or not a project will open in the version where it was created or other.

                   

                   

                   

                  Any questions or need clarification on the above, please do not hesitate to ask.

                   

                   

                   

                  Best wishes

                   

                   

                   

                  ATR

                   

                   

                   

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                  • 6. Re: Qui peut m'aider à activer mon premiere elements acheté en ligne ?
                    A.T. Romano Level 7

                    jean-march

                     

                    Thank you for the reply and the good news that Premiere Elements 13 is working for you. Good job in working through the details.

                     

                    If any questions or need clarification on your Premiere Elements workflows moving forward, please do not hesitate to ask.

                     

                    Thank you.

                     

                    ATR