1 Reply Latest reply on Apr 16, 2015 5:46 PM by Ned Murphy

    Need response/support code for challenge code for CS 5.5 Des Prem retail upgrade version

    cleadobe Level 1

      During install of CS 5.5 Des Prem, it asks for previous version and I entered a legitimate, upgrade version 4 product key code but does not accept it. In the past we've had to call Adobe support and we would give them a challenge code and in return, we'd receive the support/response code. They told me to post this question forum because of the version I have, a retail one as oppose to volume license. How do I retrieve a support/response code???? Any assistance is appreciated.