2 Replies Latest reply on Apr 24, 2015 3:13 PM by MobileDeveloperCK

    I can't open my Adobe app. [iOS]

    Hotpinklily

      I can't open my Adobe app. It crashes when I try and I've restarted my iPad many times, still doesn't work.

        • 1. Re: I can't open my Adobe app.
          MobileDeveloperCK Adobe Employee

          Hi,

           

          Sorry to hear that you are having problems with Acrobat DC for iOS.

           

          First, I'd recommend backing up the PDF documents that are locally stored on your iPad so that you won't lose them.

           

          Please take a look at the following FAQ document and back up using iTunes.

           

          How to backup and restore PDF documents on iPad/iPhone using iTunes

           

          Please note that iOS will erase all of the app data (including your PDF documents) if you uninstall the app.

           

          Once you make sure that your PDF documents are successfully backed up on your computer, would you try the following to see if Acrobat DC stops crashing?

           

          1. Uninstall Acrobat DC.
          2. Install Acrobat DC.
          3. Transfer your PDF documents from your computer to your iPad.

           

          Please let us know if it works for you.  Thank you.

          • 2. Re: I can't open my Adobe app. [iOS]
            MobileDeveloperCK Adobe Employee

            Hi,


            We just released the new update (version 15.0.2) to the App Store. 


            This update includes the fix for the crash problem that you have experienced.

             

            Would you give it a try and let us know if it works for you?

             

            Thank you.